Responsibilities & Objectives.Handle a large volume of inbound and outbound calls in a timely mannerTake customer calls and provide accurate, satisfactory answers to their queries and concern.De-escalate situations involving dissatisfied customers, offering patient assistance and support.Identify customer needs, research issues, resolve complaints, and provide solutionsMaintain ownership of calls...
At Modern Coast we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We re looking for a highly skilled call center representatives to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will hand...
Overall Purpose of the Job To ensure the provision of high-quality customer service with respect to medical and non-medical business customers. Key Responsibilities Handling customers queries, complaints, and instructions received through all communication channels e.g. Calls, Emails etc, within a 24-hour coverage. Drive progress towards the goal to reduce operational costs and increase the total...
Modern Coast Express Ltd is a luxury coach company incorporated on 26th May 2007 operating within Kenya, Uganda, Tanzania and Rwanda. Modern Coast Express is one of the most recognised luxury bus companies operating in the region. The company has over 50 branches in Kenya ,5 branches in Uganda , 6 branches in Tanzania and one branch in Rwanda Responsibilities & Objectives. Handle a large volume o...
Overall Purpose of the JobTo ensure the provision of high-quality customer service with respect to medical and non-medical business customers.Key ResponsibilitiesHandling customers' queries, complaints, and instructions received through all communication channels e.g. Calls, Emails etc, within a 24-hour coverage.Drive progress towards the goal to reduce operational costs and increase the total nu...
AAR Insurance is a licensed financial services provider in Kenya and a member of the Association of Kenya Insurers (AKI) with presence across the country through its intensive branch and broker network. Overall Purpose of the Job To ensure the provision of high-quality customer service with respect to medical and non-medical business customers. Key Responsibilities Handling customers queries, com...
Segera Limited is an oasis of luxury in 50 000 acres of wild Kenyan savannah. Summary The Spa/Wellness Therapist will provide a range of holistic treatments and therapies, including massages, body wraps, scrubs, hot baths, and steam room experiences. Utilizing Kenyan massage oils and scrubs produced in-house, the therapist will ensure each guest receives personalized professional care. Key Respon...
Segera Post: Wellness Centre / Spa Therapist Location: Segera, Laikipia Reporting to: Experience Manager Date: 18th March 2024 Organization Overview Segera, a founding member of the Long Run and a leader in luxury sustainable tourism, is committed in promoting wellness that benefits the soil, environment, surrounding communities, and guests' holistic well-being. Offering a variety of holistic tre...
Job SummaryThe Senior Data Manager will play a pivotal role in the Kenya Population-Based HIV Impact Assessment (KENPHIA II) survey, leading and directing all data management activities. This role involves managing the production of statistical studies and handling data using advanced statistical tools like SAS, STATA, R, and Python. The Senior Data Manager will also supervise data analysts and m...
Located at China Centre (along Ngong Road), The Luton Hospital is a highly reputable and trusted Level 4 private medical service provider known for its quality specialist health care. We are a state-of-the-art, ultra-modern inpatient and outpatient medical facility that continues transforming lives through continuous evidence-based medical practice; from competitively thought through wellness pac...
CHS/HR/STP/SIL/001/2024Overall job functionReporting to the Strategic Information Lead, the Strategic Information Officer will be coordinating all Strategic Information field-related activities for HIV/AIDS prevention and treatment services, and HIV/TB services and provide constant feedback to both the technical and program teams including health care workers in health facilities.Key Responsibili...
Centre for Health Solutions Kenya (CHS) is a local, not-for-profit organisation. We understand the local context, make use of local expertise and strategic partnerships to ensure we implement evidence-informed solutions and interventions to address existing and emerging public health concerns. CHS/HR/STP/SIL/001/2024 Overall job function Reporting to the Strategic Information Lead, the Strategic ...
Location: Nairobi, Mombasa, Kisumu, Thika, Eldoret, and Nakuru The Med-Lab Diagnostic Center has set the standard for comprehensive diagnosis and testing, using modern medical education in East Africa. Our dedicated staff, advanced facilities and state-of-the-art technologies have earned the laboratory great reputation as a leading medical institution in the region, and beyond. Patients benefit f...
Egerton University is the oldest institution of higher learning in Kenya. It was founded as a Farm School in 1939 by Lord Maurice Egerton of Tatton, a British national who settled in Kenya in the 1920s. In 1950, the School was upgraded to an Agricultural College offering diploma programmes. The Egerton Agricultural College Ordinance was enacted in 1955. In 1979, the Government of Kenya and the Un...
Perform regular maintenance of MSF installations / equipment / infrastructures (base, house, store, warehouse, health centre, hospital, etc.),Checking and ensuring the maintenance of MSF premises and facilities, as well as the general water supply, electrical, walls, ceilings etc. and security conditions. In this sense, making inspection visits to assess the rehabilitation needs of facilities.Car...
IntroductionChartered in , Aga Khan University (AKU) is a private, autonomous, and self-governing international university, with 13 teaching sites in 6 countries over three continents. An integral part of the Aga Khan Development Network, AKU provides higher education in multiple health science and social science disciplines, carries out research pertinent primarily to low- and middle-income coun...
DMI Centre was established in 1999 as an NGO with the objective of creating awareness in diabetes and its management. DMI also empowers people with diabetes, provides screening on diabetes, hypertension & body weight, raises funds to support projects, facilitates training among peer educators & health care providers and conducts research to assist in the management of diabetes. DMI develops docum...
OVERALL PURPOSE OF THE JOB:To oversee, organize, and ensure the successful implementation and completion of the project by coordinating activities, resources, and stakeholders to achieve project objectivesKEY DUTIES AND RESPONSIBILITIESDesign, develop and implement work plans, track and support partner activities and provide technical support for service delivery initiatives.Liaise with the proje...
About the Client:A leading private modern healthcare facility located in Nairobi, Kenya that offers a range of services with a dedicated team of various professional and qualified specialists. The facility seeks to fill the Call Center Team leader position who will onboard, train, motivate, develop, and lead our Customer Service & Contact Centre team to ensure the effective and efficient running ...
About the Client:A leading private modern healthcare facility located in Nairobi, Kenya that offers a range of services with a dedicated team of various professional and qualified specialists. The facility seeks to fill the Call Center Team leader position who will onboard, train, motivate, develop, and lead our Customer Service & Contact Centre team to ensure the effective and efficient running ...
Job Title: Research Assistant - HIVAECI Study 5 Positions Background: Pre-exposure prophylaxis (PrEP) is an essential component of a comprehensive HIV prevention package and the WHO recommends oral PrEP to reduce new HIV infections for HIV-negative individuals at substantial risk of acquiring HIV. PrEP delivery from the Accident and Emergency Centre (A&E) to help reach high-risk and difficult to ...
Objective of the Position:Perform repair / maintenance / construction works, according to the supervisor's instructions and MSF standards, in order to ensure proper operations and prevent faults / deterioration of MSF equipment / installations / infrastructures.The successful candidate is expected to work from one of the MSF offices in Nairobi, Kenya (specifically, between Coordination Office and...
We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend About the Client: A leading private modern healthcare facility located in Na...
Vacancy: Call Center Team Leader - Hospital (Nairobi) Ital GLOBAL - We are a comprehensive Human Capital and Quality Management Consultancy firm dedicated to helping organizations just like yours with their HR and Quality Management requirements. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best retu...
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