Mon May 06 2024 12:00:12 GMT+0000 (Coordinated Universal Time)

Contact centre management jobs

Listings from brightermonday.co.ke, jobsinkenya.co.ke and 8 more

Contact Centre Nurse Job Marie Stopes Kenya - Corporate Staffing Services

    Nursing jobs in Kenya. We are seeking to hire a Contact Center Nurse for maternity cover, who will report to the Call Center Coordinator.The main purpose of this position is to contribute to the executions of MSK call Centre s overall digital strategy by continuously communicating and engaging with our clients and other stakeholders through various communication channels for information dissemina...

    Seen 13 days ago oncorporatestaffing.co.ke
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    Contact Centre Nurse Maternity Cover

      Provision of counselling, support, and information to MSK Clients and employees on phone Monthly reports showing number of clients and staff counselled. Data entry to analyse communication with the clients. Participate in provision of services undertaken at the call centre ensuring proper coverage. Detailed Client information captured in the call Centre database. Monthly agent activity and output...

      Seen 11 days ago onfuzu.com
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      Contact Centre Nurse Maternity Cover at Marie Stopes

        Marie Stopes International is an international non-governmental organisation providing contraception and safe abortion services in 37 countries around the world. Key Responsibilities Provision of counselling, support, and information to MSK Clients and employees on phone Monthly reports showing number of clients and staff counselled. Data entry to analyse communication with the clients. Participa...

        Seen 14 days ago onjobwebkenya.com
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        Country Manager At Solidaridad Eastern & Central Africa Expertise Centre (Secaec)

          Position/ Job SummaryThe Country Manager, Kenya plays a key role in Solidaridad East & Central Africa's comprehensive and solutions-based approach to deployment through a high level of strategic leadership, innovation and effective advocacy. The Country Manager is ultimately accountable in the country for all aspects of Solidaridad's work, leading the consolidation and at the same time developmen...

          Seen 7 days ago onfindojobs.ke
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          Country Manager At Solidaridad Eastern & Central Africa Expertise Centre (Secaec)

            Position/ Job SummaryThe Country Manager, Kenya plays a key role in Solidaridad East & Central Africa's comprehensive and solutions-based approach to deployment through a high level of strategic leadership, innovation and effective advocacy. The Country Manager is ultimately accountable in the country for all aspects of Solidaridad's work, leading the consolidation and at the same time developmen...

            Seen 8 days ago onfindojobs.ke
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            Country Manager at Solidaridad Eastern & Central Africa Expertise Centre (SECAEC)

              As a frontrunner in the area of sustainable economic development, Solidaridad seeks to create prosperity for everyone that respects both the people and the planet. Position/ Job Summary The Country Manager, Kenya plays a key role in Solidaridad East & Central Africa s comprehensive and solutions-based approach to deployment through a high level of strategic leadership, innovation and effective ad...

              Seen 8 days ago onjobwebkenya.com
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              Procurement Officer At World Agroforestry Centre (Icraf)

                OverviewThe position is responsible for ensuring timely acquisition, supply/delivery, storage and disposal of goods and services, and logistics operations at optimum cost-effective levels and in an expeditious and efficient manner.Duties and responsibilitiesSupplier Selection:Defines detailed quantitative and qualitative information required for supplier screening and selection.Regularly review a...

                Seen 12 days ago onfindojobs.ke
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                Senior Officer - Telesales at MyCredit Limited

                  Job Description The Job Achieve and supersede set targets on Key Performance Indicators. Act as point of contact for all client inquiries and complaints on products and offer accurate and efficient solutions to ensure customer satisfaction. Build Product Knowledge and awareness to identify potential opportunities to up-sell and cross-sell. Continuously assess customer satisfaction and execute qua...

                  Seen 4 days ago onkazitoday.com
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                  Procurement Officer at World Agroforestry Centre (ICRAF)

                    The World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves. Overview The position is responsible for ensuring timely acquisition, supply/delivery, storage and disposal of goods and services, and logistics operations at ...

                    Seen 13 days ago onjobwebkenya.com
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                    Senior Officer - Telesales At Mycredit Limited

                      The JobAchieve and supersede set targets on Key Performance Indicators.Act as point of contact for all client inquiries and complaints on products and offer accurate and efficient solutions to ensure customer satisfaction.Build Product Knowledge and awareness to identify potential opportunities to up-sell and cross-sell.Continuously assess customer satisfaction and execute quality improvement act...

                      Seen 5 days ago onfindojobs.ke
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                      Country Manager

                        Key Result AreasManagement of the Country Office and Country TeamsManagement of the country office in close collaboration with the regional operations team.Management country teams.Fundraising and Proposal DevelopmentIdentify opportunities for fundraising in partnership with the fundraising teams in the Solidaridad Eastern and Central Africa Expertise Centre, REC Europe and develop tangible propo...

                        Seen 8 days ago onfuzu.com
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                        Customer Care Centre Agent-Portfolio Management & Invoicing At Schneider Electric

                          Duties & ResponsibilitiesPreferred & backup agents for Top Customers in East Africa.Be the single point of contact for all customersMonitoring of backorder reports, and working with Supply Chain to ensure customer CLO is achievedDrive uptake and adoption of digitization objectives with Internal & External customers.Support the sales manager, channel manager and sales team and customers on the onl...

                          Seen 18 days ago onfindojobs.ke
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                          Realtime Analyst (Rta) At Calltronix Contact & Training Centre

                            Real-time and/or intra-day management of resources to ensure an accurate number of resources are scheduled appropriately and are available to support a forecasted volume of inbound and outbound calls required to meet service levels.Monitor all contact and communication center sites, as well as adjust intra-day forecasts derived from business drivers to determine required staffing levels by projec...

                            Seen 24 days ago onfindojobs.ke
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                            Customer Care Centre Agent-Portfolio Management & Invoicing at Schneider Electric

                              Schneider Electric is the global specialist in energy management and automation. With revenues of â 26.6 billion in FY2015, our 185,000 employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. Duties & Responsibilities Preferred & backup agents for Top Customers in East Africa. Be the single point ...

                              Seen 18 days ago onjobwebkenya.com
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                              Realtime Analyst (Rta) At Calltronix Contact & Training Centre

                                Job DescriptionAs a Realtime Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance schedule adherence of Agents in real-time, ensuring optimum service levels are achieved to deliver consistent performance.Roles and ResponsibilitiesReal-time and/or intra-day management of resources to ensure an accurate number of resources are schedu...

                                Seen 25 days ago onfindojobs.ke
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                                Realtime Analyst (RTA) at Calltronix Contact & Training Centre

                                  Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. Summary As a Realtime Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance sched...

                                  Seen 25 days ago onjobwebkenya.com
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                                  Research Analyst Digital Fisheries at International Livestock Research Institute (ILRI)

                                    The International Livestock Research Institute (ILRI) works to improve food security and reduce poverty in developing countries through research for better and more sustainable use of livestock. ILRI is a CGIAR research centre part of a global research partnership for a food-secure future. Key Responsibilities Support research operations, data collection, validation, and reporting on project site...

                                    Seen 7 days ago onjobwebkenya.com
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                                    Contact Centre Officer Job I&M Bank - Corporate Staffing Services

                                      Customer service jobs. Contact Centre is the Bank s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice, Email and Social Media with an objective of ensuring all Queries, Requests and Complaints are handled in a timely manner and in line with the I&M Service Standards r...

                                      Seen 30+ days ago oncorporatestaffing.co.ke
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                                      Trade Development Representative at Poa Internet

                                        We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced. At poa! we believe everyone deserves access t...

                                        Seen 7 days ago onjobwebkenya.com
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                                        Community Contact Centre Operators At International Committee Of The Red Cross (Icrc)

                                          About the JobThe Community Contact Centre (CCC) Operator contributes to the implementation of the ICRC beneficiary feedback system by receiving calls from beneficiaries seeking information on specific projects or general ICRC operations. S/he ensures information is recorded, follow up is made and that beneficiaries are provided with appropriate and timely feedback.This is a national/resident posi...

                                          Seen 29 days ago onfindojobs.ke
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                                          Programme Manager Worldfish at International Livestock Research Institute (ILRI)

                                            The International Livestock Research Institute (ILRI) works to improve food security and reduce poverty in developing countries through research for better and more sustainable use of livestock. ILRI is a CGIAR research centre part of a global research partnership for a food-secure future. About the Project Animals, plants and microorganisms harvested and grown in water play a significant role in...

                                            Seen 11 days ago onjobwebkenya.com
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                                            Permalink to Medical Doctor MSF Switzerland

                                              Medecins Sans Frontieres Switzerland Kenya Mission MSF Switzerland (MSFCH) is a humanitarian medical organization providing emergency medical aid to populations in need based in Dagahaley and Mombasa County. Job Title: Medical Doctor Work Location: Dagahaley Refugee Camp, Garissa County Duration: Fixed term Start Date: As soon as possible The position is open to Kenyan nationals only. The selecte...

                                              Seen 4 days ago onjobsinkenya.co.ke
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                                              Community Contact Centre Operators at International Committee of the Red Cross (ICRC)

                                                Established in 1863, the ICRC operates worldwide, helping people affected by conflict and armed violence and promoting the laws that protect victims of war. An independent and neutral organization, its mandate stems essentially from the Geneva Conventions of 1949. We are based in Geneva, Switzerland, and employ some 14,500 people in more than 80 countries About the Job The Community Contact Centr...

                                                Seen 30 days ago onjobwebkenya.com
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                                                Investment Advisor - I&M Capital Ltd - Wealth Management Services At I&M Bank

                                                  PURPOSE:The Job holder will assist the Assistant General Manager (AGM) - Investment Advisor Wealth Management to enhance business growth, drive initiatives that increase client value and income for the unit.KEY RESPONSIBILITIES:Origination of advisory transactions.Assist in the evaluation and processing of new investments for clients.Liaising with the AGM Investment Advisor Wealth Management and ...

                                                  Seen 21 days ago onfindojobs.ke
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