business analyst job satisfaction

Job Summary: The purpose of the Officer, Customer Experience role is to handle first line SBM Bank services including, answer inbound phone calls, emails, live chat, WhatsApp, social media, and any other interactions, with effective customer service, utmost level of consistency and quality to all customers. Key Responsibilities: Customer Care 65% To respond in a friendly, supportive helpful and t...

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. JOB SUMMARY: The purpose of the Officer, Customer Experience role is to handle first line SBM Bank services including, answer inbound phone calls, emails, live chat...

As a result of the vast amount of data and analysis that the Peace and Development Team is producing, it will be necessary to present data and information visually in order to communicate different analyses by demystifying complex data, emphasizing key insights, contrasting various scenarios, engaging your audience, and assisting in decision-making and action planning.Duties And ResponsibilitiesU...

As a result of the vast amount of data and analysis that the Peace and Development Team is producing, it will be necessary to present data and information visually in order to communicate different analyses by demystifying complex data, emphasizing key insights, contrasting various scenarios, engaging your audience, and assisting in decision-making and action planning.Duties And ResponsibilitiesU...

The United Nations Development Programme (UNDP) is the United Nations global development network. Headquartered in New York City, UNDP advocates for change and connects countries to knowledge, experience and resources to help people build a better life. Summary As a result of the vast amount of data and analysis that the Peace and Development Team is producing, it will be necessary to present dat...

Glovo is a Spanish start-up founded in Barcelona in 2015. It is an on-demand courier service that purchases, picks up, and delivers products ordered through its mobile app. It aspires to be a multi-category lifestyle app with food delivery being the most popular offering About Job Join us as a Glover Specialist and become a key member of Glovo s local operations team! We offer a challenging and d...

ABC Bank is an indigenous Kenya bank with 33 years experience using the power of finance to support businesses and projects that benefit the people and the planet. We know that banking can be a powerful force for good: serving individuals and communities as well as building a more sustainable society. RELATIONSHIP MANAGER NAKURU BRANCH Reporting to the Branch Manager, within the Retail Banking De...

The United Nations Development Programme (UNDP) is the United Nations global development network. Headquartered in New York City, UNDP advocates for change and connects countries to knowledge, experience and resources to help people build a better life Position Purpose Under the guidance and direct supervision of the Deputy Security Advisor and the Finance Specialist, the Finance Associate provid...

Job Summary Provide business support in process evaluation, documentation, procedure writing and process mapping. Provide expertise for process improvement and implementation of strategic Business solution aimed at streamlining productivity and increasing customer satisfaction. Job Description Key Accountabilities/Deliverables Procedure Documentation and Process Mapping: Time Split 70% Document P...

Experience o 3 Years Of Implementations Experience (Preferably POS/Accounting/ERP Software). Should have Both Technical & Business Process Analysis Experience in medium to Large scale Projects. Functional Area o Accounts, Inventory, Procurement, MIS Reports TECHNICAL SKILLS o Knowledge on Point Of Sales & Accounting Software Implementation o Proficiency in SQL and Databases, Reporting tools (Pref...

Key Responsibilities: Incident Handler Primarily responsible for incident response Analysis and determination of an incident response strategy to use in response to a declared incident. Coordinate client CSIRT team activities to ensure incidents are resolved in a timely manner Report on status of incidents to client and the business Document incident response actions from detection to eradication...

JOB SUMMARY: The purpose of the Service Recovery Officer (Back Office) is Handling and Investigations of Customer queries and ensuring that the escalated cases logged on CRM are duly tracked and closed with constant update to customers, with effective and utmost level of consistency and quality to all customers. KEY RESPONSIBILITIES: Customer Service - 60% Analyze, investigate and follow up on cu...

Reporting Relationships Reports to Director Finance & Strategy Direct Reports Manager, Management Accounts, Manager, Financial reporting, Manager, Levy Inspection, Assistant Manager, Payroll Indirect Reports Assistant Manager Financial Accounting Assistant Manager Receivables Assistant manager Payables Assistant Manager Levy Assistant Manager Management Accounts Assistant Manager-Finance Coast Re...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary Provide business support in process evaluation, documentation, procedure writing and process mapping. Provide expertise for process improvement and i...

About the role Reporting to the Data Analysis and Visualization Manager, the Program Manager for Data and Visualization position will be based remotely or in one of Viamo's operating countries. This position might require travel to project sites. Your role is to manage the quality, generate reports and dashboards as well as develop best practices and templates for Program Managers in the Implemen...

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients JOB SUMMARY: The purpose of the Service Recovery Officer (Back Office) is Handling and Investigations of Customer queries and ensuring that the escalated cases logge...

Job Description Key Responsibilities: Incident Handler Primarily responsible for incident response Analysis and determination of an incident response strategy to use in response to a declared incident. Coordinate client CSIRT team activities to ensure incidents are resolved in a timely manner Report on status of incidents to client and the business Document incident response actions from detectio...

The Kenya Bureau of Standards (KEBS) has remained the premier government agency for the provision of Standards, Metrology and Conformity Assessment (SMCA) services since its inception in 1974. Over that period its main activities have grown from the development of standards and quality control for a limited number of locally made products in the 1970s to the provision of more comprehensive Standa...

Viamo connects individuals and organizations to make better decisions. We envision a world where all people have access to the information they need to make decisions for healthy, prosperous lives, and have meaningful relationships with governments, civil society, and businesses. About the role Reporting to the Data Analysis and Visualization Manager, the Program Manager for Data and Visualizati...

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. Following approval by the Central Bank of Kenya, the bank started its operations in Kenya in May 2017 and currently has a branch network of 41 branches countrywide ...

NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn t stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great things with technology to enable a more secure ...

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi PURPOSE: To achieve customer satisfaction through efficient and prompt claims settlement. PRIMARY RESPONSIBILITIES: Register and analyse intimated claims and advise client on supporting claims documents; Appoint service providers where ...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary To identify process automation opportunities and provide strategic business analysis services to business partners. Work closely wi...

Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rwanda, Nigeria, Zambia, Ghana and many other Af...