All call center jobs

HR Manager (Call Center) Nairobi, Kenya Our client, a leading Call Center (BPO) in Africa, is seeking to hire a HR Manager for their international call center in Nairobi. The successful candidate will be tasked with Overseeing implementation of HR policies, Recruitment, timely and accurate processing of payroll, corporate social responsibility and employee engagement. Ideal candidate Must bachelo...

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO's in various business sectors across Africa.Our client, a leading Call Center (BPO) in Africa, is seeking to hire a HR Manager for their international call center in Nairobi. The successful candidate will be tasked with...

The successful candidate will be tasked with Overseeing implementation of HR policies, Recruitment, timely and accurate processing of payroll, corporate social responsibility and employee engagement

Job Description Required Abilities: Adaptability and accountability. Fluency in multiple languages may be desired. Ability to ask prying questions and diffuse tense situations. Required Work Experience : Call Center Representative Degree : Bachelor of Commerce - BCom | Bachelor of Arts - BA Required Knowledge : Strong time management and decision making skills. More education or experience may be...

Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. Key responsibilities Oversee implementation of HR policies and compliance at the call center branch. Drives recruitment and selection in line wi...

Answer incoming telephone calls into the Call Center in a professional manner at all times.Working with providers and the Old Mutual Case management team to manage the admission and discharge process of Old Mutual Members.Managing requests for services from providers, intermediaries and clients, providing information on the Old Mutual provider network, available benefits per scheme policy and ser...

Description The Information Centre Care Agent is responsible for managing all incoming calls to the OLD MUTUAL Medical emergency hotlines.1. KEY TASKS AND RESPONSIBILITIESAnswer incoming telephone calls into the Call Center in a professional manner at all timesWorking with providers and the OLD MUTUAL Case management team to manage the admission and discharge process of OLD MUTUAL MembersManaging...

Manage inbound and outbound calls Develop and follow various communication scripts when speaking to clients on specific areas; Handle daily customer engagement; Identify customer needs , answer questions and solve problems according to defined criteria; Operationalize the Customer Relationship Management (CRM) systems; Handle interaction and provide conversation logs and storing customer data for...

Call Centre Nurse Aide Job, Current Nursing Jobs In Kenya, Job Description The Information Centre Care Agent is responsible for managing all incoming calls to the OLD MUTUAL Medical emergency hotlines. Key Responsibilities Answer incoming telephone calls into the Call Center professionally at all times Working with providers and the OLD MUTUAL Case management team The post Old Mutual Kenya Call C...

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. SUMMARY The Information Centre Care Agent is responsible for managing all incoming calls to the OL...

Job Description Position: German Speaking Call Centre Agent Language Requirement: Level Proficiency B2 and above Location: Nairobi Can you speak, write, listen or read German? Are you fluent in German? We want you to be a part of our client's dynamic team! Why Join Us: Exciting Opportunities: Join a fast-growing company with room for advancement. Multicultural Environment: Work in an inclusive an...

Customer Service Jobs In Kenya.About the RoleAct as the gatekeeper of the Company, you will be our vendor s first point of contact, responsible for delivering a best-in-class support experience, handling merchant s queries, providing appropriate solutions and alternatives within reasonable time limits to ensure merchant activation and retention.Key Duties and Responsibilities:Sales enablement Bui...

The key duties and responsibilities for the position include; 1. Customer engagement through calls 2. Customer calls backs for data verification 3. Keep track of assigned accounts to identify outstanding debts 4. Negotiate pay off deadlines or payment plans 5. Manage multiple delinquent accounts and implement debt collection strategies 6. Ensure policies and procedures for debt recovery are follo...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To maximise the customer experience by ensuring that continuous quick and efficient service is delivered to all Cash Customers through mentoring, coa...

Nawiri African Sprouts Limited Fast Credit is looking to fill in the above positions with dynamic, self-driven and results oriented individuals with skills in customer management and tele-collections.

Call Centre Agent

ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services. Job Purpose/Mission The Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Customer care officers help Engie Energy Access Kenya to develop strong relation...

Obtaining client information by answering telephone calls and verifying information.Informing clients by explaining procedures, answering questions and providing information.Maintaining and improves quality by adhering to set standards and guidelines.Keeping a shared log of functional/process improvements/issues for iterative purposes.Following call center/communication scripts when handling diff...

Customer Service Jobs In Kenya. About ENGIE BU Africa ENGIE Energy AccessENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol ...

Customer Service Maintaining a positive, empathetic, and professional attitude towards customers at all times. High-level knowledge of all SunCulture products with the ability to address all questions asked by customers Acknowledging and resolving customer complaints within stipulated SLAs. Communicating with customers through various channels and responding promptly to customer inquiries. Analyz...

mPharma s mission is to increase patient access to high quality medications. Through our drug benefits service, we offer a number of solutions to health insurance companies and pharmaceutical companies to make it easier for patients to afford their medications. Summary mPharma is looking for a Call Centre Representative with a background in healthcare management and Pharmaceuticals. As a Call Cen...

Customer Service Maintaining a positive, empathetic, and professional attitude towards customers at all times. High-level knowledge of all SunCulture products with the ability to address all questions asked by customers Acknowledging and resolving customer complaints within stipulated SLAs. Communicating with customers through various channels and responding promptly to customer inquiries. Analyz...

Call Centre Agent

Receive and respond to Medical emergency lines and ensure 24 hour coverage.Resolve customers communication through electronic and physical channels (Emails and walk in clients).Issuance of both in and outpatient approvals for admissible requests for insured members.Communication to stakeholders on management of cases and financial liability through reports.Provide input for the customer service r...