Client support officer

Key responsibilitiesMonitor the ICT ServiceDesk and will respond to tickets within agreed SLA. They will identify the nature of incidents, requests, problems and determine appropriate action, priority and escalate if necessary.Manage staff accounts in line with Trócaire starers/leavers/movers processSet up new staff with appropriate client device i.e. laptop, tablet and rebuild client device if n...

Trà caire was set up in 1973 as a charity to express the concern of the Irish Catholic Church for the suffering of people living in the world s poorest regions.Key responsibilities Monitor the ICT ServiceDesk and will respond to tickets within agreed SLA. They will identify the nature of incidents, requests, problems and determine appropriate action, priority and escalate if necessary. Manage sta...

Job Title: Online Client Relations Officer Job Summary: The Online Client Relations Officer will serve as the primary point of contact for our clients/customers in the online space. This individual will be responsible for managing online inquiries, addressing client/customer concerns, and fostering positive relationships through various digital channels. The ideal candidate will have excellent co...

Trà caire was set up in 1973 as a charity to express the concern of the Irish Catholic Church for the suffering of people living in the world s poorest regions. Key responsibilities Monitor the ICT ServiceDesk and will respond to tickets within agreed SLA. They will identify the nature of incidents, requests, problems and determine appropriate action, priority and escalate if necessary. Manage st...

At IDEON, We follow strict code of ethics, confidentiality and practice standards in the delivery of services to clients.Our services help businesses expand and optimize operations We are providers of end to end business enabling services that helps businesses to expand and optimize operations across different industries. Our services include: COLLECTIONS OUTSOURCING SOLUTIONS Outsourcing Collect...

At IDEON, We follow strict code of ethics, confidentiality and practice standards in the delivery of services to clients.Our services help businesses expand and optimize operations We are providers of end to end business enabling services that helps businesses to expand and optimize operations across different industries. Our services include: COLLECTIONS OUTSOURCING SOLUTIONS Outsourcing Collect...

Kenya Multi Country Office (KEMC) Located in Nairobi, Kenya, the Kenya Multi Co... Kenya Multi Country Office (KEMC)Located in Nairobi, Kenya, the Kenya Multi Country Office manages a growing portfolio of engagements, including associated strategic and operational risks. The KEMCO sub-region currently consists of a portfolio of engagements in multiple countries in East and Southern Africa. This i...

Training Reservations Officer Location: Tala Road, Runda, Off Kiambu Road. Job type: Fulltime Indepth Research Institute is a global training and professional services firm that partners with organizations to enhance productivity, performance, sustainability and overall success. Job Summary We are seeking a detail-oriented and organized Training Reservations Officer to facilitate the smooth opera...

Trident Insurance Company Limited (TICL) is incorporated in Kenya and licensed to transact General Insurance business. It was licensed and began full operations in 1982. Trident Insurance has a team of highly qualified, dynamic and experienced staff who offer professional and personalized insurance services efficiently. Our operations are run on a customized automated systems to provide effective...

Job Purpose Responsible for actual accurate settlements of all securities (Equities, Fixed Income & Money Market trades) while ensuring that all trade settlements are settled in convention with the market rules and directives and procedures Responsible for identifying and processing corporate actions and proxies on behalf of custody clients. Responsible for the overall functions of Reconciliation...

Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food and nutrition; health; humanitarian relief; ...

Job objectiveAs the Senior Sales Officer, you will oversee day-to-day / Weekly operations of the Local sales team to ensure that operations are well run & that we have a dynamic Veg Local Sales Business. Improve standards and process management for sales and customer support activities to optimize sales reporting and quote to order practices. Develop operational standards and metrics to establish...

Support the implementation of activities that strengthen the GEDI sensitive and progressive program design and delivery.Support the roll out and training of program teams on the GEDI tools including the GEDI Marker, to ensure it is coordinated during program design and implementation of key strategic projects.Liaise with program teams such as Protection teams to make sure that the do no harm asse...

Job objective As the Senior Sales Officer, you will oversee day-to-day / Weekly operations of the Local sales team to ensure that operations are well run & that we have a dynamic Veg Local Sales Business. Improve standards and process management for sales and customer support activities to optimize sales reporting and quote to order practices. Develop operational standards and metrics to establis...

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we intend to achie...

AAA Growers is one of the leading exporters of premium & prepared vegetables from Kenya and the largest commercial grower and exporter of chillies from Kenya. We aim to provide quality products which redefine what innovative, healthy and delicious vegetables should be Job objective As the Senior Sales Officer, you will oversee day-to-day / Weekly operations of the Local sales team to ensure that ...

Kimisitu Investment PLC was formed with the aim of pursuing prudent and profitable investments in order to increase shareholder value.he job holder will be responsible for providing Customer Care and IT support to the Kimisitu Investment Co. PLC office and ensuring effective co ordination of customer service and IT functions as required for effective operation of the business. Main duties and res...

Ciheb is an international health, education, and research center founded by the Institute of Human Virology within the University of Maryland, Baltimore s School of Medicine. The center is comprised of a network of international experts who work with local stakeholders to combat infectious and non-communicable diseases in resource-limited regions of the world. Job Summary: Based at the Key Popula...

IFC a member of the World Bank Group is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2023, IFC committed a record US$43.7 billion to private companies and financial institutions in developing co...

IFC a member of the World Bank Group is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2023, IFC committed a record US$43.7 billion to private companies and financial institutions in developing co...

The Center for International Health, Education and Biosecurity (CIHEB)-Kenya is a local non-governmental organization collaborating with the Ministry of Health and County Health Management Teams to strengthen health systems for improved quality of health care in Kenya. CIHEB-Kenya is collaborating with the county governments of Mombasa, Kilifi, Kwale, Taita Taveta, Machakos, Makueni, Kitui, Nairo...

Efficient and Effective Delivery in business unitUnderstanding the overall Bank Strategy and how Investor Services Operations fits into the Bank s strategy.Ensure that we meet clients requirements, as stipulated in their Service Level agreements , by maintaining flexibility where necessary, but also taking risks into consideration, at all times.Set clearly defined standards based on KRA s, in con...

Our client in the Telecommunications sector seeks to recruit a HR Officer. The Job holder will be responsible for delivering professional human resource services to the organization and respective function in line with the HR Strategy. The role holder will also provide administrative support to the HR Business partner and first line query resolution support to internal customers, ensuring process...

Job Descriptions, process flows and Risk Framework.Keep abreast of best practices (locally and internationally) and make appropriate recommendations within the production areaCollaborates with other areas to ensure that best practices and a standard approach is followed.Getting the basics right always.Providing timely response to all the queries received in order to help meet client expectations....