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M-Paya is a technology platform offering mobile and electronic payments processing. Established in 2007, Our business is to provide financial technology products and services What you ll do We re looking to add a Call Centre Manager who will oversee the operations of our call center and Manage the customer service personnel. The candidate should have an understanding of the daily operations of a ...

Flare is a fast-growing tech startup building the emergency response of the future. Our 24-hour rescue.co Dispatch Center provides life-saving services to hundreds of thousands across Africa, and our platform powers emergency response for SOS and EMS applications. Our vision is that emergency response is only minutes away, no matter where you are or who you are. Over the last four years, we've bu...

Penda Health is an award-winning startup company that is transforming healthcare in East Africa by building a chain of outpatient health clinics that offer evidence-based medical care and unparalleled member experience at surprisingly affordable rates Role Summary: Pigia Penda is the official Penda Health Call Center Platform handling both Telemedicine and General Customer requests virtually. We ...

Job Summary We are looking for enthusiastic and energetic Telesales Agents to sell our products on contribute to generating sales for our company. The Agents will be responsible for closing sales deals over the phone and maintaining good customer relationships. Responsibilities An effective telesales agent must be an excellent communicator and possess superior people skills. They must be confiden...

Job Purpose/Mission The Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Customer care officers help Engie Energy Access Kenya to develop strong relationships with our customers by trouble shooting of technical issues, answering customer's questions, resolve problems, escalate and fo...

Job Ref. No: JLIL188 Role Purpose The main purpose is to play a key role in ensuring the efficient resolution of customer inquiries, complaints, and concerns across various touchpoints, while maintaining a high standard of customer support. In addition to supervising the team's training and empowerment, this role involves analysing premium and policy statuses for portfolio retention and proactive...

Job Description Required Abilities: Adaptability and accountability. Fluency in multiple languages may be desired. Ability to ask prying questions and diffuse tense situations. Required Work Experience : Call Center Representative Degree : Bachelor of Commerce - BCom | Bachelor of Arts - BA Required Knowledge : Strong time management and decision making skills. More education or experience may be...

Mwananchi Credit Limited was incorporated as a private limited company under the Companies Act (Cap 486) of the Laws of Kenya. It initially started operations under the names Mwananchi Microlink Ltd which was incorporated on 15th April 2010. On 10th January 2012, it later changed its names to Mwananchi Credit Limited. Summary We are looking for enthusiastic and energetic Telesales Agents to sell ...

ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services. Job Purpose/Mission The Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Customer care officers help Engie Energy Access Kenya to develop strong relation...

Customer Service Jobs In Kenya. About ENGIE BU Africa ENGIE Energy AccessENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol ...

Triggerise is a non-profit that motivates users primarily young women and adolescent girls to make positive choices. We use nudges like reminders, discounts, in person and digital follow-ups, and reward points to encourage our users to access and use healthy products and services. Scope of Work The call centre partner is expected to provide outbound call centre services oversee inbound client sup...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No: JLIL188 Role Purpose The main purpose is to play a key role in ensuring...

Customer Service Jobs In KenyaImara Hospital is a fast-growing healthcare facility located in Embu county, that is on track to be the lead healthcare brand in Mt. Kenya in the next few years. The hospital is on a mission to create better lives for people living in underserved areas, by providing affordable world-class healthcare with compassion, through service excellence. The hospital has launch...

Africare is one of the most experienced and largest African-American led non-profit international development organizations, and we are leaders in development assistance to Africa. Since our founding in 1970, Africare has delivered more than $1 billion in assistance to tens of millions of men, women and children across the African continent. JOB PURPOSE Working closely with the Centre Manager, Ph...

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. With 165 member states, a further 8 states holding observer status and offices in over 100 countries, IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing servic...

SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with over 2,500 of the fastest growing and most successful businesses in our region, including all local Fortune 500 companies, and many regional leaders, such as Cincinnati Children s Hospital and The Columbus Dispatch. CALL CENTER TRAINEE POSITION DURI...

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals. Job Summary: Reporting to the Head of Technical, this role exists to provide excellent customer service and offer remote 1st level technical support to company customers via all available communication channels...

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi PURPOSE: To provide general customer service in respect to all lines of business for all CIC subsidiaries. PRIMARY RESPONSIBILITIES: Champion the planning, execution, and oversight of the CRM implementation project; Collaborate with cro...

Eldotec Consultancy Services Limited is a Kenyan Company based in Eldoret. Eldotec was incorporated in June 2015 and is a fully owned subsidiary of Canada based AssentCompliance.com currently constituted as an offshore captive of AssentCo. Summary The Supplier Support Agent will support the Supplier Support team in obtaining declarations and other important information from non-responsive supplie...

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we intend to achiev...