Call centre industry

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we intend to achie...

Responsibilities The role entails significant interaction with clients, both face-to-face or over the telephone. Tasks are varied and include: Understanding customers& diverse business needs and identifying solutions to meet those needs Identifying and developing new business through networking, courtesy and follow-up calls Arranging for customer presentations and demonstrations of proposed solut...

World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice. Job Summary In liaison with the Global Director of Internal Audit, lead and manage the delivery of IT Audit services for VisionFund International, including...

Job SummaryThe purpose for this role is to have a dedicated resource with the appropriate skills and knowledge to support the Asset Finance strategy in CIB and BB segments of the bank.Role will involve enhancing Asset Finance business development through effective sales action plans, ensuring all new business is sourced from Dealers, existing Clients and New to bank clients.To implement sales pla...

Job Summary The purpose for this role is to have a dedicated resource with the appropriate skills and knowledge to support the Asset Finance strategy in CIB and BB segments of the bank. Role will involve enhancing Asset Finance business development through effective sales action plans, ensuring all new business is sourced from Dealers, existing Clients and New to bank clients. To implement sales ...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary The purpose for this role is to have a dedicated resource with the appropriate skills and knowledge to support the Asset Finance strategy in CIB and ...

IT Audit operations leadershipDevelop and implement the annual IT audit plan based on a risk assessment and regulatory requirements.Lead, manage or conduct special IT reviews of a complex nature as may be requested by Audit and Risk Committee (ARC) or SLT, applying sound judgment to assess effectiveness and efficiency of controls, processes and operations.Lead and conduct IT audits, including rev...

VisionFund's work seeks to end intergenerational poverty through financial products and services. We're about the long-term change that ensures children can break free of the poverty cycle, for good.By supporting people and communities living in poverty to develop and grow their livelihoods, VisionFund is catalysing sustainable economic growth to break the cycle of poverty, so that children can r...

Job SummaryIn liaison with the Global Director of Internal Audit, lead and manage the delivery of IT Audit services for VisionFund International, including delivery of IT audits in respect of VisionFund Global Centre, and being a Subject Matter Expert providing guidance, advice and oversight to local Internal Audit teams in the Microfinance Institutions (MFI) within VisionFund's global network. T...

World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice. Job Summary In liaison with the Global Director of Internal Audit, lead and manage the delivery of IT Audit services for VisionFund International, including...

Firmly established as Africa s carriers carrier, award-winning capacity wholesaler WIOCC provides international and African telcos and ISPs with unrivalled high-speed, resilient and diverse capacity into, within and out of Africa. Reporting Line: TAC Manager Job Objective Provide 2nd level technical support, resolve escalated incidents and assigned problems, coach the first level NOC team and man...

Job Ref. No: JLIL188Role PurposeThe main purpose is to play a key role in ensuring the efficient resolution of customer inquiries, complaints, and concerns across various touchpoints, while maintaining a high standard of customer support. In addition to supervising the team's training and empowerment, this role involves analysing premium and policy statuses for portfolio retention and proactively...

We are seeking to recruit a Customer Experience Executive to provide a point of communication and contact with customers to address concerns and complaints and review the customers comments regarding their experience while reviewing all customer information in company databases to ensure that it is up to date. Customer Experience Job Responsibilities Respond to customer inquiries and make every e...

About TechnoServeEveryone deserves the opportunity to build a better future. This simple idea has been at the heart of work around the world for over 50 years. TechnoServe is a pioneer in leveraging the power of business and markets to create sustainable pathways out of poverty.The low-income communities in which we work are full of enterprising people. Their small-scale farms and businesses are ...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To perform all the case management roles both at the contact centre and back office, which includes but not limited to: Responsibilities Sensitise an...

Job Description The Information Centre Care Agent is responsible for managing all incoming calls to the OLD MUTUAL Medical emergency hotlines. KEY TASKS AND RESPONSIBILITIES Answer incoming telephone calls into the Call Center in a professional manner at all times Working with providers and the OLD MUTUAL Case management team to manage the admission and discharge process of OLD MUTUAL Members Man...

Position Description mPharma is looking for a Call Centre Representative with a background in healthcare management and Pharmaceuticals. As a Call Center Representative, you will be the face of our B2C business (online and offline retail) and will be responsible for helping customers understand and use our services and provide applicable education on available pharmaceutical products to patients....

ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services. Purpose/Mission The Customer Experience Department leads Support excellence through a smart customer journey and insightful & responsive analysis. The department creates & manages against a strategy and plan that speaks to the wider Group and Country strategic objecti...

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? At Maersk, we are determined to put our customers' needs first. Global Markets are evolving fast, and we aim to connect, protect, and simplify our customers' supply chain in response to these changes. We are on an exciting journey to transform the flow of goods, dat...

Job Summary We are looking for enthusiastic and energetic Telesales Agents to sell our products on contribute to generating sales for our company. The Agents will be responsible for closing sales deals over the phone and maintaining good customer relationships. Responsibilities An effective telesales agent must be an excellent communicator and possess superior people skills. They must be confiden...

Maersk Line is the world s largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world Opportunity Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? At Maersk, we are determined to put our cu...

Job Ref. No: JLIL188 Role Purpose The main purpose is to play a key role in ensuring the efficient resolution of customer inquiries, complaints, and concerns across various touchpoints, while maintaining a high standard of customer support. In addition to supervising the team's training and empowerment, this role involves analysing premium and policy statuses for portfolio retention and proactive...

About the role The Business Systems Associate will aid in developing, testing, documenting, and troubleshooting of various business systems and tools as part of Sun King's Programs Team. Other duties of the role include interacting with vendors, preparation of technical end-user documents, and creation and dissemination of training materials to internal staff for these systems, tools, and automat...

Job Ref. No. JLIL176 Role Purpose The role holder interacts with Jubilee Life customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints and implement initiatives to improve customer satisfaction levels and loyalty, while ensuring that the customers receive world class customer service exper...