customer engagement manager

Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities. Purpose of the Job: Reporting to the Head of Branches, the position will be responsible for business development and operations, ensuring compliance, staff engagement and business acquisition to grow profita...

ABOUT THE ROLEKey responsibilities for the role include:Collections & Customer engagementPlay a key role as a member of the collections team to ensure collections targets are metPrimary responsibility is the collection of an outstanding debt within agreed deadlinesSupport weekly communication strategies (emails, calls, etc.) to manage and assist in collecting delinquent debtorsEnsure customer que...

iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. About Job The Assistant Manager in collaboration with the Location leadership drive achievement of Service Level Agreement and adherence to customer service...

Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities. Purpose of the Job: Reporting to the Head of Branches, the position will be responsible for business development and operations, ensuring compliance, staff engagement and business acquisition to grow profita...

Few companies founded in 1902 are still going from strength to strength. Fewer still are leaders in more than 55 markets. And with one billion adult smokers around the world, we manufacture the cigarettes chosen by around one in eight of them. We take our business and our impact very seriously ROLE POSITIONING AND OBJECTIVES The ESA SC is currently undergoing significant organisational change, th...

Job Summary Card product invention and innovation Card product revenue and cost optimization Driving the best CX for customers by ensuring the product has the best capabilities and features. Engagement of schemes, processors, MNOs, payment gateways and Fintech s to drive product development and enhance product user experience. Product development and innovation to drive new revenue streams and su...

iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. Summary The assistant manager facility and administration will oversee facilities management, transport arrangement, international travel arrangement includ...

Our Client in the telecommunications sector seeks to recruit Client Service Managers.Job PurposeTo provide back-end support to assigned Key Account Managers and Business Development Advisors to process quotes and sales orders. The role will be involved in proactive customer engagement checking client health status, complaints resolution and mitigating complaints arising. In addition, the role wil...

Job SummaryCard product invention and innovationCard product revenue and cost optimizationDriving the best CX for customers by ensuring the product has the best capabilities and features.Engagement of schemes, processors, MNOs, payment gateways and Fintech's to drive product development and enhance product user experience.Product development and innovation to drive new revenue streams and sustain...

About the Role The Global Client Experience Specialist serves a crucial global coordination and support role. In each of our countries of operation, we have a suite of client protection activities -- trainings for staff and clients; customer service hotlines and surveys; and investigatory teams to follow-up on policy violations. The Global Client Protection team sets minimum standards, drives cro...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Job Summary Card product invention and innovation Card product revenue and cost optimization Driving the best CX for customers by ensuring the product has the best capabilities and features. Engagement of schemes, process...

Driving Business Performance 50 velopment and implementation of business strategies to deliver performance and growth targets of the Cluster.Interpret overall Retail and Business Banking strategies into implementable plans and communicate to the branches in the cluster.Define, agree and implement with branch management throughout the cluster the necessary strategies and processes in respect of se...

JOB PURPOSEThe Parts Associate will play a vital role in driving new business generation, seeking new clients, markets, and business opportunities, with a primary focus on aggressively acquiring and outsourcing vehicle spare parts merchants and inventory onto the online marketplace across all car model parts and all geographies to meet the demands of the growing customer base. This client-facing ...

Job Summary Develop and deploy card products sales strategy. Participate in development and execution of card sales programs. Actively participate in the development and deployment of card business credit policy Develop and implement an end-to-end card business on-boarding process flow for all card products. Drive your own and entire bank card sales target. Own and drive card sales targets across...

Manage the entire product life cycle of a breakthrough software technology product for sustainable public transport in Africa including market research, specification development, product development and evolution, and product marketing across BasiGo s marketsDevelop insights into market needs and customer requirements through customer and market research, data analysis, and competitive landscapi...

Job Summary:The Online Community Manager will serve as the primary point of contact for all inquiries generated through online social channels and will serve as a community manager across multiple business, ensuring consistent communication with all audiences. This individual will be responsible for managing online inquiries, addressing client/customer concerns, and fostering positive relationshi...

Job SummaryDevelop and deploy card products sales strategy.Participate in development and execution of card sales programs.Actively participate in the development and deployment of card business credit policyDevelop and implement an end-to-end card business on-boarding process flow for all card products.Drive your own and entire bank card sales target.Own and drive card sales targets across the e...

Banking jobs. Job Purpose The jobholder is responsible for managing client relationships to achieve the set sales targets and wallet share and ensure sustained business growth and profitability in the assigned customer segment. To sell, cross/upsell and deliver excellent sales and service of the bank s products and services whilst building long-term profitable customer relationships. Key Responsi...

Key Responsibilities:Oversee all aspects of day-to-day store operations, ensuring smooth functioning of the retail outletDrive sales through proactive engagement and upselling techniquesConduct performance evaluations/appraisals and provide constructive feedback to team membersMonitor inventory levels and coordinate restocking activities as neededPrepare and analyze sales reports to track perform...

1.Supervising and ensuring delivery of a professional and high standard of nursing care within the section while leading a team of nurses and patient attendants in delivering individual and team targets.2.Review specific patients investigations, analyze, interpret, troubleshoot, and initiate immediate intervention. 3.Ensure primary nurse engagement with doctors and other care providers regarding ...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Job Purpose The incumbent is required to implement business and service strategies to deliver Retail and Business Banking performance and growth targets of a cluster of branches in the region. Provide leadership of a numb...

Roles & ResponsibilitiesManage the entire product life cycle of a breakthrough software technology product for sustainable public transport in Africa including market research, specification development, product development and evolution, and product marketing across BasiGo's marketsDevelop insights into market needs and customer requirements through customer and market research, data analysis, a...

Job PurposeThe incumbent is required to implement business and service strategies to deliver Retail and Business Banking performance and growth targets of a cluster of branches in the region. Provide leadership of a number of branches to ensure the delivery of the business plans for the cluster by establishing a high-performance culture amongst the branch management and relationship management te...

Procurement jobs. Salary: 70K-80K Our client is seeking a dynamic and experienced individual to fill the role of Retail Outlet Manager for their store specializing in nutritional supplements, organic snacks, and beauty products. The ideal candidate will have significant experience in retail management, particularly in the beauty and nutritional supplement sectors. Key Responsibilities: Oversee al...