all call center jobs

QUALIFICATIONSAt least 2 years call center experience.Ready to comfortably work shifts.Passionate and ready to start working immediately.

Dial Afrika helps businesses define the future of work, and improve team Efficiency, Productivity, and output all while understanding their customer behavior through our omnichannel customer support tool. QUALIFICATIONS At least 2 years call center experience. Ready to comfortably work shifts. Passionate and ready to start working immediately. Don't Keep Share!:WhatsAppTweet

Dial Afrika helps businesses define the future of work, and improve team Efficiency, Productivity, and output all while understanding their customer behavior through our omnichannel customer support tool. B2B SaaS platform that powers priceless customer experience through inbound & outbound interactions via a cloud-based, secure, and interactive AI-powered analytics.QUALIFICATIONS At least 2 year...

Job Description RESPONSIBILITIES Manage inbound and outbound calls in a timely manner. Adhere to communication scripts when addressing various topics. Identify customers' needs, clarify information, and offer solutions or alternatives. Capitalize on opportunities to upsell services. Cultivate enduring relationships with customers by going the extra mile. Meet personal and team qualitative and qua...

PathCare Kenya was started on 25th November, 2002 by Dr. Kiran Radia as the Chief Executive Officer. PathCare is a private, Kenyan owned professional laboratory, which provides services to clinicians and their patients in collaboration with Pathcare South Africa, one of the leading pathology groups. RESPONSIBILITIES Manage inbound and outbound calls in a timely manner. Adhere to communication scr...

RESPONSIBILITIESManage inbound and outbound calls in a timely manner.Adhere to communication scripts when addressing various topics.Identify customers' needs, clarify information, and offer solutions or alternatives.Capitalize on opportunities to upsell services.Cultivate enduring relationships with customers by going the extra mile.Meet personal and team qualitative and quantitative targets.REQU...

PathCare Kenya was started on 25th November, 2002 by Dr. Kiran Radia as the Chief Executive Officer. PathCare is a private, Kenyan owned professional laboratory, which provides services to clinicians and their patients in collaboration with Pathcare South Africa, one of the leading pathology groups. PathCare strives to promote the health of the population by providing accessible, affordable, appr...

About The Role Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the...

About The RoleReporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the ...

Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent About The Role Reporting to the Regional Sales Manager with a dotted reporting l...

Duties and ResponsibilitiesLearn with passion and diligence new business scenarios and process to constantly improve his/her ability to deliver an outstanding customer experienceShare the Values of Integrity, Respect, Innovation, Professionalism and Commitment and apply them on his/her daily working and personal lifeUnderstand in deep the assigned role and provide his/her best effort to fulfil th...

Duties and ResponsibilitiesLearn with passion and diligence new business scenarios and process to constantly improve his/her ability to deliver an outstanding customer experienceShare the Values of Integrity, Respect, Innovation, Professionalism and Commitment and apply them on his/her daily working and personal lifeUnderstand in deep the assigned role and provide his/her best effort to fulfil th...

JOB TITLE GERMAN SPEAKING CALL CENTER AGENTS NATURE OF JOB FULL TIME INDUSTRY CALL CENTER SALARY KSH 80,000 JOB LOCATIONS NAIROBI Duties and Responsibilities Learn with passion and diligence new business scenarios and process to constantly improve his/her ability to deliver an outstanding customer experience Share the Values of Integrity, Respect, Innovation, Professionalism and Commitment and ap...

Job Description Cultivate Excellence: Join Our Team as Call Centre Manager! Method of Application Send your CV to Apply Now Email Job

Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions Salary RangeKSh 50,000 KSh 100,000/month Duties and Responsibilities Learn with passion and diligence new business scenarios and process to constantly improve his/...

Manage the service function operations while driving focus to enhancing a customer centric culture across the businessLeads and motivates staff and workforce - building a top performing operational team and instilling a culture of accountability, results, and flexibility to meet/exceed customer expectations. Target is to enable managers leading their teams independently, with a high degree of col...

Newark Capital is a credit lending company aiming to provide instant access to loans for SMEs. We are on a mission to provide instant loans to small businesses: ensuring accessibility, affordability, value and customer experience About Job Cultivate Excellence: Join Our Team as Call Centre Manager! Don't Keep Share!:WhatsAppTweet

Lead, guide and coach members to ensure quality and effective handling of calls, emails, chats and accurate ticketing.Audit tickets issued by reservations/FB team on a daily basis to ensure accuracy and integrity hence safeguard against fraud.Real-time monitoring of all contact channels to ensure high efficiency levels and service excellence (Calls, Emails and Chats)Ensure agents have access to s...

Initiate and implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.Receive customer queries and ensure these are resolved promptly.Proactively Listen to handle all queries efficiently while maintaining service quality and standards.Help minimize defaults by reaching out to customers with delayed payments.Proac...

WHAT YOU LL DO We re expanding our direct-to-customer online sales team! You ll join a growing team of high performing sales professionals. You ll work from our call center in Mlolongo, Nairobi where you ll learn from some of the best sales agents in Kenya, advise customers on the right product for them, follow up on leads, and hit your sales targets each month. You ll interact with customers thr...

ResponsibilitiesAn outbound contact center role whose aim is to onboard and/or cross sell to new and existing customers by contacting them at their predictable churn points with a view to proactively exceed expectationsCustomer ServiceMeet new customer activations as per desired target from business.Increase customer product utilization through cross selling by measures guided by the business.Own...

About the roleThe Customer Service Manager Kenya will lead the call center service team with a customer centric vision in placing our customers first to ensure that the Sun King customer satisfaction operational excellence is in line with industry standards . They will be responsible for managing performance KPIs of the service teams with regular team engagements on welfare checks, continuous imp...

About the role The Customer Service Manager Kenya will lead the call center service team with a customer centric vision in placing our customers first to ensure that the Sun King customer satisfaction operational excellence is in line with industry standards . They will be responsible for managing performance KPIs of the service teams with regular team engagements on welfare checks, continuous im...

Providing personalized Customer Service to both internal/external Customers to achieve high-standard professional level of Customer ExperienceAnswering inbound calls in order for KQ to be accessible to our customers and to assist customers with their inquiriesEducating our Customers on the products and services offered by KQ in order to build an interest and subsequent SaleProviding Customer feed...