customer care service jobs in nairobi for april 2017

About the role BURN is looking for an exceptional, efficient A Customer Care Escalation Agent to fill the role. The Aftersales Close Looping Agent will manage all Aftersales support activities. The key role will be good customer service to all customers that require aftersales service, troubleshooting, resolving, and escalating all aftersales issues reported by the customers through the BURN cust...

St. Luke s Orthopaedic and Trauma Hospital is an ultra-modern hospital started in the year 2012, after operating as a clinic and an orthopaedics supplier since year 2005. Job Purpose The overall purpose of this job is to register and invoice corporate and cash patients seeking medical services at the hospital in line with established procedures of partners and the hospital. Key duties and respons...

One HR information system to manage your employees entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform. Job Summary: The Customer Care executives primary function is to attract customers by fielding inbound inquiries, and complaints from customers, troubleshooting issues as they arise and maintaining an open line of communication across t...

Job Summary:The Customer Care executives primary function is to attract customers by fielding inbound inquiries, and complaints from customers, troubleshooting issues as they arise and maintaining an open line of communication across the organization.The core responsibility is to ensure Rubis Energy customers experience excellent customer service.Key Responsibilities:Manage all incoming customer ...

Job DescriptionA 24/7 inbound and outbound Voice Branch role tasked with timely response, resolution of customer queries and complaints raised by clients via telephone, email and social media as well as cross sell and retention of customers.QualificationsMinimum QualificationsType of Qualification:First DegreeField of Study:Business CommerceExperience RequiredClient CoveragePersonal and Private B...

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we intend to achie...

iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. POSITION SUMMARY The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respecti...

iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. POSITION SUMMARY The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respecti...

iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. Position Summary The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respecti...

iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. Position Summary The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respecti...

Job Description RESPONSIBILITIES: Sales Transactions: Process sales transactions accurately and efficiently. Handle cash, credit card, and digital payment methods following established procedures. Prospecting, Upselling and Cross-Selling: Identify opportunities to sell, upsell and cross-sell products based on customer needs and preferences. Maximize revenue by suggesting complementary items. Inve...

POSITION SUMMARYThe Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respective client's SLA.The primary focus of a Customer Care Executive is to assist; retain; acquire and/or recover customers.DUTIES AND RESPONSIBILITIESBuild rapport with customers by handling each and every customer call in a courteous; and professio...

POSITION SUMMARYThe Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respective client's SLA. The primary focus of a Customer Care Executive is to assist; retain; acquire and/or recover customers.DUTIES AND RESPONSIBILITIESBuild rapport with customers by handling each and every customer call in a courteous; and professi...

Manage all communications with clients and business partners

Job Purpose To provide exemplary customer service to internal and external customer, handle inquiries and carry out Marketing and Customer Service assignments. Duties and Responsibilities Gathering customer feedback of hospital services and products through questionnaire collection and in-patient ward visits. Formulating data collection tools e.g. questionnaires, survey tools etc. to gather infor...

AAR Healthcare is currently one of the largest providers of outpatient healthcare services in East Africa, with a network of 21 clinics across the country and serving over 300,000 clients annually from across the social divide. At AAR Healthcare, we employ experienced medical and management staff, and use internationally approved disease management protocols and drug formulary supported by the st...

Kenya Plant Health Inspectorate Service (KEPHIS) is the government parastatal whose responsibility is to assure the quality of agricultural inputs and produce to prevent adverse impact on the economy, the environment and human health. Duties and responsibilities: Receiving, Directing and relaying telephone messages; Directing visitors and customers to the appropriate staff member when they come t...

The Insurance Regulatory Authority of Kenya (IRA) is the sole authority charged with regulation and supervision of the insurance industry within the Republic of Kenya. It ensures compliance by insurance/reinsurance companies, protects consumers and promotes a high degree of security for policyholders. REF: CCO/27 Purpose The position is responsible for providing professional and efficient front o...

Customer Service Representative ( E- Commerce ) - Nairobi Ital GLOBAL - We are a comprehensive Human Capital and Quality Management Consultancy firm dedicated to helping organizations just like yours with their HR and Quality Management requirements. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best ...

The Tea Board of Kenya is a State Corporation in the Ministry of Agriculture and Livestock Development established by Tea Act No. 23 of 2020 to develop, regulate and promote tea sub-sector. The Board is governed by a Board of Directors) appointed by the Cabinet Secretary in charge of Agriculture and Livestock Development while day to day operations are directed by the Chief Executive Officer. Our...

The Insurance Regulatory Authority of Kenya (IRA) is the sole authority charged with regulation and supervision of the insurance industry within the Republic of Kenya. It ensures compliance by insurance/reinsurance companies, protects consumers and promotes a high degree of security for policyholders. REF: SCCAO/19 Purpose The position is responsible for providing professional and efficient front...

Accurate processing of quotes and pro-forma invoice requestsAccurate sales order capturing or conversionsEnsure changes to orders are maintainedProvide accurate weekly open order reportsProvide full and concise feedback pro-activelyEnsure adherence to SLA s and KPI s per Kerry strategyLiaise with sites via cockpits on changes to orders or escalationsOTIF managementBuild relationships with Key Acc...

Gathering customer feedback of hospital services and products through questionnaire collection and in-patient ward visits. Formulating data collection tools e.g. questionnaires, survey tools etc. to gather information on external and internal customer satisfaction and ensure adequate supply. Compiling daily reports from the questionnaire collected from patient satisfactory questionnaires. Visitin...