Contact centre consultant jobs

Real-time and/or intra-day management of resources to ensure an accurate number of resources are scheduled appropriately and are available to support a forecasted volume of inbound and outbound calls required to meet service levels.Monitor all contact and communication center sites, as well as adjust intra-day forecasts derived from business drivers to determine required staffing levels by projec...

Background The Global Biotech Potato Partnership (GBPP) project is using genetic engineering of three late blight resistant genes, referred to 3 R-gene stack to provides durable resistance to the disease for existing popular varieties. The 3 R-gene late blight resistant (LBR) potato is intended to directly increase crop yields and cut reliance on fungicides by up to 90%, greatly reducing human an...

Job DescriptionAs a Realtime Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance schedule adherence of Agents in real-time, ensuring optimum service levels are achieved to deliver consistent performance.Roles and ResponsibilitiesReal-time and/or intra-day management of resources to ensure an accurate number of resources are schedu...

JOB TITLE: ICT CONSULTANT JOB LOCATION: NAIROBI PURPOSE We are seeking a talented and experienced ICT Consultant to join our team. The ideal candidate will have a deep understanding of information and communication technology, strong problem-solving skills, and a passion for delivering exceptional service to clients. As an ICT Consultant, you will play a key role in helping our clients leverage t...

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.Since , we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through offices on six continents, Infobip's platform is used by almost % of the population, making it...

Position purposeThe Senior Consultant will take on a variety of roles that focus primarily within the following core areas: business development, client/project leadership, offering development, and team leadershipHe/she will engage with the whole healthcare ecosystem in West and East Africa (Pharmaceuticals and medical devices local affiliates, healthcare providers, public health organizations, ...

TUME Middle Africa Consulting is a business advisory service offering support to Companies and business professionals who want to build their brands and markets in Africa. TUME works with selected independent professional partners to merge global expertise with local knowledge and deliver outstanding, actionable solutions. Engaging TUME will strengthen your professional capability significantly a...

International NGO Consultant for M365Grow About M365Connect: M365Connect is proud to announce the initiation of our charitable wing, M365Grow, aimed at leveraging technology to foster growth and development in underserved communities. As part of our commitment to giving back, we're seeking an experienced International NGO Consultant to guide us through the process of starting our charity. This ro...

IQVIA, formerly Quintiles and IMS Health, Inc.,is an American multinational company serving the combined industries of health information technology and clinical research. Position purpose The Senior Consultant will take on a variety of roles that focus primarily within the following core areas: business development, client/project leadership, offering development, and team leadership He/she will...

GRC Implementation Consultant Job Title and Overview Are you ready to embark on a journey where your expertise meets innovation in the dynamic world of Governance, Risk, and Compliance (GRC)? Join us at Revival, Diligent's exclusive partner, as we redefine the standards of excellence across Africa. This isn't just a job; it's an opportunity to drive unparalleled client satisfaction and shape the ...

Scope of Work:The consultant will be responsible for the following tasks:Reviewing provided materials including project reports, impact data, financial statements, and other relevant documents.Conducting interviews with key stakeholders, including program managers, beneficiaries, and staff, to gather additional insights and stories.Developing clear and concise narratives that highlight the organi...

Senior HR Consultant at Dynamic People Consulting (DPC)

The International Rescue Committee is a global humanitarian aid, relief and development nongovernmental organization. Scope of work Advocacy Strategy: Lead advocacy strategy and messaging development and implementation for Central Africa regional and country-level policy goals, developing regional advocacy messaging and supporting the influence efforts of Country Offices through field visits and/...

Obwombe Enterprises is currently sourcing for a qualified gender consultant as indicated below.

Support on a variety of projects related to farmer behavior, agribusiness finance, agriculture risk management and insurance within the Behavioral Optimization and Private Sector Support team of The Alliance Bioversity International CIAT. Specific Responsibilities, Outputs, and TimelinesThe consultant will be called upon to: -Lead engagement with Innovation Packages and Scaling Readiness (IPSR) a...

ACTSERV is an actuarial consulting firm with over two decades of business visibility. Having grown in scale and market share, we strive to improve on our service offering by embarking on adaptive technology that delivers cutting edge solutions. This allows us to walk with client teams in delivering on their value propositions. Job Purpose: We are seeking to recruit an Actuarial Consultant with at...

We are seeking a consultant to conduct both desk research and relationship-building outreach, including potential in-person meetings alongside Namati staff or attendance of relevant events, focused on grant funding available from foreign embassies in Sierra Leone, Kenya and Mozambique.The consultant will:Using online resources, develop a comprehensive list of the foreign embassies and development...

Namati is dedicated to placing the power of law in the hands of people. For billions of people around the world, the law is broken. It s an abstraction or worse, a threat but not something we can use to exercise our basic rights Summary We are seeking a consultant to conduct both desk research and relationship-building outreach, including potential in-person meetings alongside Namati staff or att...