customer agent jobs in nairobi

If you're here, it's because you're looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. Not your usual app. We are the fastest-growing multi-category app connecti...

Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. Key Responsibilities: Responsible for the secure handling, disbursement, and management of petty cash funds, ensuring adherence to approved proc...

Position: German Speaking Call Centre Agent Language Requirement: Level Proficiency B2 and above Location: Nairobi Can you speak, write, listen or read German? Are you fluent in German? We want you to be a part of our client's dynamic team! Why Join Us: Exciting Opportunities: Join a fast-growing company with room for advancement.Multicultural Environment: Work in an inclusive and diverse workpla...

Location: Ambank House About Us: We have a leading e-commerce platform dedicated to providing customers with a seamless shopping experience. We offer a wide range of products and are committed to delivering exceptional customer service. Responsibilities Handle inbound and outbound calls from customers regarding product inquiries, orders, and general support. Assist customers in navigating the web...

Principle AccountabilitiesSalesEnsure that reactive and proactive approach is taken to prevent customer attrition.Understand needs of customers by actively providing quality sales service.Proactively explain the respective banking products that fit the client's needs e.g. type of account and its features, products offered and charges payable.Cross sell and upsell all products.Provide feedback on ...

Our Client is looking for German Speaking Call Centre Agents who can Read & Write and Listen & Speak in German.

About MoPhonesWe are on a mission to provide high-quality renewed devices for all Kenyans. Through our marketplace we offer trust and transparency so that our users can choose for renewed products with confidence and ease. Our integrated financing solutions make them affordable for any budget. Once we have scaled up in Kenya we plan to expand to other markets across Africa. Our team is multinatio...

Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively. Principle Accountabilities Sales Ensure that reactive and proactive approach is taken to prevent customer attrition. Understand needs of customers by actively providing quality sales service. Proactively exp...

Job Description Job Description Welcome and assist Guests according to Accor Standards. Receive each guest call in a professional and friendly manner. Maintain effective communication with all related department to ensure smooth service delivery. Handle every query in a polite and courteous manner and exceed guest expectations. Maintain an up-to-date knowledge of the hotel and local services. Mai...

Role DescriptionThis is a full-time on-site role as a Customer Service Agent located in Nairobi County, Kenya. The Customer Service Agent's main responsibility is to provide excellent customer support and ensure customer satisfaction. They will handle customer inquiries and requests, solve problems, and maintain a positive customer experience.Qualifications:Customer Service Representatives, Custo...

Job Description Welcome and assist Guests' according to Accor Standards. Receive each guest call in a professional and friendly manner. Maintain effective communication with all related department to ensure smooth service delivery. Handle every query in a polite and courteous manner and exceed guest expectations. Maintain an up-to-date knowledge of the hotel and local services. Maintain an awaren...

We are seeking a motivated and customer-oriented Telesales Support Agent to join our team. The Telesales Support Agent will play a crucial role in providing assistance to customers via telephone, guiding them through the purchasing process, and resolving any inquiries or issues they may have. This position offers an exciting opportunity to be part of a dynamic team in a fast-paced e-commerce envi...

What you would be expected to doDeliver classroom and field-based training to staff and agents in the assigned region.Keep track of set KPIs and achieve training targets as requiredDesign and deliver training assessments with the guidance of the Training ManagerHelp the Training Manager in identifying staff training needs.Ensure 100% adoption and usage of technology-based work tools by all field ...

What you would be expected to do Deliver classroom and field-based training to staff and agents in the assigned region. Keep track of set KPIs and achieve training targets as required Design and deliver training assessments with the guidance of the Training Manager Help the Training Manager in identifying staff training needs. Ensure 100% adoption and usage of technology-based work tools by all f...

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals. Summary Our client is seeking a highly motivated and skilled individual to actively participate as a call agent for the Customer Experience Center based in Nairobi to Support the company s growth in West Africa...

JOB DESCRIPTION Job Title: BRANCH MANAGER Reports to: OPERATIONS DIRECTOR Department: CLINICAL OPERATIONS Business Purpose/Objective: Responsible for providing and maintaining high standards of professional care to all clients while ensuring consistent provision of efficient and ethical care to support it in achieving quality health service delivery. Responsible for the critical balance of the ho...

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Responsibilities Welcome and assist Guests according to Accor Standards. Receive each guest call in a professional and friendly manner. Maintain effective communication with all related department to ensure smooth service delivery. Handle every query in a polite and c...

Assist our client s community and help resolve inquiries empathetically, accurately and on time.Make well balanced decisions and personally driven to be an effective advocate for our community.Investigate and resolve issues that are reported on client platform such as requests for account support.Respond to user inquiries with high quality, speed, empathy and accuracy.Gather, analyze and utilize ...

Job DescriptionResponsible for maximizing the hotel's meeting and events revenue.Pro-active (MICE) Sales to deliver New Business. This includes, but is not limited to, prospecting calls to agencies/companies; show rounds at the Hotels, hosting fam trips, account managing, attend brand workshops/agent visits.Re-active (MICE) sales to deliver new business. Respond positively to inbound enquiries in...

We are seeking a dynamic and results-oriented Sales Manager to lead our Nairobi Sales team in driving revenue growth and ensuring customer retention for our business. The ideal candidate will possess a deep understanding of customer behavior, agent and dealer network management, excellent leadership skills, and a proven track record of driving sales.Key Responsibilities:Sales Strategy Development...

Job Description Principle Accountabilities Drive Team set targets through customer growth and retention across all lines; Tills, Digital Integrations, CTO, lending, NFI and balance sheet growth. Tills and Merchants mobilization- sales pitching and market activations. Plan, drive and monitor the Team sales strategies through segment focus, customer focus needs-based selling. Develop and refine Tea...

Our client is a Technology Training organization based in Nairobi, Kenya. They are seeking a BPO Project Manager to join their growing company. As a Project Manager, you will monitor and supervise your team members and lead them toward achieving our organization s objectives. You will also be responsible for providing guidance, instruction, training, and leadership which is meant to inspire the d...

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we ve sold 1.6 million solar lights to off-grid families in South Asia and Africa all paid for up-front, in cash the latter 1 million customers acquired over the past year. Our products were recognized recently as the bes...

Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Arabic language speaking call center agents.Duties and ResponsibilitiesAssist our client's community and help resolve inquiries empathetically, accurately and on time.Make well balanced decisions and personally driven to be an effective advocate for our community.Investiga...