business support analyst jobs

ICG Risk Analysis (IRAUs) is an integral part of the Institutional Credit Management ("ICM") organization. The IRAU's mandate is to deliver best-in-class credit risk analysis, monitoring and credit administration as a partner to ICG Risk and Banking, Capital Markets and Advisory's (BCMA) shared commitment to ensuring the safety and soundness of wholesale lending across ICG.ICG Risk Analysis Credi...

Citibank N.A. Kenya has been operating in Kenya since 1974 and has two branches in Nairobi and Mombasa, serving Corporate and Institutional clients. Citibank Kenya is the regional hub for the Citi East Africa cluster, which covers Kenya, Uganda, Tanzania and Zambia. It's the only solely corporate bank in Kenya. Businesses Citi Kenya is structured around business segments, product groups, operatio...

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi Purpose: Responsible for Supporting the business on first line support related tasks. He/She will be the point of contact between ICT and the CIC General Business (GB) staff as the first line of support on critical business systems rela...

QUALITY ANALYSTRESPONSIBILITIES * Monitor and coach/ mentor agents on a daily, weekly, and monthly basis for quality improvement. Maintain quality reports at Agent and Team level. * Email communication with the Client, regarding Quality Measures. Maintain and develop internal support and call centre quality standards. * Review a subset of content moderators work including videos, photos, audios, ...

Real-time and/or intra-day management of resources to ensure an accurate number of resources are scheduled appropriately and are available to support a forecasted volume of inbound and outbound calls required to meet service levels.Monitor all contact and communication center sites, as well as adjust intra-day forecasts derived from business drivers to determine required staffing levels by projec...

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi PURPOSE: Responsible for Supporting the business on first line support related tasks. He/She will be the point of contact between ICT and the CIC General Business (GB) staff as the first line of support on critical business systems rela...

Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. Job Description As a Realtime Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendan...

Job DescriptionAs a Realtime Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance schedule adherence of Agents in real-time, ensuring optimum service levels are achieved to deliver consistent performance.Roles and ResponsibilitiesReal-time and/or intra-day management of resources to ensure an accurate number of resources are schedu...

Job Title: DATA ANALYST (Database Expert) LOCATION: DJIBOUTI Job Description: As a Database Expert, you will be responsible for the design, development, and management of the database infrastructure supporting a tracking system. Your role will involve ensuring data integrity, availability, and security to facilitate real-time tracking and monitoring of cargo shipments. Key Responsibilities: Datab...

Are you passionate about leveraging technology to transform healthcare systems? Look no further! We are a dynamic healthcare software startup dedicated to enhancing healthcare businesses through innovative and intelligent software solutions. As we celebrate our milestone, we are expanding our team and inviting talented individuals to contribute to our mission and vision. Role Overview: As an Entr...

Greenpeace International is looking for two Business Intelligence Developers who have strong BI development experience as well as familiarity with standard methodologies and industry best practice. The BI Developer will work collaboratively with multi-disciplinary and multi-cultural teams to design, develop and maintain business intelligence solutions to transform data into actionable insights to...

Job Title: Database Expert LOCATION: DJIBOUTI Job Description: As a Database Expert you will be responsible for the design, development, and management of the database infrastructure supporting a tracking system. Your role will involve ensuring data integrity, availability, and security to facilitate real-time tracking and monitoring of cargo shipments. Key Responsibilities: Database Design and A...

Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. Summary As a Realtime Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance sched...

KEY RESPONSIBILITIES Preparation and review of the tax returns and the accurate, timely filing and payment of all taxes for KCB Group Kenyan entities. Implementation of tax governance and compliance processes for all direct, indirect taxes and agency taxes (with exception of CIT) for all the KCB Group Kenyan entities. Provide support to all the KCB Group subsidiaries around the preparation of sta...

Job Description KEY RESPONSIBILITIES Preparation and review of the tax returns and the accurate, timely filing and payment of all taxes for KCB Group Kenyan entities. Implementation of tax governance and compliance processes for all direct, indirect taxes and agency taxes (with exception of CIT) for all the KCB Group Kenyan entities. Provide support to all the KCB Group subsidiaries around the pr...

Job Description Greenpeace International is looking for two Business Intelligence Developers who have strong BI development experience as well as familiarity with standard methodologies and industry best practice. The BI Developer will work collaboratively with multi-disciplinary and multi-cultural teams to design, develop and maintain business intelligence solutions to transform data into action...

About Job Greenpeace International is looking for two Business Intelligence Developers who have strong BI development experience as well as familiarity with standard methodologies and industry best practice. The BI Developer will work collaboratively with multi-disciplinary and multi-cultural teams to design, develop and maintain business intelligence solutions to transform data into actionable i...

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya incorporated with effect from January 1, 2016 and all KCB s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan KEY RESPONSIBILITIES Preparation and review of the...

With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region Job Summary: Securex Kenya, a leading security solutions provider, is seeking a dynamic and tech-savvy Innovation Analyst to j...

Job Description Role Purpose Performing Financial Planning & Analysis activities for Business Area East and Southern Africa. Be a trusted partner to the CP Commercial Finance Lead EASA and Finance BP EASA to provide insightful analysis and recommendations on the respective financials. Driving improvements and technology adaptations in Financial Planning & Analysis processes and contribution to re...

Support analytics and data mining in a cross-disciplinary team of organisational psychologists, web front end engineers, back end engineers and statistics / analytics experts to help us build a new definition for the 21st century digital workplace. Collaborate to figure out what really drives productivity, effectiveness and happiness in a remote-first globally distributed company. In addition to ...

Support analytics and data mining in a cross-disciplinary team of organisational psychologists, web front end engineers, back end engineers and statistics / analytics experts to help us build a new definition for the 21st century digital workplace. Collaborate to figure out what really drives productivity, effectiveness and happiness in a remote-first globally distributed company.In addition to y...

NGO job opportunities in Kenya. With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 33,000 staff working in nearly 100 countries and share the joy of transforming vulnerable children s life stori...

HISTORY With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region. Securex has grown from strength to strength in the past forty four years to become the leading Security Solutions pro...