Contact center applications

PURPOSE: To provide general customer service in respect to medical business customers. PRIMARY RESPONSIBILITIES: Receive and respond to Medical emergency lines and ensure 24 hour coverage. Resolve customers communication through electronic and physical channels (Emails and walk in clients). Issuance of both in and outpatient approvals for admissible requests for insured members. Communication to ...

PURPOSE:To provide general customer service in respect to medical business customers.PRIMARY RESPONSIBILITIES:Receive and respond to Medical emergency lines and ensure 24 hour coverage.Resolve customers' communication through electronic and physical channels (Emails and walk in clients).Issuance of both in and outpatient approvals for admissible requests for insured members.Communication to stake...

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and MalawiPURPOSE: To provide general customer service in respect to medical business customers. PRIMARY RESPONSIBILITIES: Receive and respond to Medical emergency lines and ensure 24 hour coverage. Resolve customers communication through electron...

Position DescriptionThe IT Assistant will play a crucial role within the Kenya Primary Literacy Programme (KPLP) team, offering essential IT support services both at the headquarters and regional offices. This position involves assisting in the setup, operation, and maintenance of IT infrastructure, providing support for office IT systems, and contributing to troubleshooting efforts related to IT...

Education Development Center (EDC) is a global nonprofit that advances lasting solutions to improve education, promote health, and expand economic opportunity. Since 1958, we have been a leader in designing, implementing, and evaluating powerful and innovative programs in more than 80 countries around the world. Summary The IT Assistant will play a crucial role within the Kenya Primary Literacy P...

Job Description Position Description The IT Assistant will play a crucial role within the Kenya Primary Literacy Programme (KPLP) team, offering essential IT support services both at the headquarters and regional offices. This position involves assisting in the setup, operation, and maintenance of IT infrastructure, providing support for office IT systems, and contributing to troubleshooting effo...

Education Development Center (EDC) is a global nonprofit that advances lasting solutions to improve education, promote health, and expand economic opportunity, with a focus on vulnerable and under-served populations. Since 1958, we have been a leader in designing, implementing, and evaluating powerful and innovative programs in more than 80 countries around the world. EDC promotes equity and acce...

JOB SUMMARY: NORC is seeking an experienced MERLA Specialist (Monitoring, Evaluation, Research, Learning, and Adapting) in Nairobi, KenyaThe Kenya Primary Literacy Project (KPLP) is a five-year activity that will assist the Kenyan Ministry of Education (MOE) in delivering reading interventions at scale as well as piloting and expanding new innovations to address the language and literacy needs of...

Job Description Project Description The Kenya Primary Literacy Programme (KPLP) is a five-year initiative that supports the Kenyan Ministry of Education to deliver interventions at scale as well as pilot and expand innovations that address the language and literacy needs of primary grade learners while building more inclusive, accountable, and resilient education institutions and systems. KPLP ha...

Company DescriptionEDUCATION DEVELOPMENT CENTER (EDC) Education Development Center (EDC) is a global nonprofit that advances lasting solutions to improve education, promote health, and expand economic opportunity, with a focus on vulnerable and under-served populations. Since 1958, we have been a leader in designing, implementing, and evaluating powerful and innovative programs in more than 80 co...

YOUR MISSION Impact Quality Coordinator contributes to the success of the organization as a whole through Profitability (Managing Costs) and CX (Customer Satisfaction) control. Processes Optimization: ensuring the effective execution and enhancement of the cost affecting processes. KPIs: CPO (Cost per Order), Compensation CPO, CR, Process Adherence, CRC (Contact Resolution Center Adherence), Agen...

If you're here, it's because you're looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. Not your usual app. We are the fastest-growing multi-category app connecti...

The African Population and Health Research Center (APHRC) is an African-led and Africa- based international research institution committed to conducting high-quality and policy- relevant multidisciplinary research. Our goal is to generate evidence for meaningful action, engage with policymakers in the region to disseminate our research findings, influence policy decisions, and improve the quality...

Under the general supervision of the Head of Operations, East and Southern Africa (ESA), the direct supervision of the Project Officer, and in close coordination with the United States Refugee Admissions Program (USRAP) Coordination structures, the Senior Project Assistant (Finance) will assist the Project Officer in all aspects of financial and budget management for Resettlement and Movement Man...

Exceptional service is the core of our business, and highly committed Customer ServiceExecutives are critical to the delivery of our quality promise. A strong candidate should possess excellent listening skills, the ability to understand a customer's problem quickly, and be able toidentify and recommend appropriate solutions. The candidate should have a clear and pleasant speaking voice and be ve...

Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. Summary Exceptional service is the core of our business, and highly committed Customer Service Executives are critical to the delivery of our qual...

Summary of the Position:The Clinical Project Manager (PM) serves an important role within the company and is a person who leads the delivery of our studies. The PM serves as the primary liaison between FHI Clinical's study teams and the customer and serves as that accountable point for delivery and quality of projects, whilst maintaining financial control. As a project leader you will manage cros...

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. About the role: Sun King Store Executive will ensure that the overall performance targets of the Sun King Stores in the area are met, both in terms of quality and quantity. What you would be expected to do Stock Management: Receive, st...

Exceptional service is the core of our business, and highly committed Customer Service Executives are critical to the delivery of our quality promise. A strong candidate should possessexcellent listening skills, the ability to understand a customer s problem quickly, and be able to identify and recommend appropriate solutions. The candidate should have a clear and pleasant speaking voice and be v...

Description Location: Nairobi, Kenya or Lagos, NigeriaValid unrestricted work authorization in the country in which you will be based (Kenya or Nigeria) is required at the time of application for this position. No other role will put you as close to the center of Africa's future of work startup ecosystem. About Mercy CorpsMercy Corps is a global humanitarian organization working in over 40 countr...

Position DescriptionThe Administrative Assistant will be responsible for a variety of administrative and clerical tasks to support project operations. Key duties include but are not limited to composing and preparing correspondence, handling mail and parcel deliveries, scheduling and coordinating appointments, and maintaining organized filing systems. They will also support project logistics, mai...

LUTHERAN WORLD FEDERATION JOB DESCRIPTION - Senior Program Officer _Quality ServicesOrganizationLWF Kenya Somalia ProgramPosition HeldSenior Program Officer _Quality ServicesDuty StationNairobiReports toProgram ManagerDurationAnnual Fixed-Term Organizational BackgroundThe Department of World Service (WS) of the Lutheran World Federation (LWF) is the humanitarian and development arm of the Luthera...

Education Development Center (EDC) is a global nonprofit that advances lasting solutions to improve education, promote health, and expand economic opportunity. Since 1958, we have been a leader in designing, implementing, and evaluating powerful and innovative programs in more than 80 countries around the world Summary The Administrative Assistant will be responsible for a variety of administrati...

Objectives Of The Programme Country Management Support Units (CSU) have been established in the organizational structure to provide support for Managers and staff to fully assume their responsibilities in the GSM environment and to ensure compliance with organizational policies, procedures, rules and regulations on all administrative and financial matters and transactions in the context of an Ent...