customer analyst jobs

EABL operates within a multi-site, multi -cultural, multi-national environment geared to leverage diversity for strong business outcomes.The business is a leading value, mainstream and premium drinks company in the EABL Group producing 1.1m of keg products annually from this site. The Kisumu Site operates brewing and kegging operations for beer and is a regional warehouse for Western Kenya for al...

To our future Junior Test Analyst Do you have a passion for detecting and solving problems and an eagle-eye for detail along with the ability to see the overall picture? Do you have an in-depth knowledge of software development, agile practices, superb analytical skills, and an above-average ability to foresee technical problems? We are looking for a methodical and results-driven test analyst to ...

Purpose:The role will be responsible for conducting transaction monitoring, high risk AML and Know Your Customer (KYC) reviews and investigations in addition to supporting Ad hoc projects.Primary responsibilities:Key Responsibilities/AccountabilitiesImplement a risk-based compliance monitoring programme from the Compliance Risk Management Plans.Co-ordinate the implementation of corrective measure...

Maintain accurate market data to help determine market rate s structure to be used in submitting rates to customers. Maintain overseas agents structure, rates, proposals, and inquiries relating to pickups, freight, destinations clearances, packing, removals, warehousing, transport and quotations. Arrange door to door services by liaison with various agents worldwide including pre-alerts. Contact ...

Does getting an opportunity to thrive in a Great Workplace excite you? Do you believe in building your career in a collegial working environment, where you can deliver demanding business objectives while having fun? Can you excel in a culture defined as the SIGINON WAY, which is characterized by a focus on both people and performance? Do you put a premium on your personal development, where you c...

Be proactive with customer success by driving regular audits as per the SLA expectations - By the end of Q2 2024Ensure customer support is a high performing team by conducting and highlighting training needs analysis (TNAs) and support in refresher training on a need basis - By the end of Q2 2024Develop our representatives into the best customer service team in the industry by tracking their perf...

Description :Application deadline: 6th April About usAs the home of iconic brands such as Baileys, Guinness, Smirnoff, and Johnnie Walker, at Diageo we source, produce and deliver 6.5 billion liters of world-leading products every year across 180 markets globally. Because of this huge undertaking, we rely on highly advanced systems as well as the very best talent to make sure our businesses conti...

At Siginon Group, our determination to achieve our vision of being Africa s world class logistics company is the driver of everything we do. We are proactively designing systems and processes that ensure operations excellence and peace of mind for our customers SUMMARY Does getting an opportunity to thrive in a Great Workplace excite you? Do you believe in building your career in a collegial work...

Context/Scope:EABL operates within a multi-site, multi -cultural, multi-national environment geared to leverage diversity for strong business outcomes.The business is a leading value, mainstream and premium drinks company in the EABL Group producing 1.1m of keg products annually from this site. The Kisumu Site operates brewing and kegging operations for beer and is a regional warehouse for Wester...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Purpose: The role will be responsible for conducting transaction monitoring, high risk AML and Know Your Customer (KYC) reviews and investigations in addition to supporting Ad hoc projects. Primary responsibilities: Key R...

Job Description Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provid...

Job Purpose Reporting to the Group Commercial Manager, the job holder will be responsible for maintaining the integrity of the company s price policy through day-to-day administration of the Siginon pricing procedures, service contracts, rate requests, tenders, and tariff implementation. This position is at supervisory level. Responsibilities: Maintain accurate market data to help determine marke...

Diageo is the world s leading premium drinks company, a business built on the principles and foundations laid by the giants of our industry. Context/Scope: EABL operates within a multi-site, multi -cultural, multi-national environment geared to leverage diversity for strong business outcomes. The business is a leading value, mainstream and premium drinks company in the EABL Group producing 1.1m o...

JobPurpose.To implement a pro-active fraud prevention plan within Stanbic Kenya through a fraud awareness programme designed to mitigate fraud risk and loss.Job Functions.Fraud Awareness & Communication:Develop and disseminate fraud awareness materials (including training programs) to staff and customers as per Fraud sensitization timetable.Design and maintain content for training and awareness i...

Maintain accurate market data to help determine market rate s structure to be used in submitting rates to customers.Maintain overseas agents structure, rates, proposals, and inquiries relating to pickups, freight,destinations clearances, packing, removals, warehousing, transport and quotations.Arrange door to door services by liaison with various agents worldwide including pre-alerts.Contact cons...

Mission Statement for the Role:To drive a kaizen culture by providing ongoing support from a quality improvement perspective.Overall Responsibility:Implement/develop relevant service levels quality assessment guidelines.Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis.Provide periodic quality dr...

JOB PURPOSEReporting to the Group Commercial Manager, the job holder will be responsible for maintaining the integrity of the company's price policy through day-to-day administration of the Siginon pricing procedures, service contracts, rate requests, tenders, and tariff implementation. This position is at supervisory level.RESPONSIBILITIES:Maintain accurate market data to help determine market r...

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. Job Purpose. To implement a pro-active fraud prevention plan within Stanbi...

At Siginon Group, our determination to achieve our vision of being Africa s world class logistics company is the driver of everything we do. We are proactively designing systems and processes that ensure operations excellence and peace of mind for our customers JOB PURPOSE Reporting to the Group Commercial Manager, the job holder will be responsible for maintaining the integrity of the company s ...

We believe EVERYONE in the world deserves access to the internet and affordable communications. Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected ...

Job Description JOB DESCRIPTION Reporting to the Team Leader Cyber Defense Centre (CDC), the successful candidate will lend support in Cyber threat detection, working in 24/7 shifts, providing eyes-on-the-glass service at the Safaricom CSOC, performing real-time monitoring and identification of security incidents. He/She will help identify suspicious activity, open incident investigation tickets,...

About TalaTala is a global technology company building the world's most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions and our plan is to serve millions more, and have been named by theFortuneImpact 20 list,CNBC's Disruptor 50, andForbes...

About the roleThe Call Center Quality Analyst(QA) is responsible for assessing the quality of the performance of the call center teams dealing with our existing and potential customers. The QA will monitor the inbound and outbound call and email and Social Media responses to assess the team members' demeanor, technical knowledge on products and processes, customer service performance, and conform...

Job Description Reporting to: Data Analytics Manager Our Purpose: At Watu Africa, we empower entrepreneurs. WATU is a mission-driven, customer-centric company that believes everyone who wishes to become an entrepreneur deserves an opportunity to start, grow and achieve their goals in life. As Africa's fastest-growing Asset Finance company, we see the continent's bright and prosperous future and w...