all customer service jobs

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary Overall accountable for providing leadership and management of Ground Handling Services in International stations operations within...

We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend Job Requirements Diploma in Front Office & Administration, Hospitality Manag...

Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities. Purpose of the Job: Reporting to the Head of Branches, the position will be responsible for business development and operations, ensuring compliance, staff engagement and business acquisition to grow profita...

The JobAs the Tiko Service Quality Lead, you will be responsible for overseeing and enhance service standards across all Tiko markets, including South Africa, Kenya, Uganda, Ethiopia, and Burkina Faso. Your key duties include guiding Service Quality Specialists and overseeing Quality Assurance Consultants to achieve excellence in service delivery.Responsibilities:Implement the Tiko Quality Assura...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary S/he will provide end users with regular updates on the progress of resolving their incidents or fulfilling their requests. Respons...

PURPOSE: The Head Customer Experience is responsible for the execution of customer experience initiatives in accordance with the CIC strategic plan to align with the company s vision. PRIMARY RESPONSIBILITIES: Lead customer experience function in accordance with the CIC strategic plan and the departmental budgets; Maintain oversight of the customer experience functions, ensuring adherence to sign...

JOB SUMMARY:CARE knows that when barriers to progress are taken out of their way, women entrepreneurs are an unstoppable force. We know that when women business owners have the support, training, access to finance and digital skills they deserve, they thrive, creating opportunities not only for themselves but for everyone around them. Drawing on lessons from our own work and partners and collabor...

Location: Tala Road, Runda Off, Kiambu Road. Job type: Fulltime Indepth Research Institute (IRES) is a global training and professional services firm that partners with organizations to enhance productivity, performance, sustainability and overall success. Job Summary The ideal candidate will be responsible for driving sales growth, establishing strong client relationships, and ensuring the succe...

PURPOSE: To provide general customer service in respect to medical business customers. PRIMARY RESPONSIBILITIES: Receive and respond to Medical emergency lines and ensure 24 hour coverage. Resolve customers communication through electronic and physical channels (Emails and walk in clients). Issuance of both in and outpatient approvals for admissible requests for insured members. Communication to ...

Job Purpose:We're are seeking for a passionate and dedicated Customer Service Representative to join our team, contributing to the smooth running of our online gift shop on a day-to-day basis.You'll be pivotal in delivering outstanding customer service, overseeing inventory, merchandising products, addressing sales queries, and, maintaining the overall organization and appearance of the store. In...

City Health Hospital is a leading medical facility established by distinguished medical professionals who share a common concern for public health and human dignity. Responsibilities: Greet patients and visitors with warmth and professionalism Answer incoming calls and direct them to the appropriate department or individual Schedule appointments and maintain accurate appointment records Verify pa...

Banking jobs. Description Equity Bank is one of the region s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 mill...

Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food and nutrition; health; humanitarian relief; ...

Customer service jobs. Purpose: To provide administrative and technical support to the branch, captive and independent intermediaries. To provide general customer service in respect to all lines of business for all CIC subsidiaries. Primary Responsibilities: Check compliance of agents with IRA regulations; Confirm compliance of the necessary regulatory business licenses; Provide input for the bra...

Job Purpose/Summary: Reporting to the Technical Support Team Leader, the job holder is responsible for call technical support and troubleshooting guidance pertaining to Wide Area Network (WAN), Local Area Network (LAN), Internet, data, voice, mail and managed LAN services queries from customers satisfactorily within the defined scope and laid down standards processes & procedures within the Helpd...

Policies and Procedures:Ensure compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the International stations to guarantee employee safety, corporate security, legislative compliance, delivery of quality customer service with a responsible environmental attitude so that work is carried out in a controlled and consistent manner...

Serve as the first point of contact for customers seeking technical assistance over the phone or email.Perform remote trouble shooting through diagnostic techniques and pertinent questions.Determine the best solution based on the issue and details provided by customers.Walk the customer through the problem-solving process.Direct unresolved issues to the next level of support personnel.Provide acc...

Brief DescriptionOverall accountable for providing leadership and management of Ground Handling Services in International stations operations within agreed standards and financial targets.Detailed DescriptionPolicies and Procedures:Ensure compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the International stations to guarant...

Job Purpose:In this role, you'll learn how to curate awesome experiences for our customers and grow our financing product from its current launch stage to a major success.Fun Fact: People at Jumba have in the past year reinvented an entire industry, imagine what you could do here!ResponsibilitiesSales -Upsell our financing product to customers.Proper sharing of invoices and receipts once orders h...

Customer Service Representative ( E- Commerce ) - Nairobi Ital GLOBAL - We are a comprehensive Human Capital and Quality Management Consultancy firm dedicated to helping organizations just like yours with their HR and Quality Management requirements. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best ...

Purpose The role holder ensures customer service delivery levels are as per the Bank s prescribed standard, customer satisfaction and retention Primary Responsibilities Receive, verify, Authenticate, call back and processing thereof of all instructions delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop payments, Treasury Bills, cheque book requests, card applications. Preparing au...

Duties and responsibilities:Managing large amounts of inbound calls in a timely mannerFollowing current procedures when transferring a call to another member of staff for specialist advice.Ensuring that customers are advised of alternative communication methods.Identifying customers' needs, clarifying information, and providing solutions and/or alternativesKeep record of all calls received in our...

Mount Kenya University (MKU) is a fully fledged chartered university committed to a broad-based, wholistic and inclusive system of education. It has an overall goal of promoting human resource development for society s progressive good. Duties and responsibilities: Managing large amounts of inbound calls in a timely manner Following current procedures when transferring a call to another member of...

Core Responsibilities Welcoming customers /patients as they arrive at the reception and inquire how they would like to be Addressing customers complaints at the front desk and escalating issues to the immediate supervisor whenever necessary Registering patients correctly on the Health Information Systems. Timely & correct billing of services rendered to clients on the relevant billing systems. Re...