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Job Description Job Description To monitor and control all procedures that affect the receipt, issuance, general controls and hotel sales rooms, food and beverage, other miscellaneous services and products - in the hotel, and to ensure that all control functions are established and enforced according to the Company s policies and procedures. Establish and maintain local policies as they relate to...

Job Description Job Description Receive each guest call in a professional and friendly manner. Maintain effective communication with all related department to ensure smooth service delivery. Handle every query in a polite and courteous manner and exceed guest expectations. Maintain an up to date knowledge of the hotel and local services. Maintain an awareness of guest profile through the Opera gu...

Job Description Role Purpose Statement: To coordinate the establishment and the implementation of continuous quality management systems and ensure compliance by monitoring performance in this regard throughout the hotel. Ensure quality customer service throughout the hotel. Roles and Responsibilities: Checks in guest in an efficient and friendly manner, using guest name whenever possible. Brief g...

Job Description Job Description Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Assists in determining how food should be presented and creates decorative food displays. Maintains purchasing, receiving and food storage standards. Recognizes superior quality products, presentations and flavour. Follows proper handling and right temperature of al...

Job Description Job Purpose/Mission Responsible for assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards by ensuring that Team Members are prepared and well-informed to deliver to Guests an exceptional experience from check-in through check-out. The Duty Manager is also responsible for managing the first an...

Job Description Job Description Welcome and assist Guests according to Accor Standards. Receive each guest call in a professional and friendly manner. Maintain effective communication with all related department to ensure smooth service delivery. Handle every query in a polite and courteous manner and exceed guest expectations. Maintain an up-to-date knowledge of the hotel and local services. Mai...

Job Description Job Description Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues. Demonstrates brand service Plus Standards in all interactions. To report on duty punctually, in full uniform according to appearance and grooming standards. To promote and maintain a positive working relationship at all times with the Colleagues. To consistentl...

Job Description Role Statement: To welcome the guests by greeting them as per the standards and respond to customer queries and resolving issues in a timely and efficient manner to ensure customer satisfaction. Key Responsibilities: Welcoming and greeting guests warmly as they enter, and putting them on a waiting list as necessary Communicating accurate wait times Managing the seating arrangement...

The iconic Fairmont Mount Kenya Safari Club is a remote luxury 5-star resort located in the Mount Kenya Wildlife Conservancy in Nanyuki, Kenya. The hotel is rooted in history and has evolved from the vision of its founding members in the early 1930 s as a hunting ground to a beautiful story today as a hotel within a conservancy. The organization plays a crucial role in its host community through ...

Job DescriptionSupervise the day-to-day operation in Front Desk.Check all colleagues' grooming and hygiene standards of colleaguesConstantly apply standard operating procedures in your department.Ensure that the check list done properly and sign the check list after the completion of the required shift's tasks.Adhere to hotel policies and procedure.Check the discrepancy report and update manager....

Job Description Summary Responsible for coordinating back-end operations, communicate to relevant department on job orders, and attends to guest requests. He/she will coordinate the daily housekeeping operation and collaboration with Front Office and Guest Relation Teams. Additionally, they will handle management of the housekeeping general store and perform general office administration, purchas...

Job Description Summary Responsible for ensuring smooth and efficient running of the department by supervising and coordinating the daily operations of the food and beverage department. The primary objective is overseeing the service team in executing service, ensuring seamless guest experiences. Other responsibilities include managing inventory, maintaining high standards of quality, safety and ...

Job Description Summary To provide courteous, professional, efficient and flexible service consistent with the hotel s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary. To ensure that the guests are offered the highest level of person...

Job Description Stedmak Gardens and Hotel is one of a kind hotel, apart from being located in a serene and superb surroundings and also neighboring popular landmarks like the Bomas of Kenya. About Job Receive and reconcile all daily Hotel sales Maintain the Hotel system up and running Prepare all the Hotel annual and monthly financial records File all the monthly and annual returns as required by...

Supervise the day-to-day operation in Front Desk.Check all colleagues grooming and hygiene standards of colleaguesConstantly apply standard operating procedures in your department.Ensure that the check list done properly and sign the check list after the completion of the required shift s tasks.Adhere to hotel policies and procedure.Check the discrepancy report and update manager.Do the credit li...

Christ Is the Answer Ministries CITAM is an English-speaking Pentecostal church committed to a holistic Gospel that impacts society in every sphere of life. Currently, CITAM has 31 assemblies in Kenya and 4 outside Kenya and provides quality education through 12 CITAM Schools and PAC University. The ministry runs a Farm, CITAM Kadolta Resort, Catering Units, CITAM Outfitters, the CITAM Children s...

Job Description Supervise the day-to-day operation in Front Desk. Check all colleagues' grooming and hygiene standards of colleagues Constantly apply standard operating procedures in your department. Ensure that the check list done properly and sign the check list after the completion of the required shift's tasks. Adhere to hotel policies and procedure. Check the discrepancy report and update ma...

Job DescriptionSupervise the day-to-day operation in Front Desk.Check all colleagues' grooming and hygiene standards of colleaguesConstantly apply standard operating procedures in your department.Ensure that the check list done properly and sign the check list after the completion of the required shift's tasks.Adhere to hotel policies and procedure.Check the discrepancy report and update manager....

Job Description The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction Summary Reporting to the General M...

Job Description ABOUT THE ROLE The Administration and Logistics Officer will report directly to the Program Unit Manager for Homa Bay or Kwale depending on their location, with technical support from the Supply Chain Manager. They will be responsible as the Front Office contact and offer all administrative related aspects of the office to the internal and external stakeholders. This will include ...

Job Description Job Description To be an ambassador of the Front Office and the hotel, in and outside the work place. To provide a personal service to all the guests, fully aware and following the hotel standards and procedures. To ensure that all guests / visitors receive a warm welcome, cordially greeting them, helping them out from their car / taxi, opening the hotel doors for them as well as ...

Summary To provide courteous, professional, efficient and flexible service consistent with the hotel s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary. To ensure that the guests are offered the highest level of personalized service a...

Reports to: General Manager,Gross Salary: Kshs 80-100k, We are looking to hire an Executive Housekeeper to assist the administration by supervising staff, inspection of standards, conduct trainings, cost control measures, safety and security measures, handling of materials, tools and equipment, link between the client and the company. Responsibilities Supervising the staff and ensuring the areas ...

We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend. Ital Global Limited seeks to employ competent personnel to fill the followi...