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Job DescriptionAs a Realtime Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance schedule adherence of Agents in real-time, ensuring optimum service levels are achieved to deliver consistent performance.Roles and ResponsibilitiesReal-time and/or intra-day management of resources to ensure an accurate number of resources are schedu...

Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. Job Description As a Realtime Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendan...

Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. Summary As a Realtime Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance sched...

Job Ref. No: JHIL104 Role Purpose The job holder will handle inquiries from intermediaries, customers, and providers by understanding their needs, addressing their questions, resolving issues, and fulfilling requests. The role holder is expected to provide excellent service in all customer interactions and create memorable experiences. Main Responsibilities Delivery exceptional customer experienc...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No: JHIL104 Role Purpose The job holder will handle inquiries from intermed...

Customer care jobs in Kenya. Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.Job Ref. No: JHIL104 Role Purpose The job holder will ha...

Jumba is a construction tech platform that simplifies B2B purchase and financing of construction materials Job Purpose: In this role, you ll learn how to curate awesome experiences for our customers and grow our financing product from its current launch stage to a major success. Fun Fact: People at Jumba have in the past year reinvented an entire industry, imagine what you could do here! Responsi...

Jumba is a construction tech platform that simplifies B2B purchase and financing of construction materials Job Purpose: In this role, you ll learn how to curate awesome experiences for our customers and grow our financing product from its current launch stage to a major success. Fun Fact: People at Jumba have in the past year reinvented an entire industry, imagine what you could do here! Responsi...

Customer service jobs. Imara Hospital is a fast-growing healthcare facility located in Embu county, that is on track to be the lead healthcare brand in Mt. Kenya in the next few years. The hospital is on a mission to create better lives for people living in underserved areas, by providing affordable world-class healthcare with compassion, through service excellence. The hospital has launched a 10...

Call Center Representative responsibilities include:Managing large amounts of inbound and outbound calls in a timely mannerFollowing call centre "scripts" when handling different topicsIdentifying customers' needs, clarify information, research every issue and providing solutionsJob DescriptionWe are looking for a Call Center Representative that will be the liaison between our hospital and its cu...

Established in 1997, Lion s SightFirst Eye Hospital is among the leading Eye hospitals in East & Central Africa. We are located in the serene Loresho neighborhood, 25 minutes from the Nairobi CBD. We also offer Dental, ENT & Diabetes healthcare services Call Center Representative responsibilities include: Managing large amounts of inbound and outbound calls in a timely manner Following call centr...

Role ProfileWe are looking to bring onboard a Customer Experience Executive to based in Mombasa, Kenya to join our operations team. The role holder will play key role in resolving customer issues and act as an interface between the customer (both internal and external) and the solution providers. He/she will address complaints, resolve issues and drive customer satisfaction and retention for the ...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.Job Ref. No: JHIL104 Role Purpose The job holder will be responsible for attending to...

The World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves. Summary Overview Resource Mobilization Coordinators contribute to CIFOR-ICRAF s resource mobilization goal to achieve significant, predictable, multi-year fund...

The World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves. Overview Resource Mobilization Coordinators contribute to CIFOR-ICRAF s resource mobilization goal to achieve significant, predictable, multi-year funding to e...

Scope of Work The call centre partner is expected to provide outbound call centre services oversee inbound client support on Phone with other possible channels being WhatsApp, SMS, Facebook and Instagram for a period of 1 year. The required partner shall render call centre services that meet global standards which should include but not be limited to workspace for call center agents, with worksta...

Sheer Logic Management Consultants (SLMC) was incorporated in 1997 as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public Main purpose of the job An outbound contact center role whose aim is to onboard and/or cross sell to new and existing customers by contacting t...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No: JHIL104 Role Purpose The job holder will be responsible for attending t...

ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services. Purpose/Mission The Customer Experience Department leads Support excellence through a smart customer journey and insightful & responsive analysis. The department creates & manages against a strategy and plan that speaks to the wider Group and Country strategic objecti...

The successful candidate, will work hand in hand with the Portfolio Executive, the General Manager and other members of the management team to ensure that they deliver professional, high quality and efficient services to Broll and Garden City Mall Management. He/she will be tasked with the execution of the following duties: - Assumes responsibility for the planning, development, and implementatio...

About the role The Business Systems Associate will aid in developing, testing, documenting, and troubleshooting of various business systems and tools as part of Sun King's Programs Team. Other duties of the role include interacting with vendors, preparation of technical end-user documents, and creation and dissemination of training materials to internal staff for these systems, tools, and automat...

Triggerise is a non-profit that motivates users primarily young women and adolescent girls to make positive choices. We use nudges like reminders, discounts, in person and digital follow-ups, and reward points to encourage our users to access and use healthy products and services. Scope of Work The call centre partner is expected to provide outbound call centre services oversee inbound client sup...

Customer Service Jobs In KenyaImara Hospital is a fast-growing healthcare facility located in Embu county, that is on track to be the lead healthcare brand in Mt. Kenya in the next few years. The hospital is on a mission to create better lives for people living in underserved areas, by providing affordable world-class healthcare with compassion, through service excellence. The hospital has launch...

Broll Kenya is a property services company which represents clients in the rapidly growing East Africa economic block which includes Kenya, Tanzania and Ethiopia. Summary The successful candidate, will work hand in hand with the Portfolio Executive, the General Manager and other members of the management team to ensure that they deliver professional, high quality and efficient services to Broll a...