call support jobs

ROLES & DUTIESSupport the QA lead in the onboarding of new staffSupport the QA lead in preparing training materialsStand in for QA lead in their absenceOwning the QA process to support the delivery of good customer experience and uphold Apex brand values at Apex collectioncallsMonitor live calls using the dialer system to ensure collection best practices are upheldFormulate/seek updates on the st...

Medecins Sans Frontieres Switzerland Kenya Mission MSF Switzerland (MSFCH) is a humanitarian medical organization providing emergency medical aid to populations in need based in Dagahaley and Mombasa County. Job Title: Medical Doctor Work Location: Dagahaley Refugee Camp, Garissa County Duration: Fixed term Start Date: As soon as possible The position is open to Kenyan nationals only. The selecte...

Customer service jobs in Kenya. About the role The Customer Service Manager Kenya will lead the call center service team with a customer centric vision in placing our customers first to ensure that the Sun King customer satisfaction operational excellence is in line with industry standards . They will be responsible for managing performance KPIs of the service teams with regular team engagements ...

Mercy Corps is currently seeking an Investment Manager for Regional Livestock Program (RLP) who will lead the management of Enterprise Investment, a matching grant facility that will support enterprises to address underlying key constraints, facilities access to finance to support the private engagement and promote investment.The Investment Manager is responsible for the overall leadership and ma...

Instructor, Critical Care-(FT)Instructor, Critical CareDepartment Medicine Entity Aga Khan University Location Nairobi, Kenya Job Summary AKU- Department of Medicine is seeking Critical Care Instructors. Reporting to the on-call Critical Care Consultant for clinical duties and the Medical Director Critical Care for academic and administrative duties, the Instructors will undertake the assessment ...

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we ve sold 1.6 million solar lights to off-grid families in South Asia and Africa all paid for up-front, in cash the latter 1 million customers acquired over the past year. Our products were recognized recently as the bes...

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value Responsibilities An outbound contact center role whose aim is to onboard an...

Username Investment Limited is the leading Kenyan based real-estate development and Investment Company. We desire to provide the current and upcoming generations with a place they can call home. Summary The Systems Analyst will be responsible for the efficient operation of IT infrastructure and IT support services in the company, and advising the management on best ICT and data protection practic...

Tezza Business Solutions Ltd is a niche service provider of Software Development, Quality Assurance and Software Testing services. Tezza began its operations as Web Development company in 2000 in Overland Park, Kansas Summary We are looking for a highly motivated and experienced Site Reliability Engineer (SRE) Developer to join our DevOps team. The ideal candidate will have a strong background in...

About the role:As a Reconciliation Specialist, you will spearhead customer onboarding initiatives, utilizing your technical proficiency to implement and configure our reconciliation solutions. This position demands an in-depth understanding of the reconciliation industry and a demonstrated history of success in technical implementation roles.ResponsibilitiesSystem Accuracy and Timeliness:Collabor...

Mercy Corps is a global humanitarian aid agency engaged in transitional environments that have experienced some sort of shock: natural disaster, economic collapse, or conflict. About Job Mercy Corps is currently seeking an Investment Manager for Regional Livestock Program (RLP) who will lead the management of Enterprise Investment, a matching grant facility that will support enterprises to addres...

Mercy Corps is currently seeking an Investment Manager for Regional Livestock Program (RLP) who will lead the management of Enterprise Investment, a matching grant facility that will support enterprises to address underlying key constraints, facilities access to finance to support the private engagement and promote investment. The Investment Manager is responsible for the overall leadership and m...

JOB PURPOSEThe jobholder is responsible for managing client relationships to achieve the set sales targets and wallet share and ensure sustained business growth and profitability in the assigned customer segment. To sell, cross/upsell and deliver excellent sales and service of the bank's products and services whilst building long-term profitable customer relationships.KEY RESPONSIBILITIESBranch s...

JOB PURPOSEThe jobholder is responsible for managing client relationships to achieve the set sales targets and wallet share and ensure sustained business growth and profitability in the assigned customer segment. To sell, cross/upsell and deliver excellent sales and service of the bank's products and services whilst building long-term profitable customer relationships.KEY RESPONSIBILITIESBranch s...

JOB PURPOSEThe jobholder is responsible for managing client relationships to achieve the set sales targets and wallet share and ensure sustained business growth and profitability in the assigned customer segment. To sell, cross/upsell and deliver excellent sales and service of the bank's products and services whilst building long-term profitable customer relationships.KEY RESPONSIBILITIESBranch s...

JOB PURPOSEThe jobholder is responsible for managing client relationships to achieve the set sales targets and wallet share and ensure sustained business growth and profitability in the assigned customer segment. To sell, cross/upsell and deliver excellent sales and service of the bank's products and services whilst building long-term profitable customer relationships.KEY RESPONSIBILITIESBranch s...

JOB PURPOSEThe jobholder is responsible for managing client relationships to achieve the set sales targets and wallet share and ensure sustained business growth and profitability in the assigned customer segment. To sell, cross/upsell and deliver excellent sales and service of the bank's products and services whilst building long-term profitable customer relationships.KEY RESPONSIBILITIESBranch s...

We are seeking a dynamic and experienced Agronomist to join our team at iShamba. As an Agronomist specialising in mobile farming advisory services, you will play a pivotal role in delivering high-quality agricultural information to farmers through various digital channels such as SMS, calls, WhatsApp, email, and social media platforms.Key Responsibilities:Respond to farmer inquiries and questions...

Job SummaryAKU- Department of Medicine is seeking Critical Care Instructors. Reporting to the on-call Critical Care Consultant for clinical duties and the Medical Director Critical Care for academic and administrative duties, the Instructors will undertake the assessment and management of critically ill patients in the Medical-Surgical Intensive Care Unit and the High dependency Unit in the Hospi...

Responding to customer inquiries, incidents, service requests (etc.)Providing basic troubleshooting and guidance to customers in resolving their issues.Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.Answering FAQs related to applications, hardware, network or general questions.Provide FCR (First Call Resolution) in case of any basic ...

About the role:We are looking for awesome folks to join our dynamic Dispatch team to be a hERO (Human, Emergency, Response, Operator)! Reporting to the Dispatch Lead, you will be ensuring that we keep to our mission and vision, and ensure that we can save lives within the shortest amount of time possible. We have certain tools that we use to ensure we make the best of our impact: Flare Dispatch P...

As Program Manager, you will create an enabling environment for our ventures to thrive, and build partnerships that accelerate achieving our impact KPI s. You will carry out program management for our FoodFlow program in Kenya, engage with key partners and clients, and represent the program and the company to external stakeholders. You will work on program development, business development and fu...

PROFILE INTRODUCTIONOur client is a well-established technology leader, with a widespread presence across Africa. They are dedicated to efficiently delivering quality products to their customers and are seeking a highly skilled Level 1 Support to join their team. As a Level 1 Support, you will be crucial in handling basic queries and resolving straightforward issues. The Level 1 (L1) support will...

The International Rescue Committee (IRC) responds to the world s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world s largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countrie...