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Call centre job role

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Case Manager (Fixed Term) - FAK at Absa Bank Limited

Jobs in Kenya - Nairobi

    Job Description Job Summary To guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not limited to: Job Description Immediate management of inbound and outbound calls in line with contact centre call guidelines/etiquette and provide solutions to customers in a professional way within the stipulated TATs. Escalat...

    7 hours agokazitoday.com
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    Case Manager (Fixed Term) - FAK

    Nairobi

      Job Summary To guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not limited to: Job Description Immediate management of inbound and outbound calls in line with contact centre call guidelines/etiquette and provide solutions to customers in a professional way within the stipulated TATs. Escalate All complaints...

      3 days agoelevolt.co.ke
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      Case Manager (Fixed Term) - FAK at Absa Bank Limited

      Standard Bank Group - Nairobi

        Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.Job Summary To guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not limi...

        3 days agomyjobmag.com
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        Case Manager (Fixed Term) FAK at Absa Bank Limited

        Absa Bank - Nairobi

          Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not lim...

          4 days agojobwebkenya.com
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          Ict Sales Executive

          Nairobi

            Responsibilities The role entails significant interaction with clients, both face-to-face or over the telephone. Tasks are varied and include: Understanding customers& diverse business needs and identifying solutions to meet those needs Identifying and developing new business through networking, courtesy and follow-up calls Arranging for customer presentations and demonstrations of proposed solut...

            4 days agofindojobs.ke
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            Case Manager - Fak At Absa Bank Limited

            Absa Bank - Nairobi

              Job SummaryTo guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not limited to:Job DescriptionImmediate management of inbound and outbound calls in line with contact centre call guidelines/etiquette and provide solutions to customers in a professional way within the stipulated TATs.Escalate All complaints/fee...

              11 days agofindojobs.ke
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              Case Manager - FAK

              Nairobi

                Job Summary To guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not limited to: Job Description Immediate management of inbound and outbound calls in line with contact centre call guidelines/etiquette and provide solutions to customers in a professional way within the stipulated TATs. Escalate All complaints...

                11 days agoelevolt.co.ke
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                Case Manager FAK at Absa Bank Limited

                Absa Bank - Nairobi

                  Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not lim...

                  12 days agojobwebkenya.com
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                  Aftersales & Escalations Supervisor

                  Burn Manufacturing - Kiambu

                    About the role The job holder will implement a process that will identify and?develop the capability?of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon?support?for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales ...

                    10 days agofindojobs.ke
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                    Aftersales & Escalations Supervisor

                    Nairobi

                      About the role The job holder will implement a process that will identify and develop the capability of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon support for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales ...

                      10 days agoelevolt.co.ke
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                      Kenya | Real Time Analyst (Nairobi Based) - DF6169

                      Majorel Kenya - Nairobi

                        Responsibilities\\'a0\\\\Manage the call volume, daily attendance and program break schedules\\\\\\'95 Assist with creation if metrics and targets for services\\\\\\'95 Work closely with the operations team to analyze and help improve their delivery processes\\\\\\'95 Generate ideas for process and service improvement planning\\\\\\'95 Produce daily, biweekly and monthly internal reports\\\\\\'95...

                        11 days agofuzu.com
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                        Aftersales & Escalations Supervisor At Burn

                        Burn - Nairobi

                          About the roleThe job holder will implement a process that will identify and?develop the capability?of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon?support?for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales &...

                          10 days agofindojobs.ke
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                          Customer Care Call Attendant Job Modern Coast Express Ltd - Corporate Staffing Services

                          Modern Coast Express - Nairobi

                            At Modern Coast we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We re looking for a highly skilled call center representatives to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will hand...

                            23 days agocorporatestaffing.co.ke
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                            Customer Care Call Attendant at Modern Coast Express

                            Modern Coast Express - Nairobi

                              Modern Coast Express Ltd is a luxury coach company incorporated on 26th May 2007 operating within Kenya, Uganda, Tanzania and Rwanda. Modern Coast Express is one of the most recognised luxury bus companies operating in the region. The company has over 50 branches in Kenya ,5 branches in Uganda , 6 branches in Tanzania and one branch in Rwanda Responsibilities & Objectives. Handle a large volume o...

                              24 days agojobwebkenya.com
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                              Customer Care Escalation Agent

                              Burn Manufacturing - Kiambu

                                About the role BURN is looking for an exceptional, efficient A Customer Care Escalation Agent to fill the role. The Aftersales Close Looping Agent will manage all Aftersales support activities. ?The key role will be good customer service to all customers that require aftersales service, troubleshooting, resolving, and escalating all aftersales issues reported by the customers through the BURN cus...

                                14 days agofindojobs.ke
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                                Contact Centre Nurse Job AAR Insurance - Corporate Staffing Services

                                AAR Insurance - Nairobi

                                  Overall Purpose of the Job To ensure the provision of high-quality customer service with respect to medical and non-medical business customers. Key Responsibilities Handling customers queries, complaints, and instructions received through all communication channels e.g. Calls, Emails etc, within a 24-hour coverage. Drive progress towards the goal to reduce operational costs and increase the total...

                                  26 days agocorporatestaffing.co.ke
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                                  Customer Care Escalation Agent Job BURN - Corporate Staffing Services

                                  BURN - Nairobi

                                    About the role BURN is looking for an exceptional, efficient A Customer Care Escalation Agent to fill the role. The Aftersales Close Looping Agent will manage all Aftersales support activities. The key role will be good customer service to all customers that require aftersales service, troubleshooting, resolving, and escalating all aftersales issues reported by the customers through the BURN cust...

                                    15 days agocorporatestaffing.co.ke
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                                    Customer Care Escalation Agent At Burn

                                    Burn - Nairobi

                                      About the roleBURNis looking for an exceptional, efficient A Customer Care Escalation Agent to fill the role. The Aftersales Close Looping Agent will manage all Aftersales support activities. ?The key role will be good customer service to all customers that require aftersales service, troubleshooting, resolving, and escalating all aftersales issues reported by the customers through the BURN custo...

                                      16 days agofindojobs.ke
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                                      Call Center Teamleader At Ital Global

                                      Ital Global - Nairobi

                                        About the Client:A leading private modern healthcare facility located in Nairobi, Kenya that offers a range of services with a dedicated team of various professional and qualified specialists. The facility seeks to fill the Call Center Team leader position who will onboard, train, motivate, develop, and lead our Customer Service & Contact Centre team to ensure the effective and efficient running ...

                                        29 days agofindojobs.ke
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                                        Business Development Manager-Abf At Absa Bank Limited

                                        Absa Bank - Nairobi

                                          Job SummaryThe purpose for this role is to have a dedicated resource with the appropriate skills and knowledge to support the Asset Finance strategy in CIB and BB segments of the bank.Role will involve enhancing Asset Finance business development through effective sales action plans, ensuring all new business is sourced from Dealers, existing Clients and New to bank clients.To implement sales pla...

                                          12 days agofindojobs.ke
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                                          IT Audit Manager, VisionFund International at World Vision Kenya

                                          World Vision Kenya - Nairobi

                                            World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice. Job Summary In liaison with the Global Director of Internal Audit, lead and manage the delivery of IT Audit services for VisionFund International, including...

                                            10 days agojobwebkenya.com
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                                            Business Development Manager-ABF

                                            Nairobi

                                              Job Summary The purpose for this role is to have a dedicated resource with the appropriate skills and knowledge to support the Asset Finance strategy in CIB and BB segments of the bank. Role will involve enhancing Asset Finance business development through effective sales action plans, ensuring all new business is sourced from Dealers, existing Clients and New to bank clients. To implement sales ...

                                              12 days agoelevolt.co.ke
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                                              Call Centre Quality Analyst at HCS Affiliates Group

                                              HCS Affiliates Group - Nairobi

                                                HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. CALL CENTRE QUALITY ANALYST Summary Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Quality Analyst. .The quality analyst is responsible of evaluating; monitoring and developing overall agent performance w...

                                                30+ days agojobwebkenya.com
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                                                Customer Care Escalation Agent at BURN Manufacturing

                                                BURN Manufacturing - Kiambu

                                                  BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstoves About the role BURN is looking for an exceptional, efficient A Customer Care Escalation Agent to fil...

                                                  17 days agojobwebkenya.com
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