customer delivery manager

To play a vital role, liaising with our customers in an endeavour to provide Superior Quality Customer Excellence and Support always so as to acquire and retain our customers. Responsible for carrying out Reservations/Ticketing & Sales, as well as promote KQ Products/Services. Detailed Description Providing personalized Customer Service to both internal/external Customers to achieve high-standard...

Broll Kenya is a property services company which represents clients in the rapidly growing East Africa economic block which includes Kenya, Tanzania and Ethiopia. Main Responsibilities: He/she will be tasked with the execution of the following duties: Develop and implement effective marketing programs Develop and maintain effective public relations with customers, marketing professionals and exte...

Main Responsibilities:He/she will be tasked with the execution of the following duties:Develop and implement effective marketing programsDevelop and maintain effective public relations with customers, marketing professionals and external business contacts.Responsible for establishing and maintaining effective working relationships and coordination with body corporateTenant CommunicationRegularly ...

Undertakes the related planning and delivery functions in preparation for Test Days in line with BC processes.Receives and responds to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility. Identifies where more complex issues require resolution by others and refers them on accordingly.Supports continuous impro...

Customer Sales and service: - 45%Identify potential sales opportunities with new & existing Customers and subsequently sell and deliver.Identify the opportunity to introduce Product Specialists to Customers and subsequently to ensure delivery and sales.Formulate business development strategies and objectives to meet changing market needs.Monitor the level of complaints and quality of handling of ...

The Dispatch Associate is instrumental in ensuring the seamless delivery of customer orders. Their responsibilities encompass accurate order processing, efficient dispatch coordination, and exceptional customer service. The dispatch associate will process orders, manage deliveries, track shipments, and address any delivery issues while adhering to company protocols. The ideal candidate is a probl...

Training Program Development: Develop comprehensive training programs and materials for field staff and sales agents, including product knowledge, sales techniques, collection practices and customer service skills.Training Delivery: You will be required to deliver engaging and interactive training sessions with field staff and agents and also audit and ensure continuous improvement of the trainin...

Tushop is a venture-backed technology-enabled company operating in Kenya. Our mission is to strengthen the welfare of communities by giving them more value with their groceries. We do so by aggregating communities demand for groceries to help them access wholesale prices and provide convenient delivery to end-customers. Summary The Dispatch Associate is instrumental in ensuring the seamless deliv...

Customer: Placing the customer at the centre of our business and in every activity, we undertake - 50 velop and maintain own contacts with individuals within Customers organisation.Act as principal point of contact in the Relationship Managers absence.Co-ordinate introduction to and from other areas of the Absa Group where appropriate and monitor outcome.Assist in development of and revision of C...

Collections & Customer engagementPlay a key role as a member of the collections team to ensure collections targets are metPrimary responsibility is the collection of an outstanding debt within agreed deadlinesSupport weekly communication strategies (emails, calls, etc.) to manage and assist in collecting delinquent debtorsEnsure customer queries are responded to within agreed timelinesEnsure reco...

Broll Kenya is a property services company which represents clients in the rapidly growing East Africa economic block which includes Kenya, Tanzania and Ethiopia. Main Responsibilities: He/she will be tasked with the execution of the following duties: Develop and implement effective marketing programs Develop and maintain effective public relations with customers, marketing professionals and exte...

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-qualit...

About the role:As a Reconciliation Specialist, you will spearhead customer onboarding initiatives, utilizing your technical proficiency to implement and configure our reconciliation solutions. This position demands an in-depth understanding of the reconciliation industry and a demonstrated history of success in technical implementation roles.ResponsibilitiesSystem Accuracy and Timeliness:Collabor...

Credrails is building the open finance rails for Africa by connecting various data sources into a single api for a variety of use cases. About the role: As a Reconciliation Specialist, you will spearhead customer onboarding initiatives, utilizing your technical proficiency to implement and configure our reconciliation solutions. This position demands an in-depth understanding of the reconciliatio...

About the role: You will play a crucial role in ensuring that our agents and staff are equipped with the knowledge and skills necessary to meet their KPIs towards measurable business outcomes . This position will require extensive travel within the country. What you would be expected to do Training Program Development: Develop comprehensive training programs and materials for field staff and sale...

Equity Bank Limited (The Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 00200 Nairobi. Mission/ Core purpose of the Job: This role is responsible for embedding and maintaining technical security control requirement across the Equity network, infrastructure and...

Job Description Our client, a well-established company in the FMCG sector and with a long track record in Kenya and overseas Markets, is hiring An Export Sales Administrator. The Job holder will be responsible for co-coordinating the activities of export business and ensuring that the company maintains and grows the existing markets and continuously establish new markets for the company s product...

Deal Execution: Work with Executive Director, Advisory to execute debt capital markets, syndicated loans, and structured products transactions in Kenya and across the wider East African region.Placements: Take a lead on placements of the transactions with various classes of investors including DFIs, Banks, Fund Managers, Insurance Companies, Private Equity amongst others.Partnership Management: I...

Sidel is looking for a Project Manager Services who acts as the local technical Project Manager to manage and execute non-standard Services project activities, including Packaging, Line Conversion, Molds and Line ImprovementYour MissionUnderstand customer requests and translate his needs.Coordinate with all involved product divisions to provide a full complete solution answering customer needsSup...

The University of Cambridge is one of the world s foremost research universities. The University is made up of 31 Colleges and over 150 departments, faculties, schools and other institutions. JOB PURPOSE To lead on the identification and development of new opportunities in a specified region(s), supporting the Cambridge based sales teams to win new business and maximise the value from existing cu...

ROLES & DUTIESSupport the QA lead in the onboarding of new staffSupport the QA lead in preparing training materialsStand in for QA lead in their absenceOwning the QA process to support the delivery of good customer experience and uphold Apex brand values at Apex collectioncallsMonitor live calls using the dialer system to ensure collection best practices are upheldFormulate/seek updates on the st...

Marketing Manager - Specialist Consultant - EthiopiaRole Purpose To support with regional marketing and communication teams with local marketing day-to-day management activities. The Part-Time marketing manager will be responsible for overseeing and implementing marketing strategies to drive business growth, increase brand awareness, and achieve marketing objectives. This role requires a blend of...

KEY RESPONSIBILITIES Collaborate with marketing and sales to design and deploy merchant and customer acquisition plans, rules of engagement, sales processes, route to market, digital marketing, CVM, toolkits, CX support, training manuals and key performance metrics for new digital lending products / enhancements. Use customer insights and market deep knowledge to develop quick scale to value cust...

Role PurposeThe purpose of this role is to ensure effective and efficient delivery of Exams. To manage Venue Supervisor engagement, relationship, and performance. To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services. To be point of contact for Venues/Venue Supervisors on the day. This role will be required ...