contact centre consultant jobs

Job DescriptionAs a Realtime Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance schedule adherence of Agents in real-time, ensuring optimum service levels are achieved to deliver consistent performance.Roles and ResponsibilitiesReal-time and/or intra-day management of resources to ensure an accurate number of resources are schedu...

JOB PURPOSEContact Centre is the Bank's point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice, Email and Social Media with an objective of ensuring all Queries, Requests and Complaints are handled in a timely manner and in line with the I&M Service Standards resulting in ...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. JOB PURPOSE Contact Centre is the Bank s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice...

Assistant Manager, Customer Experience Contact Center at ICEA Lion Group

The Centre for Human Rights and Policy Studies (CHRIPS) is an independent think tank,research and policy development centre. CHRIPS invests in the generation and dissemination of0 knowledge that facilitates the development of innovative and effective policy solutions to the pertinent security challenges in Africa. Purpose and Objectives of the Baseline The purpose of this baseline is to provide s...

Duties and responsibilitiesPurpose of AssignmentThe purpose of the assignment is to document key project achievements and resulting impacts particularly, gender-responsive, context-appropriate sustainable water, tree and wood fuel management interventions contributing to climate resilience, livelihood improvement and land restoration in Makueni County for wider scaling. Further, highlight efforts...

The International Centre for Reproductive Health (ICRH) was founded in 1994 as an answer to the International Conference on Population and Development (ICPD, Cairo, 1994). ICRH Kenya is an independent organization established in the year 2000. Scope of Work The graphics designer will be responsible for the following immediate tasks: Designing the layout and visual elements of the annual newslette...

We are searching for professional Contact Center-Reliever to work closely with other team members in providing outstanding service to our customers and patients through our contact centre. The successful candidates must be able to effectively respond to customer inquiries and provide information through various communication channels, while keeping customer satisfaction at the core of every decis...

Provision of counselling, support, and information to MSK Clients and employees on phone Monthly reports showing number of clients and staff counselled. Data entry to analyse communication with the clients. Participate in provision of services undertaken at the call centre ensuring proper coverage. Detailed Client information captured in the call Centre database. Monthly agent activity and output...

Purpose and Objectives of the BaselineThe purpose of this baseline is to provide status on all project indicators at the outset, against which targets will be set and subsequent progress and changes will be measured. It is intended to provide a basis for progress on indicators at the inception which will be measured and tracked over the project period and at the end. The baseline report will, the...

Scope of WorkThe graphics designer will be responsible for the following immediate tasks:Designing the layout and visual elements of the annual newsletter, including the cover, and infographics.Designing the layout and visual elements of technical briefs, including the cover, and infographics.Collaborating with the communications team to create visually appealing and informative graphics for the ...