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Set the appropriate parameters for each admission (claim reserve, initial authorized cost and duration).Interact with clients and service providers to ensure that the care is given within policy guidelines.Review medical reports and claims for compliance with set guidelines.Liaise with underwriters on scope of cover for the various schemes.Ensure that medical scheme members are attended to round ...

Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.Resolving customer complaints or issues in a timely and efficient manner.Providing information to customers about products or services.Documenting customer interactions and transactions in a call center software or CRM system.Meeting or exceeding performance goals, such as call handling time o...

Schneider Electric is the global specialist in energy management and automation. With revenues of â 26.6 billion in FY2015, our 185,000 employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operational systems, our technology, software and services improv...

As such, we actively seek to connect with professionals with outstanding leadership, strategic thinking, organizational and representational skills. We are eager to hear from senior leaders with:8 10 years experience leading project design and delivery within fragile or conflict context.Demonstrable experience leading USAID donor funded projects, preferably commercial contracts.Experience managin...

Acquire new customers (high net-worth affluent individuals) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy and sales targets.Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products ...

Our client in the beauty industry is seeking to recruit a personal assistant who can also stand in as a manager when the director is not around. A person who is confident, eloquent, presentable, attention to detail, good organizational skills and proactiveJob requirementsCertification in secretarial work, office administration, or related training.3 years of experience as a personal assistant or ...

Responsibilities:Respond promptly and professionally to customer inquiries via email, chat, phone, or other communication channels.Assist customers with product-related questions, technical issues, and troubleshooting.Diagnose and resolve technical issues and challenges reported by customers.Escalate complex problems to senior support staff or developers when necessary.Develop and maintain a deep...

Job Description About the role The Customer Service Representative will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering customer questions, resolving problems, and providing information about products or services. Additionally, Customer Service Representative will be responsible for tracking customer inte...

Job Purpose:Controlling and Managing policies through case management to ensure quality and cost effective care, client service, provider management, processing and payment of claims.Key responsibilities:Set the appropriate parameters for each admission (claim reserve, initial authorized cost and duration).Interact with clients and service providers to ensure that the care is given within policy ...

Position SummaryReporting to the Chief Executive Officer, the Hospital Engineer is responsible for ensuring continuous service and repairs of plant equipment to attain optimal availability and performance. Proper functioning, safety, and smooth operations of all facilities and repairs are carried out properly and to the required maintenance standards amongst the following other responsibilitiesMa...

What you will do: The Secondary Marketplace Department at Watu operates using a dealership model. It is responsible for the storage, refurbishment, refinancing and sale of second hand assets. Team Management and leadership. Work closely with HR team to identify and recruit the right talent to the team as per the HR defined company process Manage daily performance of the team while Providing feedb...

Provide leadership and guidance to all staff in the Maintenance Department Carrying out preventive maintenance and repairs to steam boilers, generating sets, air compressors, lifts, steam systems, and air condition systems Carrying out preventive maintenance in electrical distribution systems and plant equipment Ensuring all mechanical and electrical operations within the Hospital run optimally D...

More specifically, the Field Operations Manager will:Manage Research Assistant network for high performance and operational excellence, based on established KPIs that reflect Researcher performance, efficiency and prudent financial management of the functionEvaluate the Research Assistant journey and identify areas for improvement to drive highest impact for the businessOversee sourcing and recru...

About the role The Customer Service Representative will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering customer questions, resolving problems, and providing information about products or services. Additionally, Customer Service Representative will be responsible for tracking customer interactions, provid...

Quality management: Sample and visually monitor quality of all import s products, Local manufacturing products, stocks in the trade, received, and ensure all products being dispatched meet the quality requirements and product labeling to comply with country specific quality standards.Analysis: Ensure to drive and guide primary analysis of customer return, field defects and ensure to deliver the a...

Watu Credit Limited is a dynamic and fast-growing non-bank finance company. Watu Credit Limited harnesses technology to offer unsecured lending, primarily via mobile services. We aim to become the leading African provider of a broad set of inclusive financial products, delivered through technology in a fast, efficient and professional manner What you will do: The Secondary Marketplace Department ...

Job Purpose: Controlling and Managing policies through case management to ensure quality and cost effective care, client service, provider management, processing and payment of claims. Key responsibilities: Set the appropriate parameters for each admission (claim reserve, initial authorized cost and duration). Interact with clients and service providers to ensure that the care is given within pol...

About the roleThe Contact Center Executive at Sun King will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.What you would be expected to doInitiate and implement corrective action as needed to ensure that an excellent standard of service and a high level of customer ...

ResponsibilitiesReporting to the Head of Operations, the Associate IT & Digitization drives the use of technology at the Institute, develops and maintains IT standards and policies, and provides technology support and solutions to meet the needs of the organization. The Associate will manage the overall technology infrastructure for all campuses including planning, implementation and management o...

As our Sales Associate, you'll:Champion sales opportunities from start to finishSpearhead business development effortsLeverage powerful data insights to drive conversions &Collaborate across cross-functional teamsQualifications for this Cloud Hero role:Bachelor's degree in Business, Marketing, or related fieldB2B sales experience (preferred, but raw talent is key)Deep understanding of salesstrate...

Sidel is looking for a self motivated Cluster Customer Success Specialist / Customer Care Manager who will be part of the Customer Management organization reporting to the Lead Customer Care Manager. The incumbent will be responsible for supporting customer requests for emergencies, troubleshooting and technical assistance during the warranty and life-cycle of the equipment. He/She will also be l...

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. Job Purpose: Controlling and Managing policies through case management to ensure quality and cost effective care, client service, provider ...

Customer service jobs in Nairobi. Your opportunity Sidel is looking for a self motivated Cluster Customer Success Specialist / Customer Care Manager who will be part of the Customer Management organization reporting to the Lead Customer Care Manager. The incumbent will be responsible for supporting customer requests for emergencies, troubleshooting and technical assistance during the warranty and...

Legal jobs in Nairobi. About Standard Bank Group Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goa...