Mon May 06 2024 12:00:12 GMT+0000 (Coordinated Universal Time)

Contact centre service

Listings from corporatestaffing.co.ke, fuzu.com and 7 more

Contact Centre Nurse Maternity Cover

    Provision of counselling, support, and information to MSK Clients and employees on phone Monthly reports showing number of clients and staff counselled. Data entry to analyse communication with the clients. Participate in provision of services undertaken at the call centre ensuring proper coverage. Detailed Client information captured in the call Centre database. Monthly agent activity and output...

    Seen 2 days ago onfuzu.com
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    Contact Centre Nurse Job Marie Stopes Kenya - Corporate Staffing Services

      Nursing jobs in Kenya. We are seeking to hire a Contact Center Nurse for maternity cover, who will report to the Call Center Coordinator.The main purpose of this position is to contribute to the executions of MSK call Centre s overall digital strategy by continuously communicating and engaging with our clients and other stakeholders through various communication channels for information dissemina...

      Seen 4 days ago oncorporatestaffing.co.ke
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      Contact Centre Nurse Maternity Cover At Marie Stopes

        Key ResponsibilitiesProvision of counselling, support, and information to MSK Clients and employees on phoneMonthly reports showing number of clients and staff counselled.Data entry to analyse communication with the clients.Participate in provision of services undertaken at the call centre ensuring proper coverage.Detailed Client information captured in the call Centre database.Monthly agent acti...

        Seen 4 days ago onfindojobs.ke
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        Contact Centre Nurse Maternity Cover at Marie Stopes

          Marie Stopes International is an international non-governmental organisation providing contraception and safe abortion services in 37 countries around the world. Key Responsibilities Provision of counselling, support, and information to MSK Clients and employees on phone Monthly reports showing number of clients and staff counselled. Data entry to analyse communication with the clients. Participa...

          Seen 5 days ago onjobwebkenya.com
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          Attaché- Customer Service & Contact Centre Department

            Act as a single point of contact for phone calls and emails from users. The assistant listens, logs, and responds to customer inquiries, requests, and complaints.Recognize, document, and inform the supervisor regarding trends in external customer calls.Anticipate potential needs or problems of customers.Follow through on commitments made to customers.Make recommendations of alternate solutions if...

            Seen 15 days ago onfuzu.com
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            Realtime Analyst (Rta) At Calltronix Contact & Training Centre

              Real-time and/or intra-day management of resources to ensure an accurate number of resources are scheduled appropriately and are available to support a forecasted volume of inbound and outbound calls required to meet service levels.Monitor all contact and communication center sites, as well as adjust intra-day forecasts derived from business drivers to determine required staffing levels by projec...

              Seen 15 days ago onfindojobs.ke
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              Customer Service & Contact Centre Department - 3 Posts

                Duties & Responsibilities Act as a single point of contact for phone calls and emails from users. The assistant listens, logs, and responds to customer inquiries, requests, and complaints. Recognize, document, and inform the supervisor regarding trends in external customer calls. Anticipate potential needs or problems of customers. Follow through on commitments made to customers. Make recommendat...

                Seen 18 days ago onelevolt.co.ke
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                Realtime Analyst (Rta) At Calltronix Contact & Training Centre

                  Job DescriptionAs a Realtime Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance schedule adherence of Agents in real-time, ensuring optimum service levels are achieved to deliver consistent performance.Roles and ResponsibilitiesReal-time and/or intra-day management of resources to ensure an accurate number of resources are schedu...

                  Seen 16 days ago onfindojobs.ke
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                  Realtime Analyst (RTA) at Calltronix Contact & Training Centre

                    Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. Summary As a Realtime Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance sched...

                    Seen 16 days ago onjobwebkenya.com
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                    Customer Care Agent Job Securex - Corporate Staffing Services

                      About Securex HISTORY With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region. Securex has grown from strength to strength in the past forty four years to become the leading Security...

                      Seen 6 days ago oncorporatestaffing.co.ke
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                      Customer Service & Contact Centre Department - 3 Posts At Kenya Trade Network Agency (Kentrade)

                        Duties & ResponsibilitiesAct as a single point of contact for phone calls and emails from users. The assistant listens, logs, and responds to customer inquiries, requests, and complaints.Recognize, document, and inform the supervisor regarding trends in external customer calls.Anticipate potential needs or problems of customers.Follow through on commitments made to customers.Make recommendations ...

                        Seen 18 days ago onfindojobs.ke
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                        Customer Care Centre Agent-Portfolio Management & Invoicing At Schneider Electric

                          Duties & ResponsibilitiesPreferred & backup agents for Top Customers in East Africa.Be the single point of contact for all customersMonitoring of backorder reports, and working with Supply Chain to ensure customer CLO is achievedDrive uptake and adoption of digitization objectives with Internal & External customers.Support the sales manager, channel manager and sales team and customers on the onl...

                          Seen 9 days ago onfindojobs.ke
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                          Customer Service & Contact Centre Department 3 Posts at Kenya Trade Network Agency (KenTrade)

                            Kenya Trade Network Agency (KENTRADE) is a state Agency under treasury that is mandated to facilitate cross border trade, Establish, manage and implement the Kenya National Electronic Single Window System (KNESWS). The overall objective of the National Electronic Single Window System Project is to facilitate international trade by reducing delays and lowering costs associated with clearance of go...

                            Seen 19 days ago onjobwebkenya.com
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                            Customer Care Centre Agent-Portfolio Management & Invoicing at Schneider Electric

                              Schneider Electric is the global specialist in energy management and automation. With revenues of â 26.6 billion in FY2015, our 185,000 employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. Duties & Responsibilities Preferred & backup agents for Top Customers in East Africa. Be the single point ...

                              Seen 9 days ago onjobwebkenya.com
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                              Contact Centre Officer Job I&M Bank - Corporate Staffing Services

                                Customer service jobs. Contact Centre is the Bank s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice, Email and Social Media with an objective of ensuring all Queries, Requests and Complaints are handled in a timely manner and in line with the I&M Service Standards r...

                                Seen 25 days ago oncorporatestaffing.co.ke
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                                Call Centre Nursing Executive Medical Contact Centre

                                  PURPOSE: To provide general customer service in respect to medical business customers. PRIMARY RESPONSIBILITIES: Receive and respond to Medical emergency lines and ensure 24 hour coverage. Resolve customers communication through electronic and physical channels (Emails and walk in clients). Issuance of both in and outpatient approvals for admissible requests for insured members. Communication to ...

                                  Seen 27 days ago onelevolt.co.ke
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                                  Customer Care Agent

                                    Job Summary Are you a natural problem-solver with exceptional communication skills? Do you thrive in a fast-paced and customer-obsessed environment? We are seeking to recruit a Contact Centre Agent who will be responsible for offering topnotch support to our valued Customers with empathy and efficiency. The candidate should be customer-obsessed, proactive and solution-oriented. Duties and Respons...

                                    Seen 6 days ago onelevolt.co.ke
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                                    Contact Centre Officer At I&M Bank

                                      JOB PURPOSEContact Centre is the Bank's point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice, Email and Social Media with an objective of ensuring all Queries, Requests and Complaints are handled in a timely manner and in line with the I&M Service Standards resulting in ...

                                      Seen 26 days ago onfindojobs.ke
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                                      Contact Centre Officer at I&M Bank

                                        I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. JOB PURPOSE Contact Centre is the Bank s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice...

                                        Seen 26 days ago onjobwebkenya.com
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                                        Customer Care Agent at Securex

                                          With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region. Job Summary Are you a natural problem-solver with exceptional communication skills? Do you thrive in a fast-paced and custome...

                                          Seen 7 days ago onjobwebkenya.com
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                                          Irrigation Solutions Executive at Sheer Logic

                                            Sheer Logic Management Consultants (SLMC) was incorporated in 1997 as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public. Our Mission Improve the operational effectiveness of our client, by developing solutions that build the internal capacities and capabilities. ...

                                            Seen 1 day ago onmyjobmag.com
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                                            Call Centre Nursing Executive Medical Contact Centre At Cic Insurance

                                              PURPOSE:To provide general customer service in respect to medical business customers.PRIMARY RESPONSIBILITIES:Receive and respond to Medical emergency lines and ensure 24 hour coverage.Resolve customers' communication through electronic and physical channels (Emails and walk in clients).Issuance of both in and outpatient approvals for admissible requests for insured members.Communication to stake...

                                              Seen 29 days ago onfindojobs.ke
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                                              Team Lead - Customer Excellence Center At Kenya Airways

                                                Brief DescriptionThe overall purpose of this role is to lead a team of customer excellence centre agents to provide superior customer experience while handling inbound and outbound contacts. The incumbent will be the point of contact for all team members. Key objective isto drive revenue, develop team and ensure adherence to set quality standards and service level expectations for business impact...

                                                Seen 13 days ago onfindojobs.ke
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                                                Executive Banker Job Standard Bank - Corporate Staffing Services

                                                  Banking jobs. Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we in...

                                                  Seen 16 days ago oncorporatestaffing.co.ke
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