CSM is a regional leader in helping organizations solve their most pressing strategy execution challenges. We provide our clients with an integrated set of servicesstrategy and technology consulting, education, training, and certification that deliver tangible results and enduring internal capabilities. Salary RangeKSh 30,000 KSh 50,000/month Reporting Line: General Manager, Finance and Operation...
Providing personalized Customer Service to both internal/external Customers to achieve high-standard professional level of Customer ExperienceAnswering inbound calls in order for KQ to be accessible to our customers and to assist customers with their inquiriesEducating our Customers on the products and services offered by KQ in order to build an interest and subsequent SaleProviding Customer feed...
Reporting Line:General Manager, Finance and OperationsEmployment Type: Performance based contract Basic Salary:Kshs 30,000 retainer plus commission based on salesINTRODUCTIONOur client, a fast growing insurance agency, is currently searching for a highly-analytical and professional Insurance Agent to join the team. If you're a talented and sales-minded professional with a passion for the insuranc...
To play a vital role, liaising with our customers in an endeavour to provide Superior Quality Customer Excellence and Support always so as to acquire and retain our customers. Responsible for carrying out Reservations/Ticketing & Sales, as well as promote KQ Products/Services. Detailed Description Providing personalized Customer Service to both internal/external Customers to achieve high-standard...
Brief DescriptionTo play a vital role, liaising with our customers in an endeavour to provide Superior Quality Customer Excellence and Support always so as to acquire and retain our customers. Responsible for carrying out Reservations/Ticketing & Sales, as well as promote KQ Products/Services.Detailed DescriptionProviding personalized Customer Service to both internal/external Customers to achiev...
Duties and ResponsibilitiesLearn with passion and diligence new business scenarios and process to constantly improve his/her ability to deliver an outstanding customer experienceShare the Values of Integrity, Respect, Innovation, Professionalism and Commitment and apply them on his/her daily working and personal lifeUnderstand in deep the assigned role and provide his/her best effort to fulfil th...
Duties and ResponsibilitiesLearn with passion and diligence new business scenarios and process to constantly improve his/her ability to deliver an outstanding customer experienceShare the Values of Integrity, Respect, Innovation, Professionalism and Commitment and apply them on his/her daily working and personal lifeUnderstand in deep the assigned role and provide his/her best effort to fulfil th...
Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions Salary RangeKSh 50,000 KSh 100,000/month Duties and Responsibilities Learn with passion and diligence new business scenarios and process to constantly improve his/...
JOB TITLE GERMAN SPEAKING CALL CENTER AGENTS NATURE OF JOB FULL TIME INDUSTRY CALL CENTER SALARY KSH 80,000 JOB LOCATIONS NAIROBI Duties and Responsibilities Learn with passion and diligence new business scenarios and process to constantly improve his/her ability to deliver an outstanding customer experience Share the Values of Integrity, Respect, Innovation, Professionalism and Commitment and ap...
Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.Ensure clients satisfaction and adherence to Kempinski service standards.Follow internal credit policy.Follow up on lost business and bring information about them to the knowledge of the department superiors.Spot-check reservations made the previous day and check all V...
Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO's in various business sectors across Africa.Our client, an International Travel Agency is looking to recruit. He/She will be responsible for facilitating the travel needs of our clients across the globe. They will need ...
The incumbent of this position is responsible to materialize the maximum number of requests and reservations. Key ResponsibilitiesReview daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.Ensure clients' satisfaction and adherence to Kempinski service standards.Follow internal credit policy.Follow up on lost business and brin...
Role Context The main role is to facilitate the rapid build-up and growth of leadership capabilities and agent s productivity through structured training, coaching and mentoring of agents and agency leaders. This role will be mainly field-based and the ADO is expected to work closely with Agency leaders and the training team to ensure that class learnings are re-enforced in the field and translat...
Kempinski Hotels S.A. is Europe s oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the Hotelbetriebs-Aktiengesellschaft . Summary The incumbent of this position is responsible to materialize the maximum number of requests and reservations. Key Responsibilities Review daily reservation accuracy, rate compliance from segment and source, sys...
Prudential is one of the world s oldest, largest and strongest insurance companies. We have been helping people plan and protect their families futures for more than 169 years. Role Context The main role is to facilitate the rapid build-up and growth of leadership capabilities and agent s productivity through structured training, coaching and mentoring of agents and agency leaders. This role will...
CUSTOMER CARE AGENT (REF: CCA/04/24) Job Purpose: The Customer Care Agent will be responsible for providing and promoting a professional, high-quality frontline customer-focused service by efficiently handling in bound & outbound calls, correspondences at the SACCO, resolving customer queries in a timely manner, cross selling the SACCO products all geared towards increasing the SACCO profitabilit...
Our client, a leading telecommunications provider seeks to recruit a Trade Development Representative.Reports to:Area Sales ManagerLocation: SalamaJob purposeTo focus on channel visitations to drive retailer awareness & turnaround on SIMs & Float while paying attention to visibility and merchandising at point of purchase for SSOs and T-Kash agents.Key ResponsibilitiesSSO & Agent Recruitment & Map...
About the Customer Success Assistant roleThe Customer Success Assistant will be involved in a proactive and client-focused approach, aiming to build long-term relationships and ensure clients feel supported throughout their insurance journey, responsible for handling questions, comments, and complaints regarding the Incourage platform. The successful candidate will be ideally required to start AS...
Simplifying insurance access and distribution for insurance agencies. About the Customer Success Assistant role The Customer Success Assistant will be involved in a proactive and client-focused approach, aiming to build long-term relationships and ensure clients feel supported throughout their insurance journey, responsible for handling questions, comments, and complaints regarding the Incourage ...
Our client in the Telecommunications sector seeks to recruit a Tkash Sales OfficerReports to:Manager, Agency AdministrationJob PurposeThe main purpose of this role will be:Recruitment of T-kash Agency hierarchy from Head Office to sub agents and ensuring activity of both in terms of transactions and float availability in the Territory.Merchant recruitment and management in assigned TerritoryTrade...
BURNis looking foran Agent Care Officer who will be responsible for providing support and assistance to agents or representatives ensuring that agents have the necessary resources, guidance, and well-being support to effectively carry out their roles and provide exceptional customer service.Duties and ResponsibilitiesDaily agent network management, including calls to agents, interface for sales o...
Our client, a leading telecommunications provider seeks to recruit a Project Coordinator-Field Sales.Reports to:Regional HeadJob PurposeTo support the Field Sales teams on GA operations: Tracking of SIM REG App& Network incidents and their resolution, GA quality review, Agent commissions analysis and Revenue trends.Key ResponsibilitiesConsolidate and track field sales teams GA escalations. Collec...
Mission Statement for the Role:Recruit and develop a highly efficient commission-only sales agents team to meet the business objectives of the organisation.Overall Responsibility:Recruit, engage, activate and generate revenue from commission-only sales agents. Leverage business by activating and improving commission-only agent productivity.Financial:Responsible for hitting a target of 673 new ins...
Mission Statement for the Role: Recruit and develop a highly efficient commission-only sales agents team to meet the business objectives of the organisation. Overall Responsibility: Recruit, engage, activate and generate revenue from commission-only sales agents. Leverage business by activating and improving commission-only agent productivity. Financial: Responsible for hitting a target of 673 ne...
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