Wed Mar 27 2024 08:30:19 GMT+0000 (Coordinated Universal Time)

Call centre job opportunities

Call Centre Officer II

Independent Policing Oversight Authority IPOA - Nairobi

    Call Centre Officer II

    7 days agofuzu.com
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    Call Centre Team Lead

    HCS Affiliates Group Recruitment - Nairobi

      Coordinate operations control centerMaximize the productivity of resources (people, technology etc.)Coach and handhold agents to maintain high operations standardsMonitor and improve order delivery time whilst minimizing order cancellations.Evaluate performance with key metrics (etc.)Ensure quality assurance checks are completed and maintainedOptimize delivery times and maximize GsatEnsure team m...

      9 days agofuzu.com
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      German Speaking Call Centre Agents

      Nairobi

        Position: German Speaking Call Centre Agent Language Requirement: Level Proficiency B2 and above Location: Nairobi Can you speak, write, listen or read German? Are you fluent in German? We want you to be a part of our client's dynamic team! Why Join Us: Exciting Opportunities: Join a fast-growing company with room for advancement.Multicultural Environment: Work in an inclusive and diverse workpla...

        8 days agofindojobs.ke
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        German Speaking Call Centre Agents

        Top Level Management - Nairobi

          Our Client is looking for German Speaking Call Centre Agents who can Read & Write and Listen & Speak in German.

          10 days agobrightermonday.co.ke
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          Call Centre Team Lead At Hcs Affiliates Group

          Es Group - Nairobi

            Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Call Centre Team Lead. The job holder will ensure that all Call-center functions are adequately carried out effectively, putting into cognizance clients' satisfaction and increased stake-holders value.ResponsibilitiesCoordinate operations control centerMaximize the productivity of r...

            8 days agofindojobs.ke
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            Customer Care Call Attendant Job Modern Coast Express Ltd - Corporate Staffing Services

            Modern Coast Express - Nairobi

              At Modern Coast we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We re looking for a highly skilled call center representatives to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will hand...

              6 days agocorporatestaffing.co.ke
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              Call Centre Team Lead at HCS Affiliates Group

              HCS Affiliates Group - Nairobi

                HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. Summary Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Call Centre Team Lead. The job holder will ensure that all Call-center functions are adequately carried out effectively, putting into cognizance clie...

                9 days agojobwebkenya.com
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                Customer Care Call Attendant At Modern Coast Express

                Modern Coast Express - Nairobi

                  Responsibilities & Objectives.Handle a large volume of inbound and outbound calls in a timely mannerTake customer calls and provide accurate, satisfactory answers to their queries and concern.De-escalate situations involving dissatisfied customers, offering patient assistance and support.Identify customer needs, research issues, resolve complaints, and provide solutionsMaintain ownership of calls...

                  5 days agofindojobs.ke
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                  Call Centre Officer Ii - 2 Posts At Independent Policing Oversight Authority (Ipoa)

                  Independent Policing Oversight Authority Ipoa - Nairobi

                    IPOA/HR/18/2024Job PurposeResponsible for receiving, sorting and processing complaints on police misconduct at the Call Centre.Key Responsibilities/ Duties / TasksImplement policies, strategies, guidelines, plans, standards and procedures pertaining to complaints management through the call centre;Implement systems and processes at the call Centre for efficient management of complaints against th...

                    7 days agofindojobs.ke
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                    Customer Care Call Attendant at Modern Coast Express

                    Modern Coast Express - Nairobi

                      Modern Coast Express Ltd is a luxury coach company incorporated on 26th May 2007 operating within Kenya, Uganda, Tanzania and Rwanda. Modern Coast Express is one of the most recognised luxury bus companies operating in the region. The company has over 50 branches in Kenya ,5 branches in Uganda , 6 branches in Tanzania and one branch in Rwanda Responsibilities & Objectives. Handle a large volume o...

                      6 days agojobwebkenya.com
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                      Arabic Speaking Call Centre Agents

                      Flexi Personnel - Nairobi

                        Assist our client s community and help resolve inquiries empathetically, accurately and on time.Make well balanced decisions and personally driven to be an effective advocate for our community.Investigate and resolve issues that are reported on client platform such as requests for account support.Respond to user inquiries with high quality, speed, empathy and accuracy.Gather, analyze and utilize ...

                        14 days agofuzu.com
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                        Contact Centre Nurse Job AAR Insurance - Corporate Staffing Services

                        AAR Insurance - Nairobi

                          Overall Purpose of the Job To ensure the provision of high-quality customer service with respect to medical and non-medical business customers. Key Responsibilities Handling customers queries, complaints, and instructions received through all communication channels e.g. Calls, Emails etc, within a 24-hour coverage. Drive progress towards the goal to reduce operational costs and increase the total...

                          9 days agocorporatestaffing.co.ke
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                          Call Centre Quality Analyst At Hcs Affiliates Group

                          Es Group - Nairobi

                            CALL CENTRE QUALITY ANALYSTOur client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Quality Analyst. .The quality analyst is responsible of evaluating; monitoring and developing overall agent performance while ensuring quality of all customer support activities meet the client standards expectationsResponsibilitiesPlan, perform and overse...

                            13 days agofindojobs.ke
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                            Call Center Teamleader At Ital Global

                            Ital Global - Nairobi

                              About the Client:A leading private modern healthcare facility located in Nairobi, Kenya that offers a range of services with a dedicated team of various professional and qualified specialists. The facility seeks to fill the Call Center Team leader position who will onboard, train, motivate, develop, and lead our Customer Service & Contact Centre team to ensure the effective and efficient running ...

                              11 days agofindojobs.ke
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                              Call Centre Quality Analyst at HCS Affiliates Group

                              HCS Affiliates Group - Nairobi

                                HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. CALL CENTRE QUALITY ANALYST Summary Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Quality Analyst. .The quality analyst is responsible of evaluating; monitoring and developing overall agent performance w...

                                14 days agojobwebkenya.com
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                                Permalink to Call Center Team Leader

                                Nairobi

                                  Vacancy: Call Center Team Leader - Hospital (Nairobi) Ital GLOBAL - We are a comprehensive Human Capital and Quality Management Consultancy firm dedicated to helping organizations just like yours with their HR and Quality Management requirements. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best retu...

                                  13 days agojobsinkenya.co.ke
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                                  Call Center Teamleader At Ital Global

                                  Ital Global - Nairobi

                                    About the Client:A leading private modern healthcare facility located in Nairobi, Kenya that offers a range of services with a dedicated team of various professional and qualified specialists. The facility seeks to fill the Call Center Team leader position who will onboard, train, motivate, develop, and lead our Customer Service & Contact Centre team to ensure the effective and efficient running ...

                                    12 days agofindojobs.ke
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                                    Arabic Speaking Call Centre Agents At Flexi-Personnel

                                    FlexiPersonnel - Nairobi

                                      Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Arabic language speaking call center agents.Duties and ResponsibilitiesAssist our client's community and help resolve inquiries empathetically, accurately and on time.Make well balanced decisions and personally driven to be an effective advocate for our community.Investiga...

                                      15 days agofindojobs.ke
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                                      Arabic Speaking Call Centre Agents at Flexi-Personnel

                                      FlexiPersonnel - Nairobi

                                        Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

                                        16 days agojobwebkenya.com
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                                        Contact Centre Nurse At Aar Insurance

                                        Aar Insurance - Nairobi

                                          Overall Purpose of the JobTo ensure the provision of high-quality customer service with respect to medical and non-medical business customers.Key ResponsibilitiesHandling customers' queries, complaints, and instructions received through all communication channels e.g. Calls, Emails etc, within a 24-hour coverage.Drive progress towards the goal to reduce operational costs and increase the total nu...

                                          9 days agofindojobs.ke
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                                          Call Center Teamleader at Ital Global

                                          Ital Global - Nairobi

                                            We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend About the Client: A leading private modern healthcare facility located in Na...

                                            13 days agojobwebkenya.com
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                                            Contact Centre Nurse at AAR Insurance

                                            AAR Insurance - Nairobi

                                              AAR Insurance is a licensed financial services provider in Kenya and a member of the Association of Kenya Insurers (AKI) with presence across the country through its intensive branch and broker network. Overall Purpose of the Job To ensure the provision of high-quality customer service with respect to medical and non-medical business customers. Key Responsibilities Handling customers queries, com...

                                              9 days agojobwebkenya.com
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                                              Aftersales Support Coordinator

                                              BURN -

                                                Implement the aftersales process & carbon support model in line with the laid down strategy. Provide aftersales & carbon training to call centre managers, aftersales & carbon support team, sales team, and field logistic team. Identify and vet service centre location, and define service level offering to ensure service accessibility, visibility and affordability for customers. Lead roll out of ser...

                                                4 days agofuzu.com
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                                                Call Centre Agents. (Nairobi Region)

                                                Nairobi

                                                  Department Targets; Achieve Monthly targets in the following KPIs Collections Targets Adherence to SoPs Other Responsibilities Include -Carry out debt collections and consistently meet and maintain collections targets daily, including the targeted number of effective/quality calls captured well in CRM. -Maintain a realistically low incidence rate of bad debt in with the monthly targets by ensurin...

                                                  22 days agofindojobs.ke
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