Wed Mar 27 2024 08:30:19 GMT+0000 (Coordinated Universal Time)

Call center operations jobs

Call Center Quality Analyst at SunCulture Kenya Ltd

Citi - Nairobi

    Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continentAbout the role The Call Center Quality Analyst(QA) is responsible for assessing t...

    4 days agomyjobmag.com
    See more details

    Call Center Quality Analyst At Sunculture Kenya Ltd

    Sunculture Kenya - Nairobi

      About the roleThe Call Center Quality Analyst(QA) is responsible for assessing the quality of the performance of the call center teams dealing with our existing and potential customers. The QA will monitor the inbound and outbound call and email and Social Media responses to assess the team members' demeanor, technical knowledge on products and processes, customer service performance, and conform...

      5 days agofindojobs.ke
      See more details

      Call Center Quality Analyst at SunCulture Kenya Ltd

      SunCulture Kenya - Nairobi

        Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent About the role The Call Center Quality Analyst(QA) is responsible for assessing ...

        5 days agojobwebkenya.com
        See more details

        Call Center Quality Control (QC)

        Dial Afrika - Nairobi

          Monitor and evaluate inbound and outbound calls handled by call center agents to assess quality and adherence to company standards.Develop and implement quality control processes and procedures to improve the overall performance of the call center.Provide feedback and coaching to call center agents based on quality assessments, identifying areas for improvement and providing guidance for skill de...

          8 days agofuzu.com
          See more details

          Call Center Specialist

          N1 Partners - Nairobi

            Key responsibilities:Responding to customer queries in a timely and accurate way via emails or chats.Identifying customer needs and assisting customers with their queries.Escalate technical issues.Follow communication procedures, guidelines and Company policies.Knowledge of the admin area, the ability to use all the provided tools (training).Experience needed:BSc/HND in any relevant field or cert...

            11 days agofuzu.com
            See more details

            Call Center Quality Control (Qc) At Dial Afrika

            Dial Afrika - Nairobi

              Position Overview:As the Call Center Quality Control (QC) Specialist, you will be responsible for monitoring and evaluating the quality of calls handled by our call center agents. You will ensure that our agents consistently deliver outstanding service to our clients and maintain high standards of professionalism and efficiency. This role requires a meticulous attention to detail, excellent commu...

              9 days agofindojobs.ke
              See more details

              Call Center Teamleader At Ital Global

              Ital Global - Nairobi

                About the Client:A leading private modern healthcare facility located in Nairobi, Kenya that offers a range of services with a dedicated team of various professional and qualified specialists. The facility seeks to fill the Call Center Team leader position who will onboard, train, motivate, develop, and lead our Customer Service & Contact Centre team to ensure the effective and efficient running ...

                11 days agofindojobs.ke
                See more details

                Customer Experience Lead At Ecosafi

                Ecosafi - Nairobi

                  As the Customer Experience Lead you will be responsible for ensuring an exceptional customer journey from onboarding to retention. This role requires a deep understanding of Call Center Operations, Customer Retention Strategies, and overall Customer Experience activities.ResponsibilitiesCall Center Management:Oversee Call Center operations, including inbound and outbound customer interactions.Dev...

                  1 day agofindojobs.ke
                  See more details

                  Customer Experience Lead at Ecosafi

                  Church World Service - Nairobi

                    Better Cooking Company t/a EcoSafi is a renewable energy clean cooking start up focused on the consumer market in Africa. Better Cooking Company (BCC) is introducing a modern, delightful, and clean way to cook at home. Enjoy the experience of quality cooking on LPG at the price of charcoal. BCC is now offering Kenyans the chance to save money while they enjoy clean and safe cooking. BCC is seekin...

                    1 day agomyjobmag.com
                    See more details

                    Customer Experience Lead at Ecosafi

                    Ecosafi - Nairobi

                      Better Cooking Company t/a EcoSafi is a renewable energy clean cooking start up focused on the consumer market in Africa. Better Cooking Company (BCC) is introducing a modern, delightful, and clean way to cook at home. Enjoy the experience of quality cooking on LPG at the price of charcoal Summary As the Customer Experience Lead you will be responsible for ensuring an exceptional customer journey...

                      1 day agojobwebkenya.com
                      See more details

                      Permalink to Call Center Team Leader

                      Nairobi

                        Vacancy: Call Center Team Leader - Hospital (Nairobi) Ital GLOBAL - We are a comprehensive Human Capital and Quality Management Consultancy firm dedicated to helping organizations just like yours with their HR and Quality Management requirements. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best retu...

                        12 days agojobsinkenya.co.ke
                        See more details

                        Call Center Teamleader At Ital Global

                        Ital Global - Nairobi

                          About the Client:A leading private modern healthcare facility located in Nairobi, Kenya that offers a range of services with a dedicated team of various professional and qualified specialists. The facility seeks to fill the Call Center Team leader position who will onboard, train, motivate, develop, and lead our Customer Service & Contact Centre team to ensure the effective and efficient running ...

                          12 days agofindojobs.ke
                          See more details

                          Call Center Teamleader at Ital Global

                          Ital Global - Nairobi

                            We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend About the Client: A leading private modern healthcare facility located in Na...

                            13 days agojobwebkenya.com
                            See more details

                            Call Centre Team Lead At Hcs Affiliates Group

                            Es Group - Nairobi

                              Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Call Centre Team Lead. The job holder will ensure that all Call-center functions are adequately carried out effectively, putting into cognizance clients' satisfaction and increased stake-holders value.ResponsibilitiesCoordinate operations control centerMaximize the productivity of r...

                              8 days agofindojobs.ke
                              See more details

                              Customer Care Intern at ENGIE

                              ENGIE - Nairobi

                                ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services. Purpose/Mission The Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Customer care officers help Engie Energy Access Kenya to develop strong relationship...

                                2 days agojobwebkenya.com
                                See more details

                                Call Centre Team Lead at HCS Affiliates Group

                                HCS Affiliates Group - Nairobi

                                  HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. Summary Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Call Centre Team Lead. The job holder will ensure that all Call-center functions are adequately carried out effectively, putting into cognizance clie...

                                  9 days agojobwebkenya.com
                                  See more details

                                  Live Operations Manager

                                  Glovo - Nairobi

                                    Be responsible for the effective operation of Customer Service hubs providing service to Kenia, Uganda, Ghana, Nigeria.Report to Regional Manager; and doted to General ManagerDirectly manage the local internal team (trainers, quality managers, supervisors...);Drive efficiency and quality in the hubs;Collect, analyze and report contact-center KPIs (costs, service level, customer service metrics, t...

                                    15 days agofuzu.com
                                    See more details

                                    Customer Service Assistant Job MKU - Corporate Staffing Services

                                    Mount Kenya University - Nairobi

                                      Mount Kenya University (MKU) is a chartered and ISO 9001:2015 certified University committed to a broad-based, holistic and inclusive system of education. The University is a member of the Inter-University Council of East Africa as well as the Association of Commonwealth Universities. MKU is largely known for its dynamic, comprehensive and thorough academic and vocational training system as well ...

                                      3 days agocorporatestaffing.co.ke
                                      See more details

                                      Live Operations Manager

                                      Nairobi

                                        YOUR MISSION We are looking for a Manager to lead the Customer Service operations in Ukraine. Glovo Customer Service helps Clients, Glovers and Partners through different channels (chat, email and phone) to solve their issues and to ensure they have an excellent experience with Glovo. THE JOURNEY Be responsible for the effective operation of Customer Service hubs providing service to Kenia, Ugand...

                                        15 days agoelevolt.co.ke
                                        See more details

                                        Live Operations Manager At Glovo

                                        Glovo - Nairobi

                                          YOUR MISSIONWe are looking for a Manager to lead the Customer Service operations in Ukraine. Glovo Customer Service helps Clients, Glovers and Partners through different channels (chat, email and phone) to solve their issues and to ensure they have an excellent experience with Glovo.THE JOURNEYBe responsible for the effective operation of Customer Service hubs providing service to Kenia, Uganda, ...

                                          15 days agofindojobs.ke
                                          See more details

                                          Live Operations Manager at Glovo

                                          Glovo - Nairobi

                                            Glovo is a Spanish start-up founded in Barcelona in 2015. It is an on-demand courier service that purchases, picks up, and delivers products ordered through its mobile app. 1 It aspires to be a multi-category lifestyle app with food delivery being the most popular offering YOUR MISSION We are looking for a Manager to lead the Customer Service operations in Ukraine. Glovo Customer Service helps Cl...

                                            16 days agojobwebkenya.com
                                            See more details

                                            Live Operations Manager - Ssa Sub-Saharan Africa

                                            Glovo - Nairobi

                                              If you're here, it's because you're looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. Not your usual app. We are the fastest-growing multi-category app connecti...

                                              15 days agofindojobs.ke
                                              See more details

                                              Business Intelligence Lead at Turaco

                                              Jobs in Kenya - Nairobi

                                                Job Description About the role The Business Intelligence Lead (BI Lead) will play a critical role in helping our team collect, analyze, and action data to improve our operational efficiency and customer experience. They will sit within our Service Center team, supporting the operations and growth of multiple country offices. Working with the leadership across insurance operations, contact center ...

                                                9 days agokazitoday.com
                                                See more details

                                                Business Intelligence Lead At Turaco

                                                Turaco - Nairobi

                                                  About the roleThe Business Intelligence Lead (BI Lead) will play a critical role in helping our team collect, analyze, and action data to improve our operational efficiency and customer experience.They will sit within our "Service Center" team, supporting the operations and growth of multiple country offices. Working with the leadership across insurance operations, contact center operations, part...

                                                  13 days agofindojobs.ke
                                                  See more details

                                                  Page of 

                                                  Next Page
                                                  Job Scope