Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provide periodic quali...
Be proactive with customer success by driving regular audits as per the SLA expectations - By the end of Q2 2024Ensure customer support is a high performing team by conducting and highlighting training needs analysis (TNAs) and support in refresher training on a need basis - By the end of Q2 2024Develop our representatives into the best customer service team in the industry by tracking their perf...
Job Description Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provid...
Mission Statement for the Role:To drive a kaizen culture by providing ongoing support from a quality improvement perspective.Overall Responsibility:Implement/develop relevant service levels quality assessment guidelines.Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis.Provide periodic quality dr...
We believe EVERYONE in the world deserves access to the internet and affordable communications. Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected ...
Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continentAbout the role The Call Center Quality Analyst(QA) is responsible for assessing t...
About the roleThe Call Center Quality Analyst(QA) is responsible for assessing the quality of the performance of the call center teams dealing with our existing and potential customers. The QA will monitor the inbound and outbound call and email and Social Media responses to assess the team members' demeanor, technical knowledge on products and processes, customer service performance, and conform...
Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent About the role The Call Center Quality Analyst(QA) is responsible for assessing ...
CALL CENTRE QUALITY ANALYSTOur client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Quality Analyst. .The quality analyst is responsible of evaluating; monitoring and developing overall agent performance while ensuring quality of all customer support activities meet the client standards expectationsResponsibilitiesPlan, perform and overse...
HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. CALL CENTRE QUALITY ANALYST Summary Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Quality Analyst. .The quality analyst is responsible of evaluating; monitoring and developing overall agent performance w...
About Sportserve Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafa...
The Climate Analyst supports the integration of climate forecasts into IRC existing suite of crisis analysis products (annual Emergency Watchlist, risk monitoring & emergency classifications). The Climate Analysis will be working within the Global Crisis Analysis team within the Emergencies and Humanitarian Action Unit (EHAU) and working closely with the Anticipatory Action Specialist (ERD), and ...
The International Rescue Committee is a global humanitarian aid, relief and development nongovernmental organization. Summary The Climate Analyst supports the integration of climate forecasts into IRC existing suite of crisis analysis products (annual Emergency Watchlist, risk monitoring & emergency classifications). The Climate Analysis will be working within the Global Crisis Analysis team with...
What we are looking for We are looking for a Technical recruiter to join our team! We redefine recruitment by integrating advanced technology such as Large Language Models (LLMs) to automate and enhance talent-matching processes. Our approach harnesses the power of referrals, proprietary data, and an extensive professional network to fill vital positions within four weeks. Our tech-driven platfor...
IT Jobs In Kenya. Description This exciting, fast paced internal facing role requires an excellent customer-oriented communicator with an ability to use their own initiative and to work as a team or independently. The successful candidate will join the Global IT Service Delivery Team, part of the CloudFactory s Global IT Team. This team provides IT support services to all end users across the glo...
Programme management:Ensure that programme outcomes and deliverables are completed on time, within budget, and in compliance with donor and TechnoServe requirements; actively anticipate and communicate roadblocks to core team and stakeholders (where appropriate).Provide strategic guidance, leadership, management, and general technical oversight of the programme, with an unwavering commitment to d...
TechnoServe works with enterprising people in the developing world to build competitive farms, businesses and industries. We are a nonprofit organization that develops business solutions to poverty by linking people to information, capital and markets. Job Summary TechnoServe is seeking a Senior Manager that will oversee the delivery and quality execution of technical assistance projects to agrib...
About TechnoServeEveryone deserves the opportunity to build a better future. This simple idea has been at the heart of work around the world for over 50 years. TechnoServe is a pioneer in leveraging the power of business and markets to create sustainable pathways out of poverty.The low-income communities in which we work are full of enterprising people. Their small-scale farms and businesses are ...
About Sportserve Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafa...
About As a Quality Analyst Supervisor, you will be responsible and accountable for meeting overall quality SLAs across multiple sets of workflows with varying levels of complexity. This will include developing and implementing processes to ensure appropriate quality management controls are in place and are being adhered to. You will also be responsible for daily supervision, coaching, mentoring, ...
AboutAs a Quality Analyst Supervisor, you will be responsible and accountable for meeting overall quality SLAs across multiple sets of workflows with varying levels of complexity. This will include developing and implementing processes to ensure appropriate quality management controls are in place and are being adhered to.You will also be responsible for daily supervision, coaching, mentoring, mo...
Sama formerly known as Samasource is a training-data company, focusing on annotating data for artificial intelligence algorithms. The company offers image, video and sensor data annotation and validation for machine learning algorithms in industries including automotive, navigation, augmented reality, virtual reality, biotechnology, agriculture, manufacturing, and e-commerce. Sama s mission is to...
Description This exciting, fast paced internal facing role requires an excellent customer-oriented communicator with an ability to use their own initiative and to work as a team or independently. The successful candidate will join the Global IT Service Delivery Team, part of the CloudFactory's Global IT Team. This team provides IT support services to all end users across the globe. This role offe...
Reports To:Senior Manager, Credit Support Job Purpose: The role of Credit Support-Corporate Analyst is to support the business team members- Assistant Relationship Managers and Relationship managers (RM) in their respective teams / region, to manage a high-quality portfolio of Commercial banking clients in a manner that complies with the Bank's policies. (In line with Shariah and other banks, reg...
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