crm customer relationship manager

Overall Purpose of the Job To ensure the provision of high-quality customer service with respect to medical and non-medical business customers. Key Responsibilities Handling customers queries, complaints, and instructions received through all communication channels e.g. Calls, Emails etc, within a 24-hour coverage. Drive progress towards the goal to reduce operational costs and increase the total...

AAR Insurance is a licensed financial services provider in Kenya and a member of the Association of Kenya Insurers (AKI) with presence across the country through its intensive branch and broker network. Overall Purpose of the Job To ensure the provision of high-quality customer service with respect to medical and non-medical business customers. Key Responsibilities Handling customers queries, com...

Job Description IT Manager Are you ready to command the vital heartbeat of our hotel's operations as a dynamic IT Manager? We are looking for you! What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and the opportunity to earn qualifications while you work Opportunity to develop your talent and grow within your property...

Job Description Main Duties & Responsibilities: - Implement the Corporate customer, Journey. Provide quality and excellent corporate customer service within set TAT and in line with the set SLA an ensure 100% due diligence to mitigate frauds, forgeries, and operational losses. Identify and develop customer service strategic opportunities for corporate business. Closely monitor any service lapses/...

The End User Services Sales Administrator is responsible for supporting account executives, practice sales, and customers, and performing as a Subject Matter Expert on a wide variety of Microsoft and Mimecast Products and Licensing.The Software Licensing Specialist must initiate and manage all phases of the software licensing process and offer pricing, conduct the software license review engageme...

Role ProfileWe are looking to bring onboard a Customer Experience Executive to based in Mombasa, Kenya to join our operations team. The role holder will play key role in resolving customer issues and act as an interface between the customer (both internal and external) and the solution providers. He/she will address complaints, resolve issues and drive customer satisfaction and retention for the ...

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.Our client, a high end safari company, is looking for a highly motivated and experienced CRM Manager to join their tour operating business. As the CRM Manager, the primary resp...

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction. What you will be doing: Reporting to the Cluster ...

Main Duties & Responsibilities: -Implement the Corporate customer, Journey.Provide quality and excellent corporate customer service within set TAT and in line with the set SLA an ensure 100% due diligence to mitigate frauds, forgeries, and operational losses.Identify and develop customer service strategic opportunities for corporate business.Closely monitor any service lapses/ disruptions and pro...

Key ResponsibilitiesIdentifying new Agri SMEs that can be financed within your regionCreate awareness of AGT financing products and solutions in the market where applicableAssisting the Account Manager with country operations, projects and client engagementsProvide support to agribusiness clients i.e. training, field assistance, demonstrations etcMaintain strong relationships with existing custom...

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya incorporated with effect from January 1, 2016 and all KCB s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan Main Duties & Responsibilities: Implement the Corp...

Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. Responsibilities Provide leadership, guidance, and support to the reservations team Oversee and manage daily operations, ensuring efficient and ...

We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend About the Client: A leading private modern healthcare facility located in Na...

Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries. Key Responsibilities Identifying new Agri SMEs that can be financed within your region Create awaren...

Sr. Key Account Manager, Water Utility, Nairobi, KenyaWhat is the job about? The primary responsibility for the role is to ensure Municipality and GWI (Ground Water) sales and grow a good relationship with defined Customers in East Africa, primarily Kenya, Uganda, Rwanda & Burundi. Responsible for building a significant pipeline and ensure optimum hit rate within the area of responsibility. The S...

What is the job about?The primary responsibility for the role is to ensure Municipality and GWI (Ground Water) sales and grow a good relationship with defined Customers in East Africa, primarily Kenya, Uganda, Rwanda & Burundi. Responsible for building a significant pipeline and ensure optimum hit rate within the area of responsibility. The Senior Key Account Manager must proactively ensure marke...

Reporting to Field Services Director (Anglophone west and East Africa), this position is responsible for leading the region Field Services business and organization. It includes corporate strategy deployment, profitable business growth execution including sales/presales, operations, operational marketing, team management (East Africa). The position holder will be based in our Nairobi office and w...

Who are we, and what do we stand for? Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centres, Infrastructure, and Industries. With a global presence in over countries, Schneider is the undisputable leader in Power Management Medium Voltage, Low Voltage and Secure Power, and Automation Systems. We provide integrated efficiency...

Grundfos runs its business in a responsible and ever more sustainable way. We make products and solutions that help our customers save natural resources and reduce climate impact. We take an active role in the society around us. Grundfos is a socially responsible company. We take care of our people also those with special needs. What is the job about? The primary responsibility for the role is to...

You will be at the forefront of our sales efforts, responsible for converting both outbound and inbound leads into satisfied customers.Job DescriptionLead Conversion: Proactively reach out to outbound leads through various communication channels (phone, email, social media) to nurture relationships, understand their needs, and convert them into paying customers.Social media marketing: Managing al...

Schneider Electric is the global specialist in energy management and automation. With revenues of â 26.6 billion in FY2015, our 185,000 employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. Summary Reporting to Field Services Director (Anglophone west and East Africa), this position is responsib...

Job Description Lead Conversion: Proactively reach out to outbound leads through various communication channels (phone, email, social media) to nurture relationships, understand their needs, and convert them into paying customers. Social media marketing: Managing all the social pages Inbound Sales: Respond promptly and effectively to inbound inquiries and leads, providing product information, add...

Join our amazing team of account managers today. You will take care of our existing customers to enable them to continue their use of our management applications while ensuring high satisfaction. Products Users12,000,000Company growth:60% year over yearTeam Size60 people As an Account Manager, you will represent the long lasting commercial point of contact of all your customers. You will ensure c...

Role DescriptionWe are seeking a highly motivated and energetic Sales Representative to join our client's team. This is a full-time Senior Business Development Manager role, located in Westlands, Nairobi (In office and NOT Hybrid). They value teamwork, innovation, and a relentless pursuit of excellence. If you are a self-driven individual who thrives in a collaborative environment, we want you on...