Wed Mar 27 2024 08:30:19 GMT+0000 (Coordinated Universal Time)

Call center jobs time

Call Center Quality Analyst

Nairobi

    Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provide periodic quali...

    2 days agoelevolt.co.ke
    See more details

    Call Center Quality Analyst

    Poa Internet - Nairobi

      Be proactive with customer success by driving regular audits as per the SLA expectations - By the end of Q2 2024Ensure customer support is a high performing team by conducting and highlighting training needs analysis (TNAs) and support in refresher training on a need basis - By the end of Q2 2024Develop our representatives into the best customer service team in the industry by tracking their perf...

      2 days agofuzu.com
      See more details

      Call Center Quality Analyst At Poa Internet

      Poa Internet - Nairobi

        Mission Statement for the Role:To drive a kaizen culture by providing ongoing support from a quality improvement perspective.Overall Responsibility:Implement/develop relevant service levels quality assessment guidelines.Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis.Provide periodic quality dr...

        2 days agofindojobs.ke
        See more details

        Call Center Quality Analyst at Poa Internet

        Jobs in Kenya - Nairobi

          Job Description Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provid...

          1 day agokazitoday.com
          See more details

          Call Center Quality Analyst at Poa Internet

          Poa Internet - Nairobi

            We believe EVERYONE in the world deserves access to the internet and affordable communications. Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected ...

            3 days agojobwebkenya.com
            See more details

            Call Center Quality Analyst at SunCulture Kenya Ltd

            SunCulture Kenya - Nairobi

              Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent About the role The Call Center Quality Analyst(QA) is responsible for assessing ...

              6 days agojobwebkenya.com
              See more details

              Call Center Quality Control (QC)

              Dial Afrika - Nairobi

                Monitor and evaluate inbound and outbound calls handled by call center agents to assess quality and adherence to company standards.Develop and implement quality control processes and procedures to improve the overall performance of the call center.Provide feedback and coaching to call center agents based on quality assessments, identifying areas for improvement and providing guidance for skill de...

                9 days agofuzu.com
                See more details

                Customer Care Call Attendant Job Modern Coast Express Ltd - Corporate Staffing Services

                Modern Coast Express - Nairobi

                  At Modern Coast we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We re looking for a highly skilled call center representatives to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will hand...

                  6 days agocorporatestaffing.co.ke
                  See more details

                  Call Center Specialist

                  N1 Partners - Nairobi

                    Key responsibilities:Responding to customer queries in a timely and accurate way via emails or chats.Identifying customer needs and assisting customers with their queries.Escalate technical issues.Follow communication procedures, guidelines and Company policies.Knowledge of the admin area, the ability to use all the provided tools (training).Experience needed:BSc/HND in any relevant field or cert...

                    12 days agofuzu.com
                    See more details

                    German Speaking Call Centre Agents

                    Top Level Management - Nairobi

                      Our Client is looking for German Speaking Call Centre Agents who can Read & Write and Listen & Speak in German.

                      10 days agobrightermonday.co.ke
                      See more details

                      Call Center Quality Control (Qc) At Dial Afrika

                      Dial Afrika - Nairobi

                        Position Overview:As the Call Center Quality Control (QC) Specialist, you will be responsible for monitoring and evaluating the quality of calls handled by our call center agents. You will ensure that our agents consistently deliver outstanding service to our clients and maintain high standards of professionalism and efficiency. This role requires a meticulous attention to detail, excellent commu...

                        9 days agofindojobs.ke
                        See more details

                        Customer Care Call Attendant At Modern Coast Express

                        Modern Coast Express - Nairobi

                          Responsibilities & Objectives.Handle a large volume of inbound and outbound calls in a timely mannerTake customer calls and provide accurate, satisfactory answers to their queries and concern.De-escalate situations involving dissatisfied customers, offering patient assistance and support.Identify customer needs, research issues, resolve complaints, and provide solutionsMaintain ownership of calls...

                          5 days agofindojobs.ke
                          See more details

                          Call Center Teamleader At Ital Global

                          Ital Global - Nairobi

                            About the Client:A leading private modern healthcare facility located in Nairobi, Kenya that offers a range of services with a dedicated team of various professional and qualified specialists. The facility seeks to fill the Call Center Team leader position who will onboard, train, motivate, develop, and lead our Customer Service & Contact Centre team to ensure the effective and efficient running ...

                            11 days agofindojobs.ke
                            See more details

                            Customer Experience Lead At Ecosafi

                            Ecosafi - Nairobi

                              As the Customer Experience Lead you will be responsible for ensuring an exceptional customer journey from onboarding to retention. This role requires a deep understanding of Call Center Operations, Customer Retention Strategies, and overall Customer Experience activities.ResponsibilitiesCall Center Management:Oversee Call Center operations, including inbound and outbound customer interactions.Dev...

                              1 day agofindojobs.ke
                              See more details

                              Customer Experience Lead at Ecosafi

                              Church World Service - Nairobi

                                Better Cooking Company t/a EcoSafi is a renewable energy clean cooking start up focused on the consumer market in Africa. Better Cooking Company (BCC) is introducing a modern, delightful, and clean way to cook at home. Enjoy the experience of quality cooking on LPG at the price of charcoal. BCC is now offering Kenyans the chance to save money while they enjoy clean and safe cooking. BCC is seekin...

                                2 days agomyjobmag.com
                                See more details

                                Customer Experience Lead at Ecosafi

                                Ecosafi - Nairobi

                                  Better Cooking Company t/a EcoSafi is a renewable energy clean cooking start up focused on the consumer market in Africa. Better Cooking Company (BCC) is introducing a modern, delightful, and clean way to cook at home. Enjoy the experience of quality cooking on LPG at the price of charcoal Summary As the Customer Experience Lead you will be responsible for ensuring an exceptional customer journey...

                                  2 days agojobwebkenya.com
                                  See more details

                                  Permalink to Call Center Team Leader

                                  Nairobi

                                    Vacancy: Call Center Team Leader - Hospital (Nairobi) Ital GLOBAL - We are a comprehensive Human Capital and Quality Management Consultancy firm dedicated to helping organizations just like yours with their HR and Quality Management requirements. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best retu...

                                    13 days agojobsinkenya.co.ke
                                    See more details

                                    Call Center Teamleader At Ital Global

                                    Ital Global - Nairobi

                                      About the Client:A leading private modern healthcare facility located in Nairobi, Kenya that offers a range of services with a dedicated team of various professional and qualified specialists. The facility seeks to fill the Call Center Team leader position who will onboard, train, motivate, develop, and lead our Customer Service & Contact Centre team to ensure the effective and efficient running ...

                                      12 days agofindojobs.ke
                                      See more details

                                      Customer Care Call Attendant at Modern Coast Express

                                      Modern Coast Express - Nairobi

                                        Modern Coast Express Ltd is a luxury coach company incorporated on 26th May 2007 operating within Kenya, Uganda, Tanzania and Rwanda. Modern Coast Express is one of the most recognised luxury bus companies operating in the region. The company has over 50 branches in Kenya ,5 branches in Uganda , 6 branches in Tanzania and one branch in Rwanda Responsibilities & Objectives. Handle a large volume o...

                                        6 days agojobwebkenya.com
                                        See more details

                                        Customer Care Intern At Engie

                                        Engie - Nairobi

                                          Purpose/MissionThe Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Customer care officers help Engie Energy Access Kenya to develop strong relationships with our customers by trouble shooting of technical issues, answering customer's questions, resolve problems, escalate and follow ...

                                          2 days agofindojobs.ke
                                          See more details

                                          Call Center QA Job Jiji - Corporate Staffing Services

                                          Jiji - Nairobi

                                            Jiji is the largest online marketplace with over 10 million visitors on our site and 5 million active ads. We have been recognized as the best classifieds twice in a row with the highest visibility and returns on our different categories and services. Our site has continuously gained trust among Kenyans enabling us to be the Mobile App of the Year | Shopping and E-commerce in Kenya. We have had a...

                                            14 days agocorporatestaffing.co.ke
                                            See more details

                                            Call Center Teamleader at Ital Global

                                            Ital Global - Nairobi

                                              We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend About the Client: A leading private modern healthcare facility located in Na...

                                              13 days agojobwebkenya.com
                                              See more details

                                              Call Center QA Releiver at Jiji Kenya

                                              Jiji Kenya - Nairobi

                                                Jiji is the largest online marketplace with over 10 million visitors on our site and 5 million active ads. We have been recognized as the best classifieds twice in a row with the highest visibility and returns on our different categories and services. Salary Range : KSh 30,000 KSh 50,000/month SUMMARY We re looking for a QA Officer to boost our revenue growth and profitability RESPONSIBILITIES Th...

                                                14 days agojobwebkenya.com
                                                See more details

                                                Call Centre Team Lead At Hcs Affiliates Group

                                                Es Group - Nairobi

                                                  Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Call Centre Team Lead. The job holder will ensure that all Call-center functions are adequately carried out effectively, putting into cognizance clients' satisfaction and increased stake-holders value.ResponsibilitiesCoordinate operations control centerMaximize the productivity of r...

                                                  8 days agofindojobs.ke
                                                  See more details

                                                  Page of 10 

                                                  Next Page
                                                  Job Scope