contact centre service

As part of the role, the Regional Director will be supporting the Business Lines (i.e. FAST, Insurance, Partnerships) with their business plans in the assigned countries. the primary point of contact with WV at a sub-regional level. Where appropriate this includes taking part in WV senior leadership meetings for the cluster of countries assigned.The position ensures that VFI and WVI global strate...

JOB DESCRIPTIONReporting to theTeam Leader Cyber Defense Centre (CDC),the successful candidate will lend support in Cyber threat detection, working in 24/7 shifts, providing eyes-on-the-glass service at the Safaricom CSOC, performing real-time monitoring and identification of security incidents. He/She will help identify suspicious activity, open incident investigation tickets, and escalate any k...

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. SUMMARY Reporting to the Team Leader Cyber Defense Centre (CDC), the s...

Marie Stopes International is an international non-governmental organisation providing contraception and safe abortion services in 37 countries around the world Key Responsibilities The post holder will be required to deliver on the following areas: During his/her visit, act as the first and final point of contact for clients visiting MSK centres. Through sampling, assess for completeness in data...

Key ResponsibilitiesThe post holder will be required to deliver on the following areas:During his/her visit, act as the first and final point of contact for clients visiting MSK centres.Through sampling, assess for completeness in data entry while capturing client data i.e., referral source,consent for feedbackReconciling services offered to MSK clients as recorded in the client registration card...

Exceptional service is the core of our business, and highly committed Customer ServiceExecutives are critical to the delivery of our quality promise. A strong candidate should possess excellent listening skills, the ability to understand a customer's problem quickly, and be able toidentify and recommend appropriate solutions. The candidate should have a clear and pleasant speaking voice and be ve...

About the role The job holder will implement a process that will identify and?develop the capability?of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon?support?for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales ...

Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. Summary Exceptional service is the core of our business, and highly committed Customer Service Executives are critical to the delivery of our qual...

About the Client:A leading private modern healthcare facility located in Nairobi, Kenya that offers a range of services with a dedicated team of various professional and qualified specialists. The facility seeks to fill the Call Center Team leader position who will onboard, train, motivate, develop, and lead our Customer Service & Contact Centre team to ensure the effective and efficient running ...

BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstoves. About the role The job holder will implement a process that will identify and develop the capabilit...

About the Client:A leading private modern healthcare facility located in Nairobi, Kenya that offers a range of services with a dedicated team of various professional and qualified specialists. The facility seeks to fill the Call Center Team leader position who will onboard, train, motivate, develop, and lead our Customer Service & Contact Centre team to ensure the effective and efficient running ...

We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend About the Client: A leading private modern healthcare facility located in Na...

Role Responsibilities This is an individual contributor role with responsibility to Acquire New to Bank Priority Qualified Clients via leads sourced from Professionals, Employee Banking, Business Banking and Corporate, Commercial & Institutional Banking (CCIB) ecosystems.Responsible to actively engage with the New to Bank clients during the first 3 months to activate and get the client transactin...

The Role ResponsibilitiesThis is an individual contributor role with responsibility to Acquire New to Bank Priority Qualified Clients via leads sourced from Professionals, Employee Banking, Business Banking and Corporate, Commercial & Institutional Banking (CCIB) ecosystems.Responsible to actively engage with the New to Bank clients during the first 3 months to activate and get the client transac...

Job purpose:The role holder will be responsible for answering calls in a professional and informative manner and CRM case logging as necessary. Provide timely and appropriate responses to clients and/or assign tickets to the right person or department.Key responsibilities:Handling customer queries, complaints, instructions received through call and email communication.Interact with clients, inter...

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. Job purpose: The role holder will be responsible for answering calls in a professional and informative manner and CRM case logging as neces...

Standard Chartered Kenya, whose official name is Standard Chartered Bank Kenya Limited, but is sometimes referred to as Stanchart Kenya, is a commercial bank in Kenya. The Role Responsibilities This is an individual contributor role with responsibility to Acquire New to Bank Priority Qualified Clients via leads sourced from Professionals, Employee Banking, Business Banking and Corporate, Commerci...

Role Responsibilities This is an individual contributor role with responsibility to Acquire New to Bank Priority Qualified Clients via leads sourced from Professionals, Employee Banking, Business and CCIB Banking ecosystems.Responsible to actively engage with the New to Bank clients during the first 3 months to activate and get the client transacting, set up and educate clients on alternate remot...

The Role ResponsibilitiesThis is an individual contributor role with responsibility to Acquire New to Bank Priority Qualified Clients via leads sourced from Professionals, Employee Banking, Business and CCIB Banking ecosystems.Responsible to actively engage with the New to Bank clients during the first 3 months to activate and get the client transacting, set up and educate clients on alternate re...

Exceptional service is the core of our business, and highly committed Customer Service Executives are critical to the delivery of our quality promise. A strong candidate should possessexcellent listening skills, the ability to understand a customer s problem quickly, and be able to identify and recommend appropriate solutions. The candidate should have a clear and pleasant speaking voice and be v...

ABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you wi...

Job SummaryTo provide specialist advise and support related to applications analysis or services, in order to meet client needs, through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Kenya. Please contact Reward for details.Job DescriptionCore Banking Support AnalystJob Summary / Purpose:The ro...

About the role The job holder will implement a process that will identify and?develop the capability?of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon?support?for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales ...

About the roleThe job holder will implement a process that will identify and?develop the capability?of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon?support?for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales &...