Contact centre consultant jobs

The Terwilliger Centre, for the past five years, has been implementing interventions on housing construction labour, housing construction materials, housing behavior change and housing finance. These interventions have been geared towards catalyzing the housing market system in Kenya to address the 250,000-unit stock annual deficit yet the market can only produce about 50, 000 units per year.2. B...

Purpose of the outcome assessmentThe Terwilliger Centre seeks to conduct an outcome assessment for interventions on alternative certification and accreditation schemes and linkages of construction laborers to construction markets. To understand.The job path of certified artisans (fundis) benefiting from the Housing Construction Labour Programme and those not benefiting.Factors influencing fundis ...

Habitat for Humanity International, generally referred to as Habitat for Humanity or simply Habitat, is an international, non-governmental, and nonprofit organization, which was founded in 1976. Purpose of the outcome assessment The Terwilliger Centre seeks to conduct an outcome assessment for interventions on alternative certification and accreditation schemes and linkages of construction labore...

Sheer Logic Management Consultants (SLMC) was incorporated in 1997 as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public Main purpose of the job An outbound contact center role whose aim is to onboard and/or cross sell to new and existing customers by contacting t...

Objective Through the International Potato Centre (CIP) the consultancy will support the Project Coordinating Unit in the drafting, reviewing, editing and translating of ONE CGIAR Project Management Communication Materials. The Consultant will report to the Global Head, Project Coordination Unit. Duties and Responsibilities of the Consultant will include: Designing communications materials such a...

The International Potato Center, known by its Spanish acronym CIP, was founded in 1971 as a root and tuber research-for-development institution delivering sustainable solutions to the pressing world problems of hunger, poverty, and the degradation of natural resources. Objective Through the International Potato Centre (CIP) the consultancy will support the Project Coordinating Unit in the draftin...

The World Health Organization is a specialized agency of the United Nations that is concerned with international public health. It was established on 7 April 1948, headquartered in Geneva, Switzerland. Purpose of consultancy The purpose of the roster is to provide short-term support during acute events for up to three months which may be extended up to six months to one year depending on operatio...

This post reports to the Contact Centre Coordinator. The purpose of the post is to provide overall coordination of the interface between Marie Stopes Kenya and her clients and stakeholders through various communication channels for information dissemination, providing professional counselling services, feedback and directing business through client bookings across all channels.Qualifications Dipl...

Customer service jobs. Contact Centre is the Bank s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice, Email and Social Media with an objective of ensuring all Queries, Requests and Complaints are handled in a timely manner and in line with the I&M Service Standards r...

Overall Purpose of the Job To ensure the provision of high-quality customer service with respect to medical and non-medical business customers. Key Responsibilities Handling customers queries, complaints, and instructions received through all communication channels e.g. Calls, Emails etc, within a 24-hour coverage. Drive progress towards the goal to reduce operational costs and increase the total...

The Centre for Human Rights and Policy Studies (CHRIPS) is an independent think tank,research and policy development centre. CHRIPS invests in the generation and dissemination of0 knowledge that facilitates the development of innovative and effective policy solutions to the pertinent security challenges in Africa. Purpose and Objectives of the Baseline The purpose of this baseline is to provide s...

Sentinel Africa Consulting Limited is a Risk Management Consultancy headquartered in Nairobi, Kenya. Our vision is to be the advisor of choice and we aim to achieve this by obsessively going about making our clients and partners win. Role This is a full-time on-site role for a Consultant at our Nairobi Office, Kenya. We are seeking a highly skilled and motivated Consultant with strong project man...

Purpose and Objectives of the BaselineThe purpose of this baseline is to provide status on all project indicators at the outset, against which targets will be set and subsequent progress and changes will be measured. It is intended to provide a basis for progress on indicators at the inception which will be measured and tracked over the project period and at the end. The baseline report will, the...

The World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves. Duties and responsibilities CIFOR seeks expressions of interest from qualified consultancy candidates in the following specializations: Environmental Economics...

Key Responsibilities Work with the leadership team to develop and implement strategic plans for the centre. Monitor and analyze key performance indicators (KPIs) and all operational performance reports to identify opportunities for improvement. Build and develop workforce management processes, and collaboration to deliver desired workforce results and align workforce capacity and capability with ...

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya incorporated with effect from January 1, 2016 and all KCB s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. Key Responsibilities Work with the leadership tea...

Role DescriptionThis is a full-time on-site role for a Consultant at our Nairobi Office, Kenya. We are seeking a highly skilled and motivated Consultant with strong project management capabilities to join our team. The ideal candidate will possess excellent communication skills, analytical thinking, and a proven track record of successfully managing projects from initiation to completion. As a Co...

The RoleWe seek to recruit a Principal Consultant in our Talent Advisory business responsible for building relationships with new and existing clients, converting these relationships for Cedar, leading the execution of Talent Advisory engagements and positioning the brand as the "go-to" firm for talent and change solutions.Job SummaryBusiness DevelopmentCultivating, managing and strengthening cli...

We are an advisory and training firm that partners with organisation s to deliver tailored and bespoke solutions that address the people side of strategic and operational change. Our goal is to be East Africa s leading people and change solution provider with global reach The Role We seek to recruit a Principal Consultant in our Talent Advisory business responsible for building relationships with...

At Dynamic People Consulting (DPC), we offer a proactive response to the constantly evolving human resource market. Because your organization is unique, we take the time to learn your business, listen to your needs and then offer a strategic approach that is tailor made to suit your needs. Summary We are currently in search of a Senior HR consultant with 5-10 years experience. This experience may...

We are currently in search of a Senior HR consultant with 5-10 years' experience. This experience may have been gained working for another HR consultancies or as an HR professional working within a business. To help ensure you lead the client to a successful outcome you will have experience in some or all the following areas: Responsibilities Source for recruitment and human resource consulting p...

The Dermatologist Consultant will diagnose and treat a wide range of skin conditions, perform dermatological procedures, and offer personalized skincare recommendations to patients. The ideal candidate will have extensive clinical experience, strong diagnostic skills, and a commitment to delivering high-quality patient care.Key Responsibilities:Conduct consultations with patients to assess their ...

Deloitte Consulting is a leading provider of innovative development solutions to U.S. and international donors, foundations, governments, and Fortune 500 companies. Main purpose of the job The holder of this position will ensure that the client and Firm s expectations are met by delivering high quality services and maintaining high utilization levels. What you will do Deliver client services acco...

Source for recruitment and human resource consulting projects. Meet with clients to understand their recruitment needs; Supervise the recruitment process from creation of the adverts to drafting and presenting a recruitment report. Liaising with clients on selection of candidates to be interviewed and ensuring second interviews with the client are scheduled and subsequently conducted. Scheduling ...