contact centre consultant jobs

PURPOSE: To provide general customer service in respect to medical business customers. PRIMARY RESPONSIBILITIES: Receive and respond to Medical emergency lines and ensure 24 hour coverage. Resolve customers communication through electronic and physical channels (Emails and walk in clients). Issuance of both in and outpatient approvals for admissible requests for insured members. Communication to ...

Customer Service Jobs In Kenya. Contact Centre Officer, Kimisitu SACCO . Kimisitu SACCO is seeking to recruit a dynamic, self-driven, and result-oriented individual to join our team in our fast paced, modern work environment, to fill in the position of Contact Centre Officer. Position Summary You will be responsible for providing and promoting a professional, high quality frontline customer focus...

The International Trade Centre (ITC) is the only development agency that is fully dedicated to supporting the internationalization of small and medium-sized enterprises (SMEs). DESCRIPTION OF DUTIES/RESPONSIBILITIES The Consultant will work under the overall supervision of the ITC Chief of the Women, Youth and Vulnerable Communities Section (WYVC). He/she will closely be supported by REMI Nationa...

The World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves. Overview The Center for International Forestry Research (CIFOR) and World Agroforestry (ICRAF) envision a more equitable world where trees in all landscapes, f...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Purpose: The purpose of this role is to provide 24/7 Banking support to our customers on Voice, Email and Social Media with an objective of ensuring all Queries, Requests and Complaints are handled in a timely manner and ...

The World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves. Overview The Project Officer for the Global Landscapes Forum (GLF) to be based in Nairobi, Africa, will be responsible for supporting the Regional Coordinator ...

Overall Purpose of the JobTo ensure the provision of high-quality customer service with respect to medical and non-medical business customers.Key ResponsibilitiesHandling customers' queries, complaints, and instructions received through all communication channels e.g. Calls, Emails etc, within a 24-hour coverage.Drive progress towards the goal to reduce operational costs and increase the total nu...

AAR Insurance is a licensed financial services provider in Kenya and a member of the Association of Kenya Insurers (AKI) with presence across the country through its intensive branch and broker network. Overall Purpose of the Job To ensure the provision of high-quality customer service with respect to medical and non-medical business customers. Key Responsibilities Handling customers queries, com...

The IELTS Test Centre Administrator is responsible for managing the IELTS examinations within the designated region. The Administrator will be responsible for compliance with the established guidelines of test operation and management as prescribed by the IELTS test partners in their manuals. Key Responsibilities. Customer Service Ensure all test candidates receive exemplary customer experience a...

Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. Job Description As a Realtime Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendan...