customer analyst jobs

Job Purpose The job holder will be responsible for translating concepts into visually appealing and effective solutions. He/She will collaborate with cross functional teams to develop innovative designs that meet the needs of the Bank and align with the Brand Identity. As part of the deign team, he/she will be responsible for the Bank's communications material and collateral. Key Duties and Respo...

Job Purpose The role holder is responsible for documenting Bank activities through photography and videography. He/She will collaborate with the relevant stakeholders to conceptualise and execute photo shoots for various projects and events in the Bank. In addition, he/she will be responsible for archiving and documentation in line with the Bank s guidelines. Key Duties and Responsibilities Captu...

M-KOPA s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day. Overview You will be responsible for analyzing market trends, forecasting demand, and coordinating with various departments to optimize inventory levels and ensure timely av...

ResponsibilitiesGenerate comprehensive reports and visualizations to effectively communicate findings and insights to HR stakeholders.Develop and implement the analysis, reporting and quality control of HR service delivery.Design and implement HR-relevant dashboards and KPI monitoring tools to facilitate informed decision-making.Identify and extract appropriate data sources for analytics projects...

QUALITY ANALYSTRESPONSIBILITIES * Monitor and coach/ mentor agents on a daily, weekly, and monthly basis for quality improvement. Maintain quality reports at Agent and Team level. * Email communication with the Client, regarding Quality Measures. Maintain and develop internal support and call centre quality standards. * Review a subset of content moderators work including videos, photos, audios, ...

JOB DESCRIPTIONResearches and provides business related analyses to assess the impact of various projects and initiatives. Analyzes trends, costs and other data related to facilities, inventory, and budgets. Resolves customer questions and system issues. Maintains key data in management system database to extract data for various customersRESPONSIBILITIESFor assigned projects, completes detail an...

Based at the Gender Violence and Recovery Centre and reporting to the Executive Director GVRC with functional reporting to the GVRC Consultant, this position is responsible for end-to-end data analysis, working in complex data management projects, and dashboard development for various Operation teams & Digital transformation teams as an independent contributor through GVRC. Applicants must be in ...

The Church of Jesus Christ of Latter-day Saints is a worldwide faith of over 16 million members centered on the belief that everyone on earth is a son or daughter of a loving God1 and that His Son, Jesus Christ, saved the world from sin and death. Jesus Christ invites all of God s children to come unto, follow, and become more like Him. SUMMARY Researches and provides business related analyses to...

Profile IntroductionOur client, a leading financial and health insurance company seeks to bring on board anClaims Analyst. The role will be responsible for processing medical claims with a focus on accuracy, cost containment, risk management and customer excellence.Key Areas of ResponsibilityReview, assess, authenticate and capture outpatient and inpatient claims as per the claims manual and with...

At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business.At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business. Profile Introduction Our client, a leading f...

Eligibility:The candidates should ideally hold professional and academic qualifications in the below fields to join our next intake:Holder of professional and academic qualifications in Customs Clearance, Ships Agency, Supply Chain Management, Customer Service, Graphic Design, Business Administration, Accounts/Finance, Economics/Data analysis related courses.Must demonstrate excellent academic pe...

Job Purpose:The Product Security Architect will be responsible for designing and development of security control for the business Commercial, Fintech, and digital initiatives. He/ she will work closely with the various business team to understand the product and services and further recommend security controls for inclusion. The controls should be less business disruptive, enforce cyber control, ...

Job Purpose: The Product Security Architect will be responsible for designing and development of security control for the business Commercial, Fintech, and digital initiatives. He/ she will work closely with the various business team to understand the product and services and further recommend security controls for inclusion. The controls should be less business disruptive, enforce cyber control,...

The AML Program Assessment (PA) team acts as the key AML contact for the Treasury & Trade Solutions businesses for Foreign Correspondent Banks (FCB) and Payment Intermediaries (PI) and is primarily responsible for ensuring the timely and effective review, management, identification and escalation (where required) of AML risk as related to our FCB& PI client's AML Programs, controls and activity.A...

Equity Bank Limited (The Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 00200 Nairobi. Job Purpose: The Product Security Architect will be responsible for designing and development of security control for the business Commercial, Fintech, and digital initiativ...

At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business. Profile Introduction Our client, a leading financial and health insurance company seeks to bring on board an Underwriting Analyst. The role will be responsible for assisting in the risk. Management through assessing the e...

Job Description The AML Program Assessment (PA) team acts as the key AML contact for the Treasury & Trade Solutions businesses for Foreign Correspondent Banks (FCB) and Payment Intermediaries (PI) and is primarily responsible for ensuring the timely and effective review, management, identification and escalation (where required) of AML risk as related to our FCB& PI client s AML Programs, control...

Citibank N.A. Kenya has been operating in Kenya since 1974 and has two branches in Nairobi and Mombasa, serving Corporate and Institutional clients. Citibank Kenya is the regional hub for the Citi East Africa cluster, which covers Kenya, Uganda, Tanzania and Zambia. It s the only solely corporate bank in Kenya Summary The AML Program Assessment (PA) team acts as the key AML contact for the Treasu...

The RoleWe're seeking a Dispatch Quality Assurance Analyst with a sharp eye for detail, to monitor dispatch calls and ensure high customer care, empathy, and active listening standards. This role requires adept data input skills and the ability to derive insights from reports. You will:Review all incoming emergency callsAssess the quality of interactions against predefined criteria, ensuring a hi...

Rescue.co is a fast-growing tech startup building the emergency response of the future. Our 24-hour rescue.co Dispatch Center provides lifesaving services to millions of Kenyans, and our platform powers emergency response for SOS and EMS applications. Our vision is that emergency response is only minutes away, no matter where you are or who you are. Over the last five years, we've built and deplo...

JOB OPPORTUNITY Company: Kentegra Biotechnology Job Title: Quality AnalystsLocation: EPZ Naivasha Duties and responsibilities for this role include: - Delivering a high degree of accuracy, repeatable, consistent and analytical results. Demonstrate high knowledge and management use of equipment, instruments, GLP and analytical procedures. Provide constructive, objective, analytical and technical t...

The Role We're seeking a Dispatch Quality Assurance Analyst with a sharp eye for detail, to monitor dispatch calls and ensure high customer care, empathy, and active listening standards. This role requires adept data input skills and the ability to derive insights from reports. You will: Review all incoming emergency calls Assess the quality of interactions against predefined criteria, ensuring a...

Equity Bank Limited (The "Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and related services. The Bank has subsidiaries in Ken...

Flare was born from the recognized need of private and public providers to better serve their consituencies. In areas underserved by public emergency infastructure, Flare tools help you provide the best care most efficiently. The Role We re seeking a Dispatch Quality Assurance Analyst with a sharp eye for detail, to monitor dispatch calls and ensure high customer care, empathy, and active listeni...