Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions. Our sole focus is to simplify the complexities of the HR department and help companies concentrate on the core business as we handle HR tasks more efficiently and...
Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.Our client number one spa offering holistic and professional spa treatments is seeking an Operations Manager for a Spa in Tigoni, Kenya. The role holder will be responsible for...
Job Descriptions, process flows and Risk Framework.Keep abreast of best practices (locally and internationally) and make appropriate recommendations within the production areaCollaborates with other areas to ensure that best practices and a standard approach is followed.Getting the basics right always.Providing timely response to all the queries received in order to help meet client expectations....
Job DescriptionJob PurposeProvide operational support to the Team Leader, Asset Management Operations, Specialised Units by taking responsibility of execution of transactions in Asset Management in Kenya while ensuring: -Accurate and efficient Service.Accurate processingNil LossesKey ResponsibilitiesEfficient and Effective Delivery in business unitUnderstanding the overall Bank Strategy and how A...
Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we intend to achie...
Key Responsibilities:Direct day-to-day operations to align with strategic goals, ensuring adherence to company policies and financial targets.Develop and execute commercial strategies for growth and profitability.Lead a team to provide excellent customer support, manage technical issues, and mitigate risks.Monitor performance to minimize downtime and optimize service delivery.Manage vendor relati...
Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries.Key Responsibilities: Direct day-to-day operations to align with strategic goals, ensuring adherence ...
At M-KOPA, We Finance Progress: The scale and impact of our work is massive. M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go PayGo solar energy for off-grid homes, we have grown into one of the most advanced connected asset financing platforms in the wor...
Achieve growth of the branch asset and liability book to ensure the growth of the branch and increase profits.Oversee the operations of the branch to ensure compliance with laid down policies and procedures.Directing, motivating, and developing staff so as to ensure a branch succession plan for branch continuity is in place. Appraising and reviewing staff performance so that branch strategies are...
Job Summary: The Operations Support Manager plays a crucial role in the security business by serving as the interface between the Director Operations, Africa and the Country HSOs and their respective security departments. Their primary responsibility is to ensure compliance with company policies and procedures, oversee operations compliance, manage and oversee guard rostering, and ensure effectiv...
Job Purpose: As the HR Operations Team Lead, you will oversee the day-to-day management of HR contracts and documents, while also providing leadership and guidance to the HR Operations team. Your focus will be on enhancing transactional efficiency, ensuring data accuracy, and supporting the team in delivering high-quality service to our employees in all our markets (KE, UG, GH,NG). You will work ...
Role overviewTo Focus on achieving various business objectives to ensure smooth and efficient functioning of the Operations units.The incumbent will:Operational Efficiency: Streamlining processes and workflows to enhance overall efficiency and reduce operational costs.Regulatory Compliance: Ensuring that all operations adhere to industry regulations and compliance standards, minimizing legal risk...
Be responsible for the effective operation of Customer Service hubs providing service to Kenia, Uganda, Ghana, Nigeria.Report to Regional Manager; and doted to General ManagerDirectly manage the local internal team (trainers, quality managers, supervisors...);Drive efficiency and quality in the hubs;Collect, analyze and report contact-center KPIs (costs, service level, customer service metrics, t...
Responsibilities:Community Growth:Contribute to the development and execution of strategies to cultivate and engage online and offline communities across universities and different interest groups.Assist in researching and identifying key university and interest group communities relevant to our target audience.Develop and implement content-based engagement activities tailored to engage specific ...
YOUR MISSIONWe are looking for a Manager to lead the Customer Service operations in Ukraine. Glovo Customer Service helps Clients, Glovers and Partners through different channels (chat, email and phone) to solve their issues and to ensure they have an excellent experience with Glovo.THE JOURNEYBe responsible for the effective operation of Customer Service hubs providing service to Kenia, Uganda, ...
YOUR MISSION We are looking for a Manager to lead the Customer Service operations in Ukraine. Glovo Customer Service helps Clients, Glovers and Partners through different channels (chat, email and phone) to solve their issues and to ensure they have an excellent experience with Glovo. THE JOURNEY Be responsible for the effective operation of Customer Service hubs providing service to Kenia, Ugand...
GardaWorld International Protective Services is the international security division of GardaWorld Security Corporation, the world s largest privately owned security company. Our services include static security, consulting, threat monitoring and reporting, crisis response, logistical support, mobile security, close protection, training and risk management. Job Summary: The Operations Support Mana...
Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions. Our sole focus is to simplify the complexities of the HR department and help companies concentrate on the core business as we handle HR tasks more efficiently and...
Operations Manager Africa Book of Business
ResponsibilitiesCollaborate with MD in setting and driving organizational vision, operations strategy, and revenue and profit generation.Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning.Identify potential business opportunities and markets through market research (expansion and sales department...
If you're here, it's because you're looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. Not your usual app. We are the fastest-growing multi-category app connecti...
Glovo is a Spanish start-up founded in Barcelona in 2015. It is an on-demand courier service that purchases, picks up, and delivers products ordered through its mobile app. 1 It aspires to be a multi-category lifestyle app with food delivery being the most popular offering YOUR MISSION We are looking for a Manager to lead the Customer Service operations in Ukraine. Glovo Customer Service helps Cl...
Job Purpose This role requires you to be well-organized and able to optimize the use of space and equipment while reducing operating costs. Leadership abilities, excellent verbal and written communication skills, and phenomenal efficiency can set you apart. The goal is to ensure our business s facilities are problem-free and safe so that employees can work under the best conditions. Key Job Funct...
Reporting: Managing Director, Gross Salary: Kshs 100k Our client is seeking to hire an Operations Supervisor who focuses on operational excellence, resource management, and cross-functional collaboration to drive the organization s success. This person manages and handles the daily business operations of the company, working closely with departmental managers and supervisors to support the day-to...
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