contact centre team leader jobs

About the roleThe job holder will implement a process that will identify and?develop the capability?of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon?support?for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales &...

Position OverviewMain objective of the functionThe goal of the Business Development & Partnership Engagement unit is execution of the Solidaridad East & Central Africa business development vision, strategy, plans and processes to drive increased revenue, expand markets, and accomplish financial objectives. Identifies and evaluates new markets, partners, channels, and clients. Business development...

As a frontrunner in the area of sustainable economic development, Solidaridad seeks to create prosperity for everyone that respects both the people and the planet. With almost 50 years of experience, experts in the field and pragmatic collaboration with influential partners in and around the supply chain, Solidaridad develops smart solutions that bring lasting positive impact. Position Overview T...

As a frontrunner in the area of sustainable economic development, Solidaridad seeks to create prosperity for everyone that respects both the people and the planet. With almost 50 years of experience, experts in the field and pragmatic collaboration with influential partners in and around the supply chain, Solidaridad develops smart solutions that bring lasting positive impact. Main objective of t...

Job Description JOB DESCRIPTION Reporting to the Team Leader Cyber Defense Centre (CDC), the successful candidate will lend support in Cyber threat detection, working in 24/7 shifts, providing eyes-on-the-glass service at the Safaricom CSOC, performing real-time monitoring and identification of security incidents. He/She will help identify suspicious activity, open incident investigation tickets,...

VisionFund's work seeks to end intergenerational poverty through financial products and services. We're about the long-term change that ensures children can break free of the poverty cycle, for good.By supporting people and communities living in poverty to develop and grow their livelihoods, VisionFund is catalysing sustainable economic growth to break the cycle of poverty, so that children can r...

JOB DESCRIPTIONReporting to theTeam Leader Cyber Defense Centre (CDC),the successful candidate will lend support in Cyber threat detection, working in 24/7 shifts, providing eyes-on-the-glass service at the Safaricom CSOC, performing real-time monitoring and identification of security incidents. He/She will help identify suspicious activity, open incident investigation tickets, and escalate any k...

As part of the role, the Regional Director will be supporting the Business Lines (i.e. FAST, Insurance, Partnerships) with their business plans in the assigned countries. the primary point of contact with WV at a sub-regional level. Where appropriate this includes taking part in WV senior leadership meetings for the cluster of countries assigned.The position ensures that VFI and WVI global strate...

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. SUMMARY Reporting to the Team Leader Cyber Defense Centre (CDC), the s...

Role Responsibilities This is an individual contributor role with responsibility to Acquire New to Bank Priority Qualified Clients via leads sourced from Professionals, Employee Banking, Business Banking and Corporate, Commercial & Institutional Banking (CCIB) ecosystems.Responsible to actively engage with the New to Bank clients during the first 3 months to activate and get the client transactin...

Marie Stopes International is an international non-governmental organisation providing contraception and safe abortion services in 37 countries around the world Key Responsibilities The post holder will be required to deliver on the following areas: During his/her visit, act as the first and final point of contact for clients visiting MSK centres. Through sampling, assess for completeness in data...

Key ResponsibilitiesThe post holder will be required to deliver on the following areas:During his/her visit, act as the first and final point of contact for clients visiting MSK centres.Through sampling, assess for completeness in data entry while capturing client data i.e., referral source,consent for feedbackReconciling services offered to MSK clients as recorded in the client registration card...

We are seeking to recruit the Roving Cashier who will be reporting to and working with the Centre Channel Lead. The holder of this position will assist MSK Programmes department to achieve effective centers monitoring through real time analysis and reporting of service income, client conversions, inventory management and implementation of quality action plans including client centeredness. He/she...

About Kimisitu SaccoKimisitu Sacco was formed in March 1985 by a group of Staff from ICRAF. The society was formed mainly to promote thrift among its members by affording them an opportunity for accumulating their savings; and to thereby create a source of funds from which loans can be made to them exclusively for provident and productive purposes, at fair and reasonable rates of interest; thereb...

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. Following approval by the Central Bank of Kenya, the bank started its operations in Kenya in May 2017 and currently has a branch network of 41 branches countrywide ...

The Role ResponsibilitiesThis is an individual contributor role with responsibility to Acquire New to Bank Priority Qualified Clients via leads sourced from Professionals, Employee Banking, Business Banking and Corporate, Commercial & Institutional Banking (CCIB) ecosystems.Responsible to actively engage with the New to Bank clients during the first 3 months to activate and get the client transac...

About the role The job holder will implement a process that will identify and?develop the capability?of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon?support?for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales ...

About the Client:A leading private modern healthcare facility located in Nairobi, Kenya that offers a range of services with a dedicated team of various professional and qualified specialists. The facility seeks to fill the Call Center Team leader position who will onboard, train, motivate, develop, and lead our Customer Service & Contact Centre team to ensure the effective and efficient running ...

Standard Chartered Kenya, whose official name is Standard Chartered Bank Kenya Limited, but is sometimes referred to as Stanchart Kenya, is a commercial bank in Kenya. The Role Responsibilities This is an individual contributor role with responsibility to Acquire New to Bank Priority Qualified Clients via leads sourced from Professionals, Employee Banking, Business Banking and Corporate, Commerci...

About the Client:A leading private modern healthcare facility located in Nairobi, Kenya that offers a range of services with a dedicated team of various professional and qualified specialists. The facility seeks to fill the Call Center Team leader position who will onboard, train, motivate, develop, and lead our Customer Service & Contact Centre team to ensure the effective and efficient running ...

PURPOSE:The Job holder will assist the Assistant General Manager (AGM) - Investment Advisor Wealth Management to enhance business growth, drive initiatives that increase client value and income for the unit.KEY RESPONSIBILITIES:Origination of advisory transactions.Assist in the evaluation and processing of new investments for clients.Liaising with the AGM Investment Advisor Wealth Management and ...

BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstoves. About the role The job holder will implement a process that will identify and develop the capabilit...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. PURPOSE: The Job holder will assist the Assistant General Manager (AGM) Investment Advisor Wealth Management to enhance business growth, drive initiatives that increase client value and income for the unit. KEY RESPONSIBI...

We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend About the Client: A leading private modern healthcare facility located in Na...