customer engagement officer

We pride in being a small community that ensures that every participant is known at an individual level in order to understand their specific needs and constantly assess that these needs are met. As an ISO 9001:2015 certified organization, we are keen to:Demonstrate our ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, a...

Location: Nairobi, Mombasa, Kisumu, Metropal Sacco is a co-operative union established under the Ministry of Co-operatives and Marketing, registered under the Co-operative Society s Act Cap 490 of the Laws of Kenya.Currently we have an asset base of over 29 Billion and with over 100,000 members across the country. We have branches in Nairobi, Kisumu, Meru, Kiambu, Thika, Meru, Eldoret, Nakuru, Ki...

Job Purpose Provide strong operational support to the Manager, Cash & Card Operations by taking responsibility of and managing all aspects of operational processes within the production unit of Card operations.The role is responsible for ensuring customer focused, high quality fulfilment and operational services to all stakeholders (business partners and customers across all products and delivery...

Caritas Microfinance Bank is a licensed microfinance bank regulated by Central Bank of Kenya. Caritas MFB offers a full range of innovative and customized financial services with a special focus on the unbanked and underbanked. Its headquarters are located in the Nairobi CBD. JOB PURPOSE The job holder will be charged with the responsibility of establishing and deepening value driven cordial bank...

Job DescriptionJob Purpose Provide strong operational support to the Manager, Cash & Card Operations by taking responsibility of and managing all aspects of operational processes within the production unit of Card operations.The role is responsible for ensuring customer focused, high quality fulfilment and operational services to all stakeholders (business partners and customers across all produc...

Kenya Red Cross is one of the many International Red Cross and Red Crescent Movement societies around the world. The Kenya organisation was established in 1965, The Kenya Red Cross supports and runs a number of projects whilst raising awareness to the Kenyan public about the current issues or problems which may affect them. Summary We pride in being a small community that ensures that every parti...

Purpose of the Job: The job holder will be responsible for growth in the non-funded income, inflows, onboarding onto digital channels activities in line with the bank s strategy and set policies and procedure guidelines of all legacy bank customers. Reports to: Head- Digital & Transactional Banking Job Description This is the digital channels champion who works with the Branch Business Developmen...

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. Job Purpose Provide strong operational support to the Manager, Cash & Card...

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-qualit...

The British Council is a British organisation specialising in international cultural and educational opportunities. Role Purpose The purpose of this role is to ensure effective and efficient delivery of Exams within a busy exams environment. To handle confidential materials during the multiple exchanges in country/location in accordance with compliance standards. To manage Venue Supervisor engage...

Job Purpose: To assist in the smooth running of the premium relationships, Conversion and collection function so as to achieve: Optimum Business Relations Optimum Business Compliance Optimum Conversion and Collection Success rate Key responsibilities: Be an effective Brand Ambassador and interface between Britam and her premium intermediaries/Business Partners. Establish reliable and productive l...

Reporting to: Chief Executive Officer East Africa Location: Nairobi Type of Employment: Permanent Brief on Client Our client is a fast-growing SME focused on providing affordable clean energy and empowering people to purchase based on their own needs. Role Summary To drive Operations function to scalability and excellence. Responsibilities Strategy Development & Execution Contribute to overall st...

Are you someone who likes "innovation", "scaleups" and "challenging"? Well, we are looking for someone to join us in our as we grow our brand and impact globally. About us Website: Our purpose is to make basic eye care affordable and accessible to everyone. Globally, 1 billion people need, yet cannot access, corrective eyeglasses; making it the largest unmet disability in the world. In Kenya, 7.5...

At Marura Nursing Home, our vision is to be the preferred quality health care provider by pioneering disease eradicators in the community through reliable, quality and affordable health solutions as well as mutual and supportive relationships with the community. Job Purpose To ensure high-quality clinical care to all patients through provision of effective nursing services as a Registered Nursing...

At Marura Nursing Home, our vision is to be the preferred quality health care provider by pioneering disease eradicators in the community through reliable, quality and affordable health solutions as well as mutual and supportive relationships with the community. Job Purpose To ensure high-quality clinical care to all patients through provision of effective nursing services as a Registered Nursing...

Paytech Limited is a technology and service provider for payment and revenue collection solutions in the transportation and retail sectors. The company is based in Nairobi, Kenya. Paytech is a Scheidt & Bachmann partner and is authorized to provide their complete range of products, key among them being Parking Access Control and Revenue Collection System in the African market. Paytech has supplie...

As the official representation of Switzerland, the Embassy covers all matters concerning diplomatic relations between Switzerland and Kenya, as well as Switzerland and Burundi, Rwanda, Somalia and Uganda. It represents Swiss interests in the areas of political, economic and financial affairs, science, education and culture. Job Purpose The IC team is looking for someone who will be responsible fo...

Job Purpose: As a HR Officer Global Mobility & Wellness at M-KOPA, you will play a crucial role in managing employee healthcare and GLA, GPA & WIBA scheme, while supporting our global immigration and internal mobility initiatives. As a key liaison between employees and associated vendors, including insurance providers and brokers, legal counsel, and immigrations consultants, you will play a pivot...

Your profile The Health Records and Information Officer will be responsible for providing quality services to Tibu Health to achieve the highest level of client experience and financial performance goals of the organization Roles and Responsibilities Implementing health records and information policies and guidelines Providing advice on disclosure, confidentiality, security and exchange of health...

Develop a marketing strategy to increase brand awareness and customer engagement targeting B2B & B2C customers and investors. Execute the marketing strategy with consistency through a brand manual. Design visually appealing marketing materials using Canva and other graphic design tools. Content creation of posts, photos, and videos to distribute regularly on our platforms. Social media management...

The Association for the Physically Disabled of Kenya (APDK) was established in 1958 as a non-governmental organization (NGO). The overall objective of the organization is to improve the Quality of life of Persons with Disabilities through promoting Rehabilitation and Inclusion. JOB PROFILE The position will be located in the National office for the coordination of communication and advocacy work ...

Job Description Job Overview The Corporate Communications Officer works with the Group Head, Marketing and Communications to support ICEA LION's strategic objectives through the development and delivery of marketing and communications initiatives. The role is responsible for developing and executing communication strategies that align with the company's goals. This includes crafting press release...

Job Ref. No: JLIL186 Role Purpose The job holder is responsible for supporting and facilitating the implementation and management of alternative channels for the organization. The primary purpose of this role is to enhance customer access, convenience, and engagement by leveraging technology and innovative channels to deliver products and services. The job holder should have excellent communicati...

Job Summary To advise customers and process banking transactions accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Job Description Key Accountabilities/Deliverables Cases to DSC Submit 85% of the offer letters approved to DSC. Reduce RTS Use DSC Aide memoir to reduce RTS. Branch network engagement Issuance of Mortgage certi...