Contact centre agents

Recruit candidates with Ease. 100% recruitment control with Employer Dashboard.We have the largest Job seeker visits by alexa rankings. Resubmit your Resume Today. Human Capital Synergies (HCS)...

Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit Call Center Agents, who will be a key point of contact between the company and...

Human capital synergies (HCS) Africa is a Nairobi (Kenya) based, human resources professional services provider. Its two directors, Ms. Veronica anam and Ms njoki mwihia jointly hold over 40 years...

Job Purpose: The Role holder will be responsible for assessing the quality of service delivery across all customer contact points within contact centre as well as support the team leaders and...

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya,...

Villa Rosa Kempinski is a five star luxury hotel situated on chiromo road, the hotel is just a 5-minute drive to the city centre, and 20 km from jomo Kenyatta international airport.The hotel boasts...

Job description service experience & solutions team lead job, current customer service jobs in Kenya, job purpose reporting to the head of service quality, the role will be directly responsible for...

Sheer logic management consultants (SLMC) was incorporated in 1997 as a limited liability company whose overall aim is to provide human resource consultancy and training services to a diverse set...

Nft is a HR management agency whose solutions include; executive search recruitment and manpower outsourcing solutions, payroll and benefits management, call centre and contact centre solutions,...

BBOXX designs, manufactures, distributes and finances innovative plug & play solar systems to improve access to energy across Africa and the developing world. More than 70,000 BBOXX products have...

Our client is a new entrant into the Kenyan market offering an online lending platform. They seek to hire a Quality Analyst Specialist. S/He will be responsible for ensuring the accuracy of...

Recruit candidates with Ease. 100% recruitment control with Employer Dashboard.We have the largest Job seeker visits by alexa rankings. Resubmit your Resume Today. Human Capital Synergies (HCS)...

Villa Rosa Kempinski is a five star luxury hotel situated on chiromo road, the hotel is just a 5-minute drive to the city centre, and 20 km from jomo Kenyatta international airport.The hotel boasts...

Position overview the team leader at the global contact centre is responsible for leading the reservations specialists and to provide exceptional customer service through all channels to include...

Must be able to find new partnership opportunities and develop themProspect and develop new business opportunitiesMake professional presentations to new business partnersQualificationsMust be over...

Coordinating with existing customers and maintaining relationship with them.Drive portfolio growth through new customer acquisition.Offering quality Customer service and Customer engagementA...

Telesales Agents (3 Months Training Paid Job)

Provide technical assistance to the RCC coordinator, regional programme team lead, national coordinators, and the implementing partners who operate at the regional levelsupport the technical...

Ensure all work queues are acted upon.Contact defaulting customers by calling and visiting them with an aim of negotiating settlement of the arrearsEnsure allocated accounts are monitored on a...

To manage work queues to ensure all delinquent queues are actioned.All call information to be captured accurately.Make contact with defaulting customers by calling them with an aim of negotiating a...

Ensure policies and procedures for Social media are in place and followed.Conduct thorough research on Social media before usage of any in social media platforms on behave of the company.Organize...

Work in pairs with loans officers and collections officers.Support and maintain an excellent work environment to achieve demanding targets.Deliver first rate customer service.Build excellent...

Key responsibilities:develop and implement agent banking strategy, policies and procedures. Design and Co ordinate the development, rollout and management of agent banking business.Initiate and...

KPIs:squad hiring and training (30% of variable)the lead will have to build the on-ground squad team from scratch.Constant training of the squad to achieve maximum performance...