Purpose/MissionThe Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Customer care officers help Engie Energy Access Kenya to develop strong relationships with our customers by trouble shooting of technical issues, answering customer's questions, resolve problems, escalate and follow ...
ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services. Purpose/Mission The Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Customer care officers help Engie Energy Access Kenya to develop strong relationship...
Responsibilities & Objectives.Handle a large volume of inbound and outbound calls in a timely mannerTake customer calls and provide accurate, satisfactory answers to their queries and concern.De-escalate situations involving dissatisfied customers, offering patient assistance and support.Identify customer needs, research issues, resolve complaints, and provide solutionsMaintain ownership of calls...
At Modern Coast we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We re looking for a highly skilled call center representatives to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will hand...
Modern Coast Express Ltd is a luxury coach company incorporated on 26th May 2007 operating within Kenya, Uganda, Tanzania and Rwanda. Modern Coast Express is one of the most recognised luxury bus companies operating in the region. The company has over 50 branches in Kenya ,5 branches in Uganda , 6 branches in Tanzania and one branch in Rwanda Responsibilities & Objectives. Handle a large volume o...
CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi PURPOSE: The incumbent shall be responsible for doing administration on retirement benefits schemes within CIC Life Retirement Benefits Department as per the regulator and stakeholders requirements. PRIMARY RESPONSIBILITIES: To manage t...
Poa! internet is the fastest growing and highly innovative ISP in Kenya. The company was founded in 2014 with a vision to provide internet in every home in Africa. At poa! We believe by empowering people, we can actively drive digital inclusion in these markets. We deploy a cost-effective internet service in Kenya, with the aim of providing affordable access to content and Internet to low-income ...
CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi PURPOSE: The incumbent shall be responsible for acquisition, growth and retention of the Corporate Business for CIC Life by managing Broker, Agency & Direct Distribution Channels. The jobholder will champion the development, review and ...
CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi PURPOSE: The incumbent shall be responsible for leading a team of sales professionals in generating revenue through the sale of insurance products to corporate clients. The primary focus will be on developing and implementing strategic ...
IntroductionAga Khan University Hospital, Nairobi is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is one of the hospitals in East Africa accredited by the Joint Commission International from USA. The University Hospital has been providing high quality care for the people of East Africa and beyond for over 60 years. Job SummaryThe su...
Relocation Assistance Offered Within Country # 157211 - Nairobi, Nairobi Municipality, Kenya Who We Are Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such ...
About the jobYou are responsible for the client communication for designated account relationships and Contracts.You are required to response to the client on timely manner providing full and accurate information in one go.Main Duties / ResponsibilitiesPerforms research to respond to inquiries and interprets policy provisions to determine most effective response.Excellent interpersonal skills, ab...
About the jobYou are responsible for the client communication for designated account relationships and Contracts.You are required to response to the client on timely manner providing full and accurate information in one go.Main Duties / ResponsibilitiesPerforms research to respond to inquiries and interprets policy provisions to determine most effective response.Excellent interpersonal skills, ab...
Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University s Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Job Summary The successful candidate will ensure a seamless process for patien...
Every day, millions of consumers around the world trust our products to care for themselves and the ones they love. Colgate-Palmolive is a global company serving people in over 200 countries and territories with consumer products that make their lives healthier and more enjoyable Job Summary: As the Customer Development Executive you will be responsible for professionally representing the Colgate...
The incumbent shall sell beauty, health, and wellness products to our clients at our retail shop. Shall command excellent knowledge coming to supplements. Roles and responsibilities Cross-sell beauty products (e.g. serums, body lotions, deodorants, toners, cleansers, fragrances) of different brands. Identify customer needs and recommend cosmetics and skin care products based on their preferences ...
Job Level :JL-1 Contract Type :Fixed-Term Contract Years of Experience :0-1 year's experience Reporting to :Marketing Operations Lead Location :Nairobi About Ilara Health At Ilara Health we are building a network of technology-enabled primary healthcare clinics (PHCs) delivering affordable, quality healthcare to Africa's under-served communities by partnering with local providers across the conti...
Duties And Responsibilities In charge of customer service to walk in and online customers, communicating courteously with customers by telephone, email, letter and face to face. Ensuring professional, timely, accurate and efficient flow of information to and from members and other stakeholders. Dealing with enquiries from members on their loans and savings accounts. Answering various routine inqu...
The incumbent shall sell Pharma and non-pharma; beauty, health, and wellness products to our clients at our retail shop. Shall command excellent knowledge coming to supplements and pharmaceutical products. Roles and responsibilities The Employee s typical duties shall include but will not be limited to the following; Cross-sell beauty products (e.g. serums, body lotions, deodorants, toners, clean...
In charge of customer service to walk in and online customers, communicating courteously with customers by telephone, email, letter and face to face.Ensuring professional, timely, accurate and efficient flow of information to and from members and other stakeholders.Dealing with enquiries from members on their loans and savings accounts.Answering various routine inquiries (both phone and emails) f...
Vacancy: Call Center Team Leader - Hospital (Nairobi) Ital GLOBAL - We are a comprehensive Human Capital and Quality Management Consultancy firm dedicated to helping organizations just like yours with their HR and Quality Management requirements. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best retu...
Duties And ResponsibilitiesIn charge of customer service to walk in and online customers, communicating courteously with customers by telephone, email, letter and face to face.Ensuring professional, timely, accurate and efficient flow of information to and from members and other stakeholders.Dealing with enquiries from members on their loans and savings accounts.Answering various routine inquirie...
Job Requirements: 1) Hold a Bachelor's degree or Diploma in Sales, IT, Marketing, or any other Business- related field. 2) Have a minimum of one year experience in selling IT Solutions across diverse business sectors, such as Banking, Financial Services, Insurance, Non-governmental Organizations (NGO's), Government, Corporate, Education, and others. Additional experience in selling IT Solutions b...
Marie Stopes International is an international non-governmental organisation providing contraception and safe abortion services in 37 countries around the world. Marie Stopes International as an organisation lobbies in favour of access to abortion, and provides a variety of sexual and reproductive healthcare services including advice, vasectomies, and abortions in the UK and other countries where...
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