contact agent

Position Summary: As a front office agent, you will be the first point of contact for guests arriving at the hotel. You will assist guests with check-in and check-out procedures, answer inquiries, and provide information about hotel services and amenities. Key Responsibilities: Greet guests upon arrival and assist with check-in procedures. Answer phone calls and respond to inquiries. Handle guest...

Responsibilities i. Keep track of assigned accounts ii. Plan course of action to recover owed money iii. Locate and contact debtors to inquire of their outstanding payments iv. Negotiate payoff deadlines and payment plans v. Handle customers' questions or complaints vi. Identify gaps in the system and recommend solutions vii. Build trust with debtors when possible to avoid future issues viii. Upd...

PRIMARY PURPOSE To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations. To secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel. Have an excellent knowledge and good geographical understa...

Brief DescriptionJob Purpose: - Reporting to the Commercial Manager, Kenya, the ideal candidate will be responsible for: Management of Corporate and Trade Accounts and deliver incremental revenue from the Corporate and Business travel market in order to achieve budgeted revenue target.Detailed DescriptionManage and grow existing Corporate and Trade accounts.Prospect for new corporate contracted b...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Job Purpose: Reporting to the Commercial Manager, Kenya, the ideal candidate will be responsible for: Management of Corporate and Trade Acc...

PRIMARY PURPOSETo generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations.To secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel. Have an excellent knowledge and good geographical understand...

We are dedicated to authentic, genuine service and delivering the warmest hospitality with passion. We are humble, generous and empathetic towards everyone within our collective, whether we are welcoming and hosting guests, working alongside colleagues or collaborating with partners, communities or governments. PRIMARY PURPOSE To generate and grow sales whilst maintaining required GP%, great agen...

YOUR MISSION Impact Quality Coordinator contributes to the success of the organization as a whole through Profitability (Managing Costs) and CX (Customer Satisfaction) control. Processes Optimization: ensuring the effective execution and enhancement of the cost affecting processes. KPIs: CPO (Cost per Order), Compensation CPO, CR, Process Adherence, CRC (Contact Resolution Center Adherence), Agen...

Mission Statement for the Role:Recruit and develop a highly efficient commission-only sales agents team to meet the business objectives of the organisation.Overall Responsibility:Recruit, engage, activate and generate revenue from commission-only sales agents. Leverage business by activating and improving commission-only agent productivity.Financial:Responsible for hitting a target of 673 new ins...

We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced Mission Statement for the Role: Recruit and de...

If you're here, it's because you're looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. Not your usual app. We are the fastest-growing multi-category app connecti...

Job briefWe are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.ResponsibilitiesPerform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of...

ROLE SUMMARYThe Business Integrity Officer - Plantations is responsible for embedding compliance with Lipton's Code of Business Principles (the Code) and Code Policies and developing local due diligence procedures and other business controls with a view to embedding a compliance culture and achieving operational excellence in enforcing the Code between Lipton employees and relevant third parties ...

ROLE SUMMARY The Business Integrity Officer - Plantations is responsible for embedding compliance with Lipton s Code of Business Principles (the Code) and Code Policies and developing local due diligence procedures and other business controls with a view to embedding a compliance culture and achieving operational excellence in enforcing the Code between Lipton employees and relevant third parties...

Job Description ROLE SUMMARY The Business Integrity Officer - Plantations is responsible for embedding compliance with Lipton s Code of Business Principles (the Code) and Code Policies and developing local due diligence procedures and other business controls with a view to embedding a compliance culture and achieving operational excellence in enforcing the Code between Lipton employees and releva...

LIPTON Teas and Infusions has passionately built its expertise in the blending of teas and infusions for consumers around the world since 1871. Together, our 17,000 people are united in bringing differentiated and compelling benefits to billions of tea enthusiasts around the world ROLE SUMMARY The Business Integrity Officer Plantations is responsible for embedding compliance with Lipton s Code of...

We are committed to delivering exceptional customer service and support, and we are now seeking a highly skilled Technical Service Desk Agent to join our dedicated team.Job Description:As a Technical Service Desk Agent, you will be the first point of contact for our clients, providing technical assistance and support for their hardware, software, and network-related issues. Your primary responsib...

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals. Summary Our client is seeking a highly motivated and skilled individual to actively participate as a call agent for the Customer Experience Center based in Nairobi to Support the company s growth in West Africa...

Job PurposeTo provide end-to-end secretarial support to an Executive(s) by acting as the first point of contact to ensure all administrative requirements are handled within the required timeframes and standards.Key DeliverablesCompile and review expense claims of the executive's direct reports, highlight key concerns and present to the executive for approval.Compile meeting packs and presentation...

Job DescriptionJob PurposeTo provide end-to-end secretarial support to an Executive(s) by acting as the first point of contact to ensure all administrative requirements are handled within the required timeframes and standards.Key Deliverables Compile and review expense claims of the executive's direct reports, highlight key concerns and present to the executive for approval.Compile meeting packs ...

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value Job Purpose To provide end-to-end secretarial support to an Executive(s) by...

The roleThe Collections Agent is responsible for managing and collecting accounts receivables. They will be responsible for contacting customers who have outstanding payments, negotiating payment arrangements, and maintaining accurate records of all interactions.Responsibilities:Contacting debtors: Initiate contact with debtors through various channels to discuss outstanding debts and establish r...

About the Client:A leading private modern healthcare facility located in Nairobi, Kenya that offers a range of services with a dedicated team of various professional and qualified specialists. The facility seeks to fill the Call Center Team leader position who will onboard, train, motivate, develop, and lead our Customer Service & Contact Centre team to ensure the effective and efficient running ...

About the Client:A leading private modern healthcare facility located in Nairobi, Kenya that offers a range of services with a dedicated team of various professional and qualified specialists. The facility seeks to fill the Call Center Team leader position who will onboard, train, motivate, develop, and lead our Customer Service & Contact Centre team to ensure the effective and efficient running ...