Wed Mar 27 2024 08:30:19 GMT+0000 (Coordinated Universal Time)

call quality analyst

Call Center Quality Analyst

Nairobi

    Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provide periodic quali...

    1 day agoelevolt.co.ke
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    Call Center Quality Analyst

    Poa Internet - Nairobi

      Be proactive with customer success by driving regular audits as per the SLA expectations - By the end of Q2 2024Ensure customer support is a high performing team by conducting and highlighting training needs analysis (TNAs) and support in refresher training on a need basis - By the end of Q2 2024Develop our representatives into the best customer service team in the industry by tracking their perf...

      1 day agofuzu.com
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      Call Center Quality Analyst at Poa Internet

      Jobs in Kenya - Nairobi

        Job Description Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provid...

        19 hours agokazitoday.com
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        Call Center Quality Analyst At Poa Internet

        Poa Internet - Nairobi

          Mission Statement for the Role:To drive a kaizen culture by providing ongoing support from a quality improvement perspective.Overall Responsibility:Implement/develop relevant service levels quality assessment guidelines.Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis.Provide periodic quality dr...

          2 days agofindojobs.ke
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          Call Center Quality Analyst at Poa Internet

          Poa Internet - Nairobi

            We believe EVERYONE in the world deserves access to the internet and affordable communications. Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected ...

            3 days agojobwebkenya.com
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            Call Center Quality Analyst at SunCulture Kenya Ltd

            Citi - Nairobi

              Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continentAbout the role The Call Center Quality Analyst(QA) is responsible for assessing t...

              4 days agomyjobmag.com
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              Call Center Quality Analyst At Sunculture Kenya Ltd

              Sunculture Kenya - Nairobi

                About the roleThe Call Center Quality Analyst(QA) is responsible for assessing the quality of the performance of the call center teams dealing with our existing and potential customers. The QA will monitor the inbound and outbound call and email and Social Media responses to assess the team members' demeanor, technical knowledge on products and processes, customer service performance, and conform...

                5 days agofindojobs.ke
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                Call Center Quality Analyst at SunCulture Kenya Ltd

                SunCulture Kenya - Nairobi

                  Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent About the role The Call Center Quality Analyst(QA) is responsible for assessing ...

                  5 days agojobwebkenya.com
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                  Call Centre Quality Analyst At Hcs Affiliates Group

                  Es Group - Nairobi

                    CALL CENTRE QUALITY ANALYSTOur client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Quality Analyst. .The quality analyst is responsible of evaluating; monitoring and developing overall agent performance while ensuring quality of all customer support activities meet the client standards expectationsResponsibilitiesPlan, perform and overse...

                    13 days agofindojobs.ke
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                    Call Centre Quality Analyst at HCS Affiliates Group

                    HCS Affiliates Group - Nairobi

                      HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. CALL CENTRE QUALITY ANALYST Summary Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Quality Analyst. .The quality analyst is responsible of evaluating; monitoring and developing overall agent performance w...

                      14 days agojobwebkenya.com
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                      Senior Quality Analyst

                      Sportserve - Nairobi

                        About Sportserve Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafa...

                        30+ days agofindojobs.ke
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                        Climate Analyst At International Rescue Committee

                        Ional Rescue Committee - Nairobi

                          The Climate Analyst supports the integration of climate forecasts into IRC existing suite of crisis analysis products (annual Emergency Watchlist, risk monitoring & emergency classifications). The Climate Analysis will be working within the Global Crisis Analysis team within the Emergencies and Humanitarian Action Unit (EHAU) and working closely with the Anticipatory Action Specialist (ERD), and ...

                          30+ days agofindojobs.ke
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                          Climate Analyst at International Rescue Committee (IRC)

                          International Rescue Committee IRC - Nairobi

                            The International Rescue Committee is a global humanitarian aid, relief and development nongovernmental organization. Summary The Climate Analyst supports the integration of climate forecasts into IRC existing suite of crisis analysis products (annual Emergency Watchlist, risk monitoring & emergency classifications). The Climate Analysis will be working within the Global Crisis Analysis team with...

                            30+ days agojobwebkenya.com
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                            Tech Talent Analyst

                            Recruitment Room - Nairobi

                              What we are looking for We are looking for a Technical recruiter to join our team! We redefine recruitment by integrating advanced technology such as Large Language Models (LLMs) to automate and enhance talent-matching processes. Our approach harnesses the power of referrals, proprietary data, and an extensive professional network to fill vital positions within four weeks. Our tech-driven platfor...

                              30+ days agofindojobs.ke
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                              IT Service Delivery Analyst Job - Corporate Staffing Services

                              Cloud Factory - Nairobi

                                IT Jobs In Kenya. Description This exciting, fast paced internal facing role requires an excellent customer-oriented communicator with an ability to use their own initiative and to work as a team or independently. The successful candidate will join the Global IT Service Delivery Team, part of the CloudFactory s Global IT Team. This team provides IT support services to all end users across the glo...

                                30+ days agocorporatestaffing.co.ke
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                                Senior Manager, CASA Kenya Program

                                Technoserve - Nairobi

                                  Programme management:Ensure that programme outcomes and deliverables are completed on time, within budget, and in compliance with donor and TechnoServe requirements; actively anticipate and communicate roadblocks to core team and stakeholders (where appropriate).Provide strategic guidance, leadership, management, and general technical oversight of the programme, with an unwavering commitment to d...

                                  30+ days agofuzu.com
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                                  Senior Manager, CASA Kenya Program at TechnoServe Kenya

                                  TechnoServe Kenya - Nairobi

                                    TechnoServe works with enterprising people in the developing world to build competitive farms, businesses and industries. We are a nonprofit organization that develops business solutions to poverty by linking people to information, capital and markets. Job Summary TechnoServe is seeking a Senior Manager that will oversee the delivery and quality execution of technical assistance projects to agrib...

                                    30+ days agojobwebkenya.com
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                                    Senior Manager, Casa Kenya Program

                                    Technoserve - Nairobi

                                      About TechnoServeEveryone deserves the opportunity to build a better future. This simple idea has been at the heart of work around the world for over 50 years. TechnoServe is a pioneer in leveraging the power of business and markets to create sustainable pathways out of poverty.The low-income communities in which we work are full of enterprising people. Their small-scale farms and businesses are ...

                                      30+ days agofindojobs.ke
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                                      Software Engineer In Test (Manualqa)

                                      Sportserve - Nairobi

                                        About Sportserve Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafa...

                                        30+ days agofindojobs.ke
                                        See more details

                                        Quality Analyst Supervisor At Sama

                                        Sama - Nairobi

                                          About As a Quality Analyst Supervisor, you will be responsible and accountable for meeting overall quality SLAs across multiple sets of workflows with varying levels of complexity. This will include developing and implementing processes to ensure appropriate quality management controls are in place and are being adhered to. You will also be responsible for daily supervision, coaching, mentoring, ...

                                          30+ days agofindojobs.ke
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                                          Quality Analyst Supervisor

                                          Sama - Nairobi

                                            AboutAs a Quality Analyst Supervisor, you will be responsible and accountable for meeting overall quality SLAs across multiple sets of workflows with varying levels of complexity. This will include developing and implementing processes to ensure appropriate quality management controls are in place and are being adhered to.You will also be responsible for daily supervision, coaching, mentoring, mo...

                                            30+ days agofindojobs.ke
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                                            Quality Analyst Supervisor at Sama

                                            Sama - Nairobi

                                              Sama formerly known as Samasource is a training-data company, focusing on annotating data for artificial intelligence algorithms. The company offers image, video and sensor data annotation and validation for machine learning algorithms in industries including automotive, navigation, augmented reality, virtual reality, biotechnology, agriculture, manufacturing, and e-commerce. Sama s mission is to...

                                              30+ days agojobwebkenya.com
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                                              It Service Delivery Analyst At Cloudfactory

                                              Cloudfactory - Nairobi

                                                Description This exciting, fast paced internal facing role requires an excellent customer-oriented communicator with an ability to use their own initiative and to work as a team or independently. The successful candidate will join the Global IT Service Delivery Team, part of the CloudFactory's Global IT Team. This team provides IT support services to all end users across the globe. This role offe...

                                                30+ days agofindojobs.ke
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                                                Credit Support-Corporate Analyst At Gulf African Bank

                                                Gulf African Bank - Nairobi

                                                  Reports To:Senior Manager, Credit Support Job Purpose: The role of Credit Support-Corporate Analyst is to support the business team members- Assistant Relationship Managers and Relationship managers (RM) in their respective teams / region, to manage a high-quality portfolio of Commercial banking clients in a manner that complies with the Bank's policies. (In line with Shariah and other banks, reg...

                                                  30+ days agofindojobs.ke
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