Customer care call centre

Give constant direction to team members to ensure that all customer inquiries are attended to on time.Offer Training to new and existing customer care agents.Give performance reports of the...

Job Purpose: The Role holder will be responsible for assessing the quality of service delivery across all customer contact points within contact centre as well as support the team leaders and...

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya,...

Schneider Electric is the global specialist in energy management and automation. With revenues of â 26.6 billion in FY2015, our 185,000 employees serve customers in over 100 countries, helping them...

Job description responsibilities:- ensure 90% of inbound calls offered are serviced efficiently and on time. Meet service level agreement: measure calls answered within 30 secs vs calls offered...

ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services. Responsibilities:- Ensure 90% of inbound calls offered are...

Watu Credit Limited is a dynamic and fast-growing non-bank finance company. Watu Credit Limited harnesses technology to offer unsecured lending, primarily via mobile services. We aim to become the...

I&m bank is a wholly owned subsidiary of i&m holdings limited, a publicly quoted company at the Nairobi securities exchange (NSE). The bank possesses a rich heritage in banking. Purpose: contact...

Reeds Africa consult (RAC) offers a broad scale of Human resource services designed to provide professional supports for the growing needs of today s corporate organizations. Our services includes...

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the...

Mission for essential drugs and supplies (meds) is a registered trust of the Kenya conference of Catholic bishops (kccb) and Christian health association of Kenya (Chak) with the mandate to provide...

Flare is a fast-growing tech startup building the emergency response of the future. Our 24-hour rescue.co Dispatch Centre provides life-saving services to hundreds of thousands of Kenyans Flare was...

Medical jobs in Kenya. Role title: pharmacy technician division n/a department: n/a reports to: regional manager job grade: 6 location Nairobi, Kenya section n/a direct reports: n/a others...

Retention & billing team leader jobs, current customer service jobs, position: retention & billing team leader, regions: Nairobi, reporting to: manager, corporate & support, band: 3, department:...

Help desk coordinator job, current customer service jobs in Kenya, title: help desk coordinator it company, location: Nairobi, salary: competitive, our client is a leading it solutions provider in...

ResponsibilitiesPrompt response to field inquiries from physicians, health care professionals, patients, and field sales staff Identify and routinely uses the most effective, cost efficient and...

Customer experience agent-call centre Nairobi CBD Nairobi details employer carepay company industry health care work type full time job level entry level minimum qualification bachelor years...

Key ResponsibilitiesOutcomes Indicators of Success Assist pharmacy staff and ensure all new staff is well oriented on the pharmacy operations.Review prescriptions to assure accuracy, to ascertain...

Give constant direction to team members to ensure that all customer inquiries are attended to on time.Offer Training to new and existing customer care agents.Give performance reports of the...

Offer top-notch customer service experience, create engaged customers and facilitate organic growth/adoption of nalawork regular full-time shifts on our support inbox, handling incoming calls,...

Ensure all work queues are acted upon.Contact defaulting customers by calling and visiting them with an aim of negotiating settlement of the arrearsEnsure allocated accounts are monitored on a...

Role and Responsibilities1. a) Car servicing Responsible for onboarding and acquisition of service centres in assigned mapped out regions to ensure traction on the app usage and client experience...

Key responsibilities a) assist customers by giving prompt, courteous and professional services. B) assist customers in frame and lens selection. C) accurately complete all required paperwork. D)...

Contacts customers to establish need, potential and opportunities for both rdsl and the customer.Collaborates with other business development staff and turns over high potential leads to the...