Call Center Manager jobs

About The Role Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the...

About The RoleReporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the ...

YOUR MISSION We are looking for a Manager to lead the Customer Service operations in SSA Sub-Saharan Africa. Glovo Customer Service helps Clients, Glovers and Partners through different channels (chat, email and phone) to solve their issues and to ensure they have an excellent experience with Glovo. THE JOURNEY Be responsible for the effective operation of Customer Service hubs providing service ...

YOUR MISSIONWe are looking for a Manager to lead the Customer Service operations in SSA Sub-Saharan Africa. Glovo Customer Service helps Clients, Glovers and Partners through different channels (chat, email and phone) to solve their issues and to ensure they have an excellent experience with Glovo.THE JOURNEYBe responsible for the effective operation of Customer Service hubs providing service to ...

Glovo is a Spanish start-up founded in Barcelona in 2015. It is an on-demand courier service that purchases, picks up, and delivers products ordered through its mobile app. 1 It aspires to be a multi-category lifestyle app with food delivery being the most popular offering YOUR MISSION We are looking for a Manager to lead the Customer Service operations in SSA Sub-Saharan Africa. Glovo Customer S...

ResponsibilitiesSupport the QA lead in the onboarding of new staffSupport the QA lead in preparing training materialsStand in for QA lead in their absenceOwning the QA process to support the delivery of good customer experience and uphold brand valuesMonitor live calls using the dialer system to ensure collection best practices are upheldFormulate/seek updates on the standard QA form to meet chan...

Reeds Africa consult (RAC) offers a broad scale of Human resource services designed to provide professional supports for the growing needs of today s corporate organizations. Responsibilities Support the QA lead in the onboarding of new staff Support the QA lead in preparing training materials Stand in for QA lead in their absence Owning the QA process to support the delivery of good customer exp...

Your mission at Sistema.bio:The Customer Success Manager will ensure the successful adoption, use, and satisfaction of Sistema.bio's products and services among our customers. She or he will be responsible for our compliance with our SLA agreement and the development and implementation of customer care systems, reporting structures, processes, and trainings. The CSM will support our local teams t...

Your mission at Sistema.bio: The Customer Success Manager will ensure the successful adoption, use, and satisfaction of Sistema.bio's products and services among our customers. She or he will be responsible for our compliance with our SLA agreement and the development and implementation of customer care systems, reporting structures, processes, and trainings. The CSM will support our local teams ...

HR Manager (Call Center) at Summit Recruitment and Search

Job SummaryThe role holder is responsible for managing and building brand visibility, managing public relations within the company, building and sustaining the company's reputation for quality, reliability, and customersatisfaction.Main ResponsibilitiesDefine the customer, identify, map and train on the customer journey to improve the customer experienceContinually review and recommend business p...

Sistema Biobolsa is a system that transforms the manure of animals into biogas and a potent, natural fertilizer. By inputting the manure in the system on a daily basis, you will be able to develop and grow your activities on the farm, improve your energy security, and protect the environment. Transforming your animals manure into resource will provide you with a better quality of life! Your missi...

Care Manager (Contract) Call Centre FAK at Absa Bank Limited

To provide unmatched Financial Solutions that delight our customers. We are committed to empowering our employees whilst embracing innovation & emerging technologies in order to maximize stakeholders value. The Kenyan Alliance Insurance Company Limited is dedicated to become one of the leading regional insurance provider of all General Insurance and life Insurance coupled with the highest degrees...

Your mission at Sistema.bio: The Customer Success Manager will ensure the successful adoption, use, and satisfaction of Sistema.bio s products and services among our customers. She or he will be responsible for our compliance with our SLA agreement and the development and implementation of customer care systems, reporting structures, processes, and trainings. The CSM will support our local teams ...

Firmly established as Africa s carriers carrier, award-winning capacity wholesaler WIOCC provides international and African telcos and ISPs with unrivalled high-speed, resilient and diverse capacity into, within and out of Africa. Reporting Line: Field Team Leader Job Objective Provide field/sales support, resolve incidents and assigned problems, install, maintain and manage network equipment. Ke...

Firmly established as Africa s carriers carrier, award-winning capacity wholesaler WIOCC provides international and African telcos and ISPs with unrivalled high-speed, resilient and diverse capacity into, within and out of Africa. In November 2012 (at Africa Com), WIOCC won the Best Pan-African Initiative Award for building an unparalleled, diversity-rich, high-capacity African network which seam...

JOB DESCRIPTION Reporting to the Manager IT Networks the position holder will Provide technical expertise, design and support to Safaricom in the field of Call Center, local and wide area network administration. RESPONSIBILITIES Advises on the communications requirements of installed and planned networked information systems. Carries out surveys to establish network connection requirements. Maint...

JOB DESCRIPTIONReporting to theManager IT Networksthe position holder will Provide technical expertise, design and support to Safaricom in the field of Call Center, local and wide area network administration.RESPONSIBILITIESAdvises on the communications requirements of installed and planned networked information systems. Carries out surveys to establish network connection requirements. Maintain s...

Reporting to the Manager IT Networks the position holder will Provide technical expertise, design and support to Safaricom in the field of Call Center, local and wide area network administration. Responsibilities Advises on the communications requirements of installed and planned networked information systems. Carries out surveys to establish network connection requirements. Maintain system stand...

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. SUMMARY Reporting to the Manager IT Networks the position holder will ...

iColo: A Digital Realty Company, is the leading carrier-neutral data center provider operating state of the art facilities in Kenya and Mozambique. We serve a broad spectrum of clients Telecom carriers, ISPs &d peering points, IT & cloud providers, content providers, enterprise & financial services customers Summary To provide technical, (preventative) maintenance, repairs, installation and custo...

Monitor and evaluate inbound and outbound calls handled by call center agents to assess quality and adherence to company standards.Develop and implement quality control processes and procedures to improve the overall performance of the call center.Provide feedback and coaching to call center agents based on quality assessments, identifying areas for improvement and providing guidance for skill de...

Position Overview:As the Call Center Quality Control (QC) Specialist, you will be responsible for monitoring and evaluating the quality of calls handled by our call center agents. You will ensure that our agents consistently deliver outstanding service to our clients and maintain high standards of professionalism and efficiency. This role requires a meticulous attention to detail, excellent commu...