Call Center Representative jobs

Job Description Required Abilities: Adaptability and accountability. Fluency in multiple languages may be desired. Ability to ask prying questions and diffuse tense situations. Required Work Experience : Call Center Representative Degree : Bachelor of Commerce - BCom | Bachelor of Arts - BA Required Knowledge : Strong time management and decision making skills. More education or experience may be...

Manage inbound and outbound calls Develop and follow various communication scripts when speaking to clients on specific areas; Handle daily customer engagement; Identify customer needs , answer questions and solve problems according to defined criteria; Operationalize the Customer Relationship Management (CRM) systems; Handle interaction and provide conversation logs and storing customer data for...

The key duties and responsibilities for the position include; 1. Customer engagement through calls 2. Customer calls backs for data verification 3. Keep track of assigned accounts to identify outstanding debts 4. Negotiate pay off deadlines or payment plans 5. Manage multiple delinquent accounts and implement debt collection strategies 6. Ensure policies and procedures for debt recovery are follo...

Nawiri African Sprouts Limited Fast Credit is looking to fill in the above positions with dynamic, self-driven and results oriented individuals with skills in customer management and tele-collections.

Gross Salary: 40,000,Our client is seeking to hire a motivated and customer-focused showroom call center Customer Care Representative to join their dynamic team. As a Showroom Call Center Customer Care Representative, you will be responsible for addressing customer inquiries, providing product information, resolving issues, and ensuring customer satisfaction over the phone and through electronic ...

Obtaining client information by answering telephone calls and verifying information.Informing clients by explaining procedures, answering questions and providing information.Maintaining and improves quality by adhering to set standards and guidelines.Keeping a shared log of functional/process improvements/issues for iterative purposes.Following call center/communication scripts when handling diff...

mPharma s mission is to increase patient access to high quality medications. Through our drug benefits service, we offer a number of solutions to health insurance companies and pharmaceutical companies to make it easier for patients to afford their medications. Summary mPharma is looking for a Call Centre Representative with a background in healthcare management and Pharmaceuticals. As a Call Cen...

Job Description Key Responsibilities Act as Line manager for all test centre staff regarding employee relations, training & development, absence management and performance management Support the Regional Manager in recruitment issues and conduct staff interviews as required Carry out 1-2-1 meetings, Performance Reviews and Development Reviews with staff as required Maintain and update local site ...

At Pearson, we re committed to a world that s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it s one child in our own backyard or an education community across the globe. Key Responsibilities Act as Line manager for all test centre st...

InSupply Health, an affiliate of JSI Research & Training Institute, Inc. (JSI), is an independent, supply chain advisory firm based in East Africa that provides our clients with customized guidance on supply chain management and design Summary The candidate will play a technical and analytical role in the project activities, implement projects, help to generate new business for the organization a...

Solutech Limited is an Innovative Custom Software Solutions provider based in Nairobi,Kenya comprised of brilliant Software developers with vast experience in building Technology Solutions for business. With our tagline Technology empowering business we partner with businesses to increase efficiency in operation by understanding their process and creating solutions that users Naturally adapt in t...

Our Story Genesis of Yehu and Its brief history Yehu Microfinance began as a project of CHOICE Humanitarian in 1998 with 300 female members in a small rural village in the Kwale County, Kikoneni located in the former (before the promulgation of the new Constitution) Coast Province of Kenya. The initial group was formed to mobilize savings among its members to inculcate the saving culture, though ...

Responsible for addressing customer inquiries, providing product information, resolving issues, and ensuring customer satisfaction over the phone and through electronic communication channels

Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries. Responsibilities: Handle incoming customer calls, emails, and chats in a courteous and professional ...

Job Description About the job Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, Envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients. Receives requests by mail, telephone, or in person regarding insurance claims/policies. R...

Call Center Representative at Influx

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit headquartered in Belgium focuses on the needs of International Organisations. This unit is specialised in...

Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights. Essential Duties Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues Full understanding of how to deliver a positive cust...

Previous experience in sales preferred

Jiji.co.ke is the No1 online marketplace in Kenya! We have engaged thousands of the brightest minds around the world, all focused towards one goal bringing sellers and buyers together to interact and trade from the comfort of their digital devices. RESPONSIBILITIES Present, promote and sell Jiji premium services to existing and prospective customers Establish, develop and maintain positive custom...

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit headquartered in Belgium focuses on the needs of International Organisations. This unit is specialised in...

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit headquartered in Belgium focuses on the needs of International Organisations. This unit is specialised in...

Customer Service Jobs In Kenya. Job Title; Customer Service Representative, Job holder reports to; Customer Service Manager, Reporting Department: Marketing & Communications, Primary purpose of the role; Customer Service. Communicate to distributors and key accounts on all offers and pricelists to the trade. Consolidate weekly and monthly feedback on offers and promotions from the sales represent...

Customer Service Jobs In Kenya. Customer Service Representative , Haco Industries (K) Limited . Job holder reports to; Customer Service Manager. Reporting Department: Marketing & Communications. Primary purpose of the role; Customer Service. Communicate to distributors and key accounts on all offers and pricelists to the trade. Consolidate weekly and monthly feedback on offers and promotions from...