call center development

Call Center Management:Oversee Call Center operations, including inbound and outbound customer interactions.Develop and implement best practices for call handling, escalation procedures, and quality assurance.Train and coach Call Center staff to deliver excellent customer service.Monitor call center metrics and KPIs to identify areas for improvement and optimize performance.Operational Efficiency...

We're looking for a QA Officer to boost our revenue growth and profitabilityRESPONSIBILITIESThe following are the duties you'll be responsible for:Call monitoring to ensure agents are interacting with customers in accordance to company guidelines while solving the client's needsAgent engagement through conducting training, coaching and mentorship programs so agents fully understand the QA metrics...

Jiji is the largest online marketplace with over 10 million visitors on our site and 5 million active ads. We have been recognized as the best classifieds twice in a row with the highest visibility and returns on our different categories and services. Our site has continuously gained trust among Kenyans enabling us to be the Mobile App of the Year | Shopping and E-commerce in Kenya. We have had a...

As the Customer Experience Lead you will be responsible for ensuring an exceptional customer journey from onboarding to retention. This role requires a deep understanding of Call Center Operations, Customer Retention Strategies, and overall Customer Experience activities.ResponsibilitiesCall Center Management:Oversee Call Center operations, including inbound and outbound customer interactions.Dev...

We're looking for a QA Officer to boost our revenue growth and profitabilityRESPONSIBILITIESThe following are the duties you'll be responsible for: Call monitoring to ensure agents are interacting with customers in accordance to company guidelines while solving the client's needsAgent engagement through conducting training, coaching and mentorship programs so agents fully understand the QA metric...

Better Cooking Company t/a EcoSafi is a renewable energy clean cooking start up focused on the consumer market in Africa. Better Cooking Company (BCC) is introducing a modern, delightful, and clean way to cook at home. Enjoy the experience of quality cooking on LPG at the price of charcoal Summary As the Customer Experience Lead you will be responsible for ensuring an exceptional customer journey...

Jiji is the largest online marketplace with over 10 million visitors on our site and 5 million active ads. We have been recognized as the best classifieds twice in a row with the highest visibility and returns on our different categories and services. Our site has continuously gained trust among Kenyans enabling us to be the Mobile App of the Year | Shopping and E-commerce in Kenya. We have had a...

Jiji is the largest online marketplace with over 10 million visitors on our site and 5 million active ads. We have been recognized as the best classifieds twice in a row with the highest visibility and returns on our different categories and services. Salary Range : KSh 30,000 KSh 50,000/month SUMMARY We re looking for a QA Officer to boost our revenue growth and profitability RESPONSIBILITIES Th...

About the roleThe job holder will implement a process that will identify and?develop the capability?of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon?support?for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales &...

Jiji is the largest online marketplace with over 10 million visitors on our site and 5 million active ads. We have been recognized as the best classifieds twice in a row with the highest visibility and returns on our different categories and services. Our site has continuously gained trust among Kenyans enabling us to be the Mobile App of the Year | Shopping and E-commerce in Kenya. We have had a...

About the role The job holder will implement a process that will identify and?develop the capability?of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon?support?for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales ...

About the role The job holder will implement a process that will identify and develop the capability of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon support for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales ...

About the roleThe Customer Service Representative will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering customer questions, resolving problems, and providing information about products or services. Additionally, Customer Service Representative will be responsible for tracking customer interactions, providi...

Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent About the role The Customer Service Representative will handle a high volume of ...

Mount Kenya University (MKU) is a fully fledged chartered university committed to a broad-based, wholistic and inclusive system of education. It has an overall goal of promoting human resource development for society s progressive good. Key responsibilities also include Duties and responsibilities: Managing large amounts of inbound calls in a timely manner Following current procedures when transf...

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals. Summary Our client is seeking a highly motivated and skilled individual to actively participate as a call agent for the Customer Experience Center based in Nairobi to Support the company s growth in West Africa...

About the jobYou are responsible for the client communication for designated account relationships and Contracts.You are required to response to the client on timely manner providing full and accurate information in one go.Main Duties / ResponsibilitiesPerforms research to respond to inquiries and interprets policy provisions to determine most effective response.Excellent interpersonal skills, ab...

About the jobYou are responsible for the client communication for designated account relationships and Contracts.You are required to response to the client on timely manner providing full and accurate information in one go.Main Duties / ResponsibilitiesPerforms research to respond to inquiries and interprets policy provisions to determine most effective response.Excellent interpersonal skills, ab...

Department Targets; Achieve Monthly targets in the following KPIs Collections Targets Adherence to SoPs Other Responsibilities Include -Carry out debt collections and consistently meet and maintain collections targets daily, including the targeted number of effective/quality calls captured well in CRM. -Maintain a realistically low incidence rate of bad debt in with the monthly targets by ensurin...

Job Description JOB PURPOSE To work collaboratively with the project team on specific short- and long-term assignments. S/he will oversee tasks delegated by the Project Manager, Project Officers, coordinate with the project team and stakeholders and ensure that the work assigned is moving forward on time and on budget. S/he is highly organized, adaptable, and able to prioritize tasks while workin...

OverviewAzure Active Directory (Azure AD) is at the center of Microsoft's cloud strategy. We build and operate critical authentication, authorization and directory services that are used by the millions of Azure, Office 365, XBOX and Windows users worldwide. In the mobile-first cloud-first world, sign-in and sign-up is the front door for reliable end user experience to use any of Microsoft cloud ...

Amref Health Africa in Kenya is the country programme office of Amref Health Africa, Africa s largest International Health NGO. This is the largest and oldest country programme in Africa with an average annual budget of USD 40million. JOB PURPOSE To work collaboratively with the project team on specific short- and long-term assignments. S/he will oversee tasks delegated by the Project Manager, Pr...

Job Description About the role The Business Intelligence Lead (BI Lead) will play a critical role in helping our team collect, analyze, and action data to improve our operational efficiency and customer experience. They will sit within our Service Center team, supporting the operations and growth of multiple country offices. Working with the leadership across insurance operations, contact center ...

About the role The job holder will implement a process that will identify and?develop the capability?of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon?support?for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales ...