Call centre agent responsibilities

Job Description Position: German Speaking Call Centre Agent Language Requirement: Level Proficiency B2 and above Location: Nairobi Can you speak, write, listen or read German? Are you fluent in German? We want you to be a part of our client's dynamic team! Why Join Us: Exciting Opportunities: Join a fast-growing company with room for advancement. Multicultural Environment: Work in an inclusive an...

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. SUMMARY The Information Centre Care Agent is responsible for managing all incoming calls to the OL...

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services. Job Purpose/Mission The Customer Experience Department leads Support excellence through a smart customer journey and insightful & responsive analysis. The department creates & manages against a strategy and plan that speaks to the wider Group and Country strategic obj...

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. SUMMARY The Information Centre Care Agent is responsible for managing all incoming calls to the Ol...

SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with over 2,500 of the fastest growing and most successful businesses in our region, including all local Fortune 500 companies, and many regional leaders, such as Cincinnati Children s Hospital and The Columbus Dispatch. Responsibilities The holder of th...

Administration Jobs In Kenya. Call Centre Agent , Caritas MFB. Job Purpose To provide excellent customer service on both inbound and outbound calls Key Responsibilities Promptly resolving customers enquiries at the first instance by using the bank s systems and escalating to the relevant teams when need arises. Keep a comprehensive record of all engagements in the call center data bank. Cross-sel...

Administration Jobs In Kenya. Call Centre Agent, Madison General Insurance Kenya Limited. Madison General Insurance Kenya Limited, a subsidiary of Madison Group and a leading provider of general insurance products throughout Kenya, is recruiting for the above position. The Role Key responsibilities To pick all calls directed to the medical call center and assign them to the relevant people; and h...

Customer Care Jobs In Kenya. Contact Centre Agents, Family Bank. Are you a go-getter, ambitious, positive minded and self-driven individual? We are looking for you. There are several contract based positions that will be required to offer a distinguished Customer experience and optimize on emerging opportunities. Reporting Reporting to the contact center Supervisor, the Contact center agent will ...

Customer Service Jobs In Kenya. Job Title: Call Center Agent, Industry: Logistic, Location: Nairobi, Gross Salary: 25k, Our client a shipping and logistics company seeks to hire a qualified person for the role of Call Centre agent. The call center agent will be the first point of contact for handling customer inquiries, complaints. Duties and Responsibilities Manage large amounts of inbound and o...

Call Centre Agent Job, Customer Service Jobs 2021, The incumbent shall be responsible for conversion of prospective students who have expressed interest to join the University. This shall be done through making telephone calls and also assisting prospects who walk in to the University to make inquiries. Qualifications Diploma in Business, Marketing, Communications, or related field At least one y...

Call Center Representative Job, Current Customer Service Jobs, Title: Call Center Representative Home Appliances, Industry: Electronics, Location: Nairobi, Gross Salary: 35k 40k, Our client is a market leader in home appliances in Kenya. They seek to hire an agile and customer-focused Call Center Representative. The successful candidate will be tasked with managing incoming calls form clients, tr...

Customer Experience Team Leader Jobs, Customer Service Jobs In Kenya, Title: Customer Experience Team Leader, Industry: Renewable Energy, Location: Nairobi, Salary: 100K 150K, Our client is a leading battery and renewable energy distributor in the region. They seek to hire a well-organized and result-oriented Customer Experience Team Leader who will lead the customer service team in offering prom...

BBOXX designs, manufactures, distributes and finances innovative plug & play solar systems to improve access to energy across Africa and the developing world. More than 70,000 BBOXX products have been sold in more than 35 countries, improving the lives of more than 350,000 people. Reports to: Customer Service Call Centre Supervisor Purpose: Make outgoing calls to customers across BBOXX portfolio,...

To manage work queues to ensure all delinquent queues are actioned.All call information to be captured accurately.Make contact with defaulting customers by calling them with an aim of negotiating a settlement of the arrearsMonitoring collection accounts allocated on a daily basis and taking appropriate actions to ensure that the collection portfolio remains within acceptable limits through the ap...

To collect defaulted loans through calls and ensuring high customer service is adhered.

Candidates must be able to respond to the needs of customers and provide products/services information to customers via Inbound & Outbound calls, Emails, and Live Chat in a friendly & timely manner. Evaluate problems and complaints of the callers and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Manage inbound and outbound calls Develop and follow various communication scripts when speaking to clients on specific areas; Handle daily customer engagement; Identify customer needs , answer questions and solve problems according to defined criteria; Operationalize the Customer Relationship Management (CRM) systems; Handle interaction and provide conversation logs and storing customer data for...

Call Centre Agent Job

Call Centre Agent

Call Centre Agent

Lipa Later is a risk free, point of sale credit option that allows retailers to sell goods and services to consumers with repayments made in affordable monthly instalments. It is the leading third party instalment plan for retailers in East Africa currently operating in Kenya and Rwanda Summary Act as the gatekeeper of the Company, you will be our vendor s first point of contact, responsible for ...

Spanish fluent Call Center Customer Service Agents for New Call Center in Nairobi

Call Centre Agent at Caritas MFB