Tue Apr 16 2024 15:30:20 GMT+0000 (Coordinated Universal Time)

Call Center Manager jobs

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Service Center Associate- Tharaka

Tharaka-Nithi

    About The Role Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the...

    4 hours agoelevolt.co.ke
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    Live Operations Manager

    Nairobi

      YOUR MISSION We are looking for a Manager to lead the Customer Service operations in SSA Sub-Saharan Africa. Glovo Customer Service helps Clients, Glovers and Partners through different channels (chat, email and phone) to solve their issues and to ensure they have an excellent experience with Glovo. THE JOURNEY Be responsible for the effective operation of Customer Service hubs providing service ...

      1 day agoelevolt.co.ke
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      Live Operations Manager at Glovo

      Glovo - Nairobi

        Glovo is a Spanish start-up founded in Barcelona in 2015. It is an on-demand courier service that purchases, picks up, and delivers products ordered through its mobile app. 1 It aspires to be a multi-category lifestyle app with food delivery being the most popular offering YOUR MISSION We are looking for a Manager to lead the Customer Service operations in SSA Sub-Saharan Africa. Glovo Customer S...

        2 days agojobwebkenya.com
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        New

        Live Operations Manager At Glovo

        Glovo - Nairobi

          YOUR MISSIONWe are looking for a Manager to lead the Customer Service operations in SSA Sub-Saharan Africa. Glovo Customer Service helps Clients, Glovers and Partners through different channels (chat, email and phone) to solve their issues and to ensure they have an excellent experience with Glovo.THE JOURNEYBe responsible for the effective operation of Customer Service hubs providing service to ...

          14 hours agofindojobs.ke
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          Customer Service And Experience Manager At Kenyan Alliance Insurance

          Kenyan Alliance Insurance - Nairobi

            Job SummaryThe role holder is responsible for managing and building brand visibility, managing public relations within the company, building and sustaining the company's reputation for quality, reliability, and customersatisfaction.Main ResponsibilitiesDefine the customer, identify, map and train on the customer journey to improve the customer experienceContinually review and recommend business p...

            2 days agofindojobs.ke
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            Customer Service and Experience Manager at Kenyan Alliance Insurance

            Kenyan Alliance Insurance - Nairobi

              To provide unmatched Financial Solutions that delight our customers. We are committed to empowering our employees whilst embracing innovation & emerging technologies in order to maximize stakeholders value. The Kenyan Alliance Insurance Company Limited is dedicated to become one of the leading regional insurance provider of all General Insurance and life Insurance coupled with the highest degrees...

              3 days agojobwebkenya.com
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              Customer Success Manager At Sistema Biobolsa

              Sistema Biobolsa - Nairobi

                Your mission at Sistema.bio:The Customer Success Manager will ensure the successful adoption, use, and satisfaction of Sistema.bio's products and services among our customers. She or he will be responsible for our compliance with our SLA agreement and the development and implementation of customer care systems, reporting structures, processes, and trainings. The CSM will support our local teams t...

                6 days agofindojobs.ke
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                Customer Success Manager

                Nairobi

                  Your mission at Sistema.bio: The Customer Success Manager will ensure the successful adoption, use, and satisfaction of Sistema.bio's products and services among our customers. She or he will be responsible for our compliance with our SLA agreement and the development and implementation of customer care systems, reporting structures, processes, and trainings. The CSM will support our local teams ...

                  6 days agoelevolt.co.ke
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                  HR Manager (Call Center) at Summit Recruitment and Search

                  JobWebKenya -

                    HR Manager (Call Center) at Summit Recruitment and Search

                    14 days agobrightermonday.co.ke
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                    Customer Success Manager at Sistema Biobolsa

                    Sistema Biobolsa - Nairobi

                      Sistema Biobolsa is a system that transforms the manure of animals into biogas and a potent, natural fertilizer. By inputting the manure in the system on a daily basis, you will be able to develop and grow your activities on the farm, improve your energy security, and protect the environment. Transforming your animals manure into resource will provide you with a better quality of life! Your missi...

                      7 days agojobwebkenya.com
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                      Care Manager (Contract) Call Centre FAK at Absa Bank Limited

                      JobWebKenya -

                        Care Manager (Contract) Call Centre FAK at Absa Bank Limited

                        14 days agobrightermonday.co.ke
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                        Customer Success Manager Job Sistema Biobolsa - Corporate Staffing Services

                        Sistema Biobolsa - Nairobi

                          Your mission at Sistema.bio: The Customer Success Manager will ensure the successful adoption, use, and satisfaction of Sistema.bio s products and services among our customers. She or he will be responsible for our compliance with our SLA agreement and the development and implementation of customer care systems, reporting structures, processes, and trainings. The CSM will support our local teams ...

                          6 days agocorporatestaffing.co.ke
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                          Network Administrator

                          Nairobi

                            JOB DESCRIPTION Reporting to the Manager IT Networks the position holder will Provide technical expertise, design and support to Safaricom in the field of Call Center, local and wide area network administration. RESPONSIBILITIES Advises on the communications requirements of installed and planned networked information systems. Carries out surveys to establish network connection requirements. Maint...

                            8 days agoelevolt.co.ke
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                            Network Administrator At Safaricom Kenya

                            Safaricom Kenya - Nairobi

                              JOB DESCRIPTIONReporting to theManager IT Networksthe position holder will Provide technical expertise, design and support to Safaricom in the field of Call Center, local and wide area network administration.RESPONSIBILITIESAdvises on the communications requirements of installed and planned networked information systems. Carries out surveys to establish network connection requirements. Maintain s...

                              9 days agofindojobs.ke
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                              Network Administrator Job Safaricom - Corporate Staffing Services

                              Safaricom - Nairobi

                                Reporting to the Manager IT Networks the position holder will Provide technical expertise, design and support to Safaricom in the field of Call Center, local and wide area network administration. Responsibilities Advises on the communications requirements of installed and planned networked information systems. Carries out surveys to establish network connection requirements. Maintain system stand...

                                9 days agocorporatestaffing.co.ke
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                                Network Administrator at Safaricom Kenya

                                Safaricom Kenya - Nairobi

                                  Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. SUMMARY Reporting to the Manager IT Networks the position holder will ...

                                  10 days agojobwebkenya.com
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                                  Junior Site Engineer at Junior Site Engineer at iColo: A Digital Realty Company

                                  iColo A Digital Realty Company - Mombasa

                                    iColo: A Digital Realty Company, is the leading carrier-neutral data center provider operating state of the art facilities in Kenya and Mozambique. We serve a broad spectrum of clients Telecom carriers, ISPs &d peering points, IT & cloud providers, content providers, enterprise & financial services customers Summary To provide technical, (preventative) maintenance, repairs, installation and custo...

                                    6 days agojobwebkenya.com
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                                    Call Center Quality Control (QC)

                                    Dial Afrika - Nairobi

                                      Monitor and evaluate inbound and outbound calls handled by call center agents to assess quality and adherence to company standards.Develop and implement quality control processes and procedures to improve the overall performance of the call center.Provide feedback and coaching to call center agents based on quality assessments, identifying areas for improvement and providing guidance for skill de...

                                      29 days agofuzu.com
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                                      Call Center Quality Control (Qc) At Dial Afrika

                                      Dial Afrika - Nairobi

                                        Position Overview:As the Call Center Quality Control (QC) Specialist, you will be responsible for monitoring and evaluating the quality of calls handled by our call center agents. You will ensure that our agents consistently deliver outstanding service to our clients and maintain high standards of professionalism and efficiency. This role requires a meticulous attention to detail, excellent commu...

                                        30 days agofindojobs.ke
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                                        Call Center Teamleader At Ital Global

                                        Ital Global - Nairobi

                                          About the Client:A leading private modern healthcare facility located in Nairobi, Kenya that offers a range of services with a dedicated team of various professional and qualified specialists. The facility seeks to fill the Call Center Team leader position who will onboard, train, motivate, develop, and lead our Customer Service & Contact Centre team to ensure the effective and efficient running ...

                                          30+ days agofindojobs.ke
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                                          Call Center Teamleader At Ital Global

                                          Ital Global - Nairobi

                                            About the Client:A leading private modern healthcare facility located in Nairobi, Kenya that offers a range of services with a dedicated team of various professional and qualified specialists. The facility seeks to fill the Call Center Team leader position who will onboard, train, motivate, develop, and lead our Customer Service & Contact Centre team to ensure the effective and efficient running ...

                                            30+ days agofindojobs.ke
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                                            Call Center Teamleader at Ital Global

                                            Ital Global - Nairobi

                                              We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend About the Client: A leading private modern healthcare facility located in Na...

                                              30+ days agojobwebkenya.com
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                                              Aftersales & Escalations Supervisor At Burn

                                              Burn - Nairobi

                                                About the roleThe job holder will implement a process that will identify and?develop the capability?of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon?support?for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales &...

                                                13 days agofindojobs.ke
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                                                Aftersales & Escalations Supervisor

                                                Burn Manufacturing - Kiambu

                                                  About the role The job holder will implement a process that will identify and?develop the capability?of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon?support?for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales ...

                                                  13 days agofindojobs.ke
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                                                  Job Title
                                                  • Management
                                                  • Manager
                                                  • Center Manager
                                                  • Call Center Manager
                                                  Location
                                                  • Nairobi
                                                  • Kiambu
                                                  • Busia
                                                  • Migori
                                                  • Nyeri
                                                  • Taita Taveta
                                                  • Kilifi
                                                  • Mombasa
                                                  • Bungoma
                                                  • Elgeyo-Marakwet
                                                  • Meru
                                                  • Tharaka-Nithi
                                                  Job Scope
                                                  • Full-time
                                                  Job type
                                                  • Contract
                                                  • Permanent
                                                  • Internship