customer engagement management

IT jobs in Kenya. Job Description Reporting to the Venture Management Tribe Lead, The Venture Portfolio Manager will be responsible for planning, developing, and executing key strategic initiatives and establishing key ventures inline with Safaricom Group goals and objectives. Primary objective will be to execute key strategic and cross-functional initiatives and establish envisaged venture s in ...

Collaborate with marketing and sales to design and deploy merchant and customer acquisition plans, rules of engagement, sales processes, route to market, digital marketing, CVM, toolkits, CX support, training manuals and key performance metrics for new digital lending products / enhancements.Use customer insights and market deep knowledge to develop quick scale to value customer and merchant acqu...

Collaborate with marketing and sales to design and deploy customer acquisition plans, rules of engagement, sales processes, route to market, digital marketing, CVM, toolkits, CX support, training manuals and key performance metrics for new digital Insurance, Wealth & VAS products / enhancements.Use customer insights and market deep knowledge to develop quick scale to value customer acquisition pr...

Revenue GenerationActively scout and onboard new high-quality merchants while meticulously managing existing merchant listings on Ticketsasa, ensuring a diverse and appealing selection for our clientele.Create comprehensive and compelling proposals tailored to the specific needs and preferences of prospective clients, showcasing our capabilities and value proposition effectively.Conduct thorough ...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary Responsible for recruiting and maintaining a portfolio of premier clients, by selling a high-quality, relationship-oriented, financial planning servi...

Pesapal provides a simple, safe and secure way for individuals and businesses to make and accept payments in Africa. Pesapal payments work on the internet and directly on the handset. Position Overview: You will spearhead the comprehensive management of our event portfolio and provide key support on flight services, synergizing your expertise to deliver exceptional experiences to our customers. W...

Corporate and Internal Communications Craft and disseminate internal communications fostering a collaborative work culture. Craft captivating digital and internal content in line with the communications calendar. Manage crisis communications, ensuring timely and accurate information in collaboration with the Group Head, Marketing and Communications. Implement feedback mechanisms to continuously i...

We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced. At poa! we believe everyone deserves access t...

We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced. At poa! we believe everyone deserves access t...

We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced. At poa! we believe everyone deserves access t...

Job Description The Customer Value Manager will play a pivotal role in establishing d.light as a leader in customer centricity within the industry, driving increased customer engagement, satisfaction & loyalty by optimizing all customer touchpoints with the company along their customer journey. They will enhance the company s value proposition, ensure all OpCos are delivering a cohesive customer ...

Job Purpose:The accountant- AP/AR will be responsible for preparing, receiving, sending and verifying invoices in both payables and receivables. In this role you will be charged with the responsibility of completing payments by receiving, processing, verifying, and reconciling invoices as well as maintaining proper books of accounts. In addition, continuously support operational processes; and ma...

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. SUMMARY Reporting to the Venture Management Tribe Lead, the New Market...

Job DescriptionThe Customer Value Manager will play a pivotal role in establishing d.light as a leader in customer centricity within the industry, driving increased customer engagement, satisfaction & loyalty by optimizing all customer touchpoints with the company along their customer journey. They will enhance the company's value proposition, ensure all OpCos are delivering a cohesive customer e...

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. JOB DESCRIPTION Reporting to the Venture Management Tribe Lead, the Ne...

R&RsDesign, deliver and project manage customer lifetime value strategies across the customer journey, product categories and markets, to drive improved customer repayment speed, loyalty & upsell success rates.Collaborate cross-functionally with Product, Aftersales, Marketing & Sales Teams to develop strategies for targeted customer-centric engagement campaigns, offers & other initiatives.Own and...

Job Purpose:The Tax Accountant will play a crucial role in ensuring compliance with tax regulations , preparing accurate tax returns, and providing expert advice on tax-related matters. The incumbent will be required to support the business in compliance with both general tax laws and industry-specific regulations.Key ResponsibilitiesOverseeing the entire tax management process, including calcula...

Marketing jobs in Kenya. Job Description Reporting to the Venture Management Tribe Lead, the New Markets Lead (Senior Manager New Markets) will develop, implement, and manage a strategy and operating model that facilitates Safaricom s entry into new markets and growth areas. The incumbent will support the growth and development of the market by successfully implementing Safaricom s business strat...

Job OverviewThe Corporate Communications Officer works with the Group Head, Marketing and Communications to support ICEA LION's strategic objectives through the development and delivery of marketing and communications initiatives. The role is responsible for developing and executing communication strategies that align with the company's goals. This includes crafting press releases, managing inter...

Position Overview:You will spearhead the comprehensive management of our event portfolio and provide key support on flight services, synergizing your expertise to deliver exceptional experiences to our customers. With a keen eye for detail, exceptional organizational skills, and a flair for innovation and creativity, you'll ensure that each event and flight booking exceeds expectations. Your role...

KEY RESPONSIBILITIES Collaborate with marketing and sales to design and deploy merchant and customer acquisition plans, rules of engagement, sales processes, route to market, digital marketing, CVM, toolkits, CX support, training manuals and key performance metrics for new digital lending products / enhancements. Use customer insights and market deep knowledge to develop quick scale to value cust...

Job PurposeThe Program Coordinator will be the IFRC focal point responsible for supporting the effective and timely implementation of all tasks related to the development of the regional initiative. This will include overall quality assurance of all program documents, management of relationships and engagement with stakeholders, coordination, communication, mobilization of technical support, SPRM...

KEY RESPONSIBILITIESCollaborate with marketing and sales to design and deploy customer acquisition plans, rules of engagement, sales processes, route to market, digital marketing, CVM, toolkits, CX support, training manuals and key performance metrics for new digital Insurance, Wealth & VAS products / enhancements.Use customer insights and market deep knowledge to develop quick scale to value cus...

KEY RESPONSIBILITIESCollaborate with marketing and sales to design and deploy merchant and customer acquisition plans, rules of engagement, sales processes, route to market, digital marketing, CVM, toolkits, CX support, training manuals and key performance metrics for new digital lending products / enhancements.Use customer insights and market deep knowledge to develop quick scale to value custom...