customer and service

Mission Statement for the RoleTo be the face of Poa Internet on a daily basis for customers reaching out to us through our omni-channel customer experience avenues.Overall ResponsibilityReceive, document and resolve inbound requests from customers, through all our inbound communication channels- voice, Whats App, Facebook, twitter and chat on a daily basis.Key CompetenciesClear, empathetic writte...

Communication management in day to day queries of our clients and insurers through different channels (Email, Phone, Letter and Chat) .The main communication channel will be Emails and Calls.As a Hybrid team, you require to manage customer interactions through Emails and Calls at the same time. You require to multitask between both channels based on Email and Call inflow and based on the requirem...

Job Description About Dynamic Freelancer: Dynamic Freelancer is a premier provider of freelance services in the UAE, dedicated to assisting individuals in working remotely while residing in the UAE. From residency visas to health insurance and invoicing services, we offer a comprehensive suite of services tailored to our clients' unique needs. With a steadfast commitment to excellence and custome...

What are your main responsibilities? You are responsible for the client communication for designated account relationships and Contracts. You are required to response to the client on timely manner providing full and accurate information in one go. Key Areas Communication management in day to day queries of our clients and insurers through different channels (Email, Phone, Letter and Chat) .The m...

CUSTOMER CARE AGENT (REF: CCA/04/24) Job Purpose: The Customer Care Agent will be responsible for providing and promoting a professional, high-quality frontline customer-focused service by efficiently handling in bound & outbound calls, correspondences at the SACCO, resolving customer queries in a timely manner, cross selling the SACCO products all geared towards increasing the SACCO profitabilit...

About Dynamic Freelancer:Dynamic Freelancer is a premier provider of freelance services in the UAE, dedicated to assisting individuals in working remotely while residing in the UAE. From residency visas to health insurance and invoicing services, we offer a comprehensive suite of services tailored to our clients' unique needs. With a steadfast commitment to excellence and customer satisfaction, D...

What are your main responsibilities?You are responsible for the client communication for designated account relationships and Contracts.You are required to response to the client on timely manner providing full and accurate information in one go.Key AreasCommunication management in day to day queries of our clients and insurers through different channels (Email, Phone, Letter and Chat) .The main ...

Brief Description S/he will provide end users with regular updates on the progress of resolving their incidents or fulfilling their requests. Detailed Description Serve as the first point of contact for customers seeking technical assistance over the phone or email. Perform remote trouble shooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issu...

Receive, verify, Authenticate, call back and processing thereof of all instructions delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop payments, Treasury Bills, cheque book requests, card applications.Preparing audit confirmations, certificate of balance, interest certificate and opinion letters for customers.Ensuring the completion of all Account opening Documentation and followi...

The Job As the Tiko Service Quality Lead, you will be responsible for overseeing and enhance service standards across all Tiko markets, including South Africa, Kenya, Uganda, Ethiopia, and Burkina Faso. Your key duties include guiding Service Quality Specialists and overseeing Quality Assurance Consultants to achieve excellence in service delivery. Responsibilities: Implement the Tiko Quality Ass...

Job RequirementsDiploma in Front Office & Administration, Hospitality Management or any related course.Utalii College graduand is an added advantage.Attained a C or higher in your KCSE.Proficient in Microsoft Office.Customer Service experience: At least 1 Year would be an added advantage preferably in a busy environment.Competencies and Skills RequiredExcellent communication and presentation skil...

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world What are your main responsibilities? You are responsible for the client communication for designated account relationships and Contracts. You are required to ...

Job SummaryThe ideal candidate will be responsible for driving sales growth, establishing strong client relationships, and ensuring the success of our healthcare training and services within the health sector.The ideal candidate should have a strong background in Sales & Business Development, Excellent Communication Skills, and a proven track record in building successful relationships with organ...

Job SummaryThe ideal candidate will be responsible for driving sales growth, establishing strong client relationships, and ensuring the success of our healthcare training and services within the health sector.The ideal candidate should have a strong background in Sales & Business Development, Excellent Communication Skills, and a proven track record in building successful relationships with organ...

Position Overview: Are you passionate about customer success and eager to learn from experienced professionals and a startup ecosystem? We are seeking a motivated and customer-centric Customer Success Fellow to join our growing team. In this internship role, you will gain valuable hands-on experience by assisting our team in onboarding new customers, building relationships, and ensuring their suc...

Afrique Shipping Services Ltd. was founded in 2009. We provide efficient and effective clearing and forwarding services to our clients. Our professional services have earned us a reputation of excellence from both our local and global clients.Job description Generate new Sales Leads, expand customer base & achieve Targets for the company, Candidate should be Understanding potential customers requ...

Job Summary: CARE knows that when barriers to progress are taken out of their way, women entrepreneurs are an unstoppable force. We know that when women business owners have the support, training, access to finance and digital skills they deserve, they thrive, creating opportunities not only for themselves but for everyone around them. Drawing on lessons from our own work and partners and collabo...

Customer care jobs in Kenya. Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.Job Ref. No: JHIL104 Role Purpose The job holder will ha...

We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend Job Requirements Diploma in Front Office & Administration, Hospitality Manag...

The JobAs the Tiko Service Quality Lead, you will be responsible for overseeing and enhance service standards across all Tiko markets, including South Africa, Kenya, Uganda, Ethiopia, and Burkina Faso. Your key duties include guiding Service Quality Specialists and overseeing Quality Assurance Consultants to achieve excellence in service delivery.Responsibilities:Implement the Tiko Quality Assura...

PURPOSE: The Head Customer Experience is responsible for the execution of customer experience initiatives in accordance with the CIC strategic plan to align with the company s vision. PRIMARY RESPONSIBILITIES: Lead customer experience function in accordance with the CIC strategic plan and the departmental budgets; Maintain oversight of the customer experience functions, ensuring adherence to sign...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary S/he will provide end users with regular updates on the progress of resolving their incidents or fulfilling their requests. Respons...

JOB SUMMARY:CARE knows that when barriers to progress are taken out of their way, women entrepreneurs are an unstoppable force. We know that when women business owners have the support, training, access to finance and digital skills they deserve, they thrive, creating opportunities not only for themselves but for everyone around them. Drawing on lessons from our own work and partners and collabor...

Location: Tala Road, Runda Off, Kiambu Road. Job type: Fulltime Indepth Research Institute (IRES) is a global training and professional services firm that partners with organizations to enhance productivity, performance, sustainability and overall success. Job Summary The ideal candidate will be responsible for driving sales growth, establishing strong client relationships, and ensuring the succe...