business process improvement model

World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice. Key Responsibilities: Cluster Leadership and Management Provide strong and positive leadership to the cluster teams ensuring competent and motivated staff E...

Job Purpose:To be the lead event facilitator and Lead coordinator of the Financial Fitness Academy (FFA) . To develop a consistent approach to client experience through implementation and adoption of the client experience minimum standards, frameworks, and rules. Support the management of the resolution of client and staff friction points to improve the overall client experience considering the o...

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.Come join our 33,000 staff working in nearly 100 countries and share the joy of transforming vulnerable children's life stories!Key Responsibilities:Cluster L...

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value Job Purpose: To be the lead event facilitator and Lead coordinator of the F...

Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare a strategy that aims to fit the right treatment to each patient in the best way possible The Opportunity Roche in Nairobi has an opening for a Customer Log...

Key Responsibilities:Cluster Leadership and ManagementProvide strong and positive leadership to the cluster teams ensuring competent and motivated staff Ensure over 95% implementation of Annual Plans and budget by close of financial year, ensuring adherence to Detailed Implementation Plans, 4-D matrices and -5% budget variance parameters; Supervise and monitor the implementation of the program pl...

The Rainforest Alliance is a growing network of people who are inspired and committed to working together to achieve our mission of conserving biodiversity and ensuring sustainable livelihoods. Through creative, pragmatic collaboration, we aim to rebalance the planet by building strong forests and healthy communities around the world. Position summary: The Technology department is responsible for...

Since inception in 2015, Equity Afia has established over 100 primary healthcare centres located in 39 counties across Kenya under the umbrella of the Equity Group Foundation. Its vision is to champion affordable and accessible healthcare in Africa and its mission is to provide access to inclusive quality healthcare and health financing to enable people lead productive lives. Equity Afia operates...

About the role The job holder will implement a process that will identify and?develop the capability?of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon?support?for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales ...

About the roleThe job holder will implement a process that will identify and?develop the capability?of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon?support?for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales &...

Job SummaryReporting to the Dean of the Medical College in East Africa, the Department Chair is primarily a faculty member in the department and is also the department's chief academic, clinical and administrative officer responsible to both the faculty of the department and to the Aga Khan University. These dual roles require that the chair interpret University policies to the members of the dep...

Job PurposeAs a Collections Strategy Manager, you will be required to perform data analysis, forecasting and generating monthly and ad-hoc management information.In carrying out this role, you will be responsible for the PPB credit portfolio (Both Digital and Conventional) and management of the entire collections cycle comprising:Pre-delinquency StrategyCollection/Recoveries StrategyFraud Managem...

Workforce Africa is a HR solutions provider dedicated in the provision of Human Resource Management services across Africa. Our MISSION is to deliver Business Growth by leveraging on Talent. Job Overview Our client is in a dynamic phase of growth and development. The successful candidate will have the opportunity to shape the future of cloud solutions in Africa and contribute to the success of th...

Job DescriptionJob PurposeAs a Collections Strategy Manager, you will be required to perform data analysis, forecasting and generating monthly and ad-hoc management information.In carrying out this role, you will be responsible for the PPB credit portfolio (Both Digital and Conventional) and management of the entire collections cycle comprising:Pre-delinquency StrategyCollection/Recoveries Strate...

Gross Salary: Ksh 250k 300k, Our client is a leading corporate and project finance advisory firm looking to hire an Senior Investment Analyst Associate Principal who will be tasked with resource assignments and oversee the work of analysts, ensuring accuracy, quality, and adherence to company standards. Responsibilities; Assignment Delivery: Ensure timeliness, quality, and achievement of delivera...

Amazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a cloud support engineer, you will...

Position OverviewThe Junior Parts Associate is a specialist role dedicated to driving new business generation, seeking new clients, markets, and business opportunities, with a primary focus on aggressively acquiring and outsourcing vehicle spare parts merchants and inventory onto the SparePap online marketplace across all car model parts and all geographies. The Junior Parts Associate will play a...

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. Job Purpose As a Collections Strategy Manager, you will be required to per...

POSITION OVERVIEWThe position is responsible for providing leadership oversight to a combination of two or more projects of the same nature/technologies in a team of project managers geared towards achieving operational parameters and customer needs in the various sets of multiple client's projects. The role holder plays a crucial role in ensuring the engagement and productivity of employees, mee...

Title: Business Strategy ManagerReports to: Program DirectorLocation: Nairobi, Kenya Grade: 9 TechnoServe Background: Everyone deserves the opportunity to build a better future. This simple idea has been at the heart of work around the world for over 50 years. TechnoServe is a pioneer in leveraging the power of business and markets to create sustainable pathways out of poverty.The low-income comm...

With operations in Africa, USA, UK,India and UAE, Techno Brain is the first indigenous African company to be assessed at CMMI Level-5, achieving highest quality standards for software development POSITION OVERVIEW The position is responsible for providing leadership oversight to a combination of two or more projects of the same nature/technologies in a team of project managers geared towards achi...

Responsibilities;Assignment Delivery: Ensure timeliness, quality, and achievement of deliverables per the mandate in the execution of assignments.Financial Model Review: Review financial models for accounting, business, and financial logic and provide feedback on improvements or corrections.Report and Presentation Review: Examine research reports, due diligence documents, information memorandums,...

Description Since inception in 2015, Equity Afia has established over 100 primary healthcare centres located in 39 counties across Kenya under the umbrella of the Equity Group Foundation. Its vision is to champion affordable and accessible healthcare in Africa and its mission is to provide access to inclusive quality healthcare and health financing to enable people lead productive lives. Equity A...

Purpose of the Position The position is to provide specialized service delivery support in the areas of Human Resources across the Health Emergencies Programme (EPR/Nairobi-Hub), acting as a support point to staff and ensuring the highest level of integrity and compliance with WHO s rules, regulations and procedures in the areas of responsibility. The incumbent will be deployed to emergency opera...