Sheer Logic Management Consultants (SLMC) was incorporated in 1997 as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public. KEY RESPONSIBILITIES Sales management Ensure inflow of new VAF/IPF business in line with set targets i.e. (new to bank clients, used vehicles ...
Job Summary To lead the design and implementation of Absa Bank's Customer Experience strategy. The role holder will provide vision and strategic leadership to the entire customer service and experience functions responsible for the quality and effectiveness of customer service being offered to all the customer touch points, overall service management and quality improvement both internally and ex...
Job Summary Responsible for recruiting and maintaining a portfolio of premier clients, by selling a high-quality, relationship-oriented, financial planning service, supported by a dedicated Account Executive. Clients are recruited from the existing Bank customer base and externally with the aim of developing significant sales, and high levels of client satisfaction through a mutually beneficial r...
Job Summary Responsible for recruiting and maintaining a portfolio of premier clients, by selling a high-quality, relationship-oriented, financial planning service, supported by a dedicated Account Executive. Clients are recruited from the existing Bank customer base and externally with the aim of developing significant sales, and high levels of client satisfaction through a mutually beneficial r...
Job Summary Responsible for recruiting and maintaining a portfolio of premier clients, by selling a high-quality, relationship-oriented, financial planning service, supported by a dedicated Account Executive. Clients are recruited from the existing Bank customer base and externally with the aim of developing significant sales, and high levels of client satisfaction through a mutually beneficial r...
Reporting Line Head, Corporate Banking Job Objective Build and maintain relationships with new and existing customers with the aim of selling the Bank's products to the corporate companies. Roles & Responsibilities Maximize account profitability by selling other products and services to the banks customers Drive collections in customer's account which will be used for FX and other businesses. Ide...
Job Purpose: To lead a team of relationship managers ensuring they have the capacity, guidance and resources that they require to provide optimal advice, support and service to clients, to develop the business. Additionally, be accountable to manage an assigned portfolio of high-net-worth client accounts ensuring that their needs are met, thereby achieving the defined revenue targets through rete...
Job Purpose: Onboarding, retention and churn management of online merchants, customers, and overall growth of the DFS Business lines. Leveraging on business intelligent systems (customer lifecycle / user experience data, complaints visualization and customer journey analytics) the role holder will be able to enhance, fine tune, segment and aim targeted customer value propositions to customers the...
Job Summary The bank is on a Customer Experience Transformation with an aim of clearly defining end to-end customer journeys that improve interactions with our customers. To achieve this, the role-holder will drive the mapping of key Customer Journeys in the bank in a bid to deliver exceptional customer experience and clearly define what existing and potential new-to-bank customers need in order ...
Job Summary To design, develop and implement all user interface and user experience aspects across all the bank's digital platforms with the aim of ensuring seamless customer interaction with the bank's digital products. The role will work closely with product development teams, project delivery, system developers and other relevant teams to gather business requirements and translate them to appe...
Positions reporting to this job: Digital Innovation & Development Manager Head - Portfolio Quality Management. Head - Sales Coordination. Head - Marketing and products. Head - Business Banking. Head Nairobi Business Center Head Mombasa Business Center Head Institutional Banking Head Car & Consumer Finance Job Purpose: To provide strategic leadership in business development in line with bank's ove...
Job Summary To maximise the customer experience by ensuring that continuous quick and efficient service is delivered to all Cash Customers through mentoring, coaching and developing staff within Hub and Spoke, The process requires careful daily coordination, cash planning, forecasting and management and would need to use a nodal optimization tool to ensure most effective cash management. Ensure t...
Equity Bank Limited (The Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and related services. The Bank has subsidiaries in Kenya,...
KEY PRIMARY RESPONSIBILITIES Sourcing and procuring of business in line with the set targets/budgets; Addressing client/customer inquiries and feedback within the timelines stipulated in the service charter and/or SLAs signed with respective clients; Reviewing the performance of risks through loss ratio reports for both new and existing business; Supporting in premium collection; Preparing weekly...
I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Job Purpose: To achieve business growth in Business, Premium and Personal Banking by providing support to BB/PrB/PB Relationship Managers and Branch Managers; in the preparation of quality credit proposals for both existi...
Job Purpose Statement Go banking is the mass market banking client proposition at NCBA Consumer Banking, Retail Division. Key responsibility for the Head of Go Banking will be to formulate and execute the strategic agenda of the Segment and has direct responsibility for the overall balance sheet & P&L for the business. This entails business growth in terms of the customer base, loanbook, liabilit...
Job Description The Relationship Manager will be responsible for design, development, sales and business development of product propositions and platforms that deliver holistic solutions to Faulu Microfinance Bank customers and their ecosystems within the assigned sector in Institutional Banking. The role holder shall also be responsible for managing the performance of the products throughout the...
The Aga Khan Academy Nairobi is operated by Aga Khan Education Service Kenya (AKESK), a non-profit organization, with close to a hundred years experience operating schools in Kenya. Our first formal schools were opened in 1918, and AKESK currently operates 11 schools in Nairobi, Mombasa, Kisumu and Eldoret, serving close to 5,000 students with a quality, affordable education. The position The Aga...
The incumbent will support the financial and administrative aspects of the Kakuma Kalobeyei Challenge Fund Programme (KKCF). He/ she will be responsible for providing timely and efficient accounting and financial support services specifically to this program while ensuring accuracy and completeness in the payment processes, data management, maintaining high financial management and control standa...
The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965 The Role Specifically, the successful jobholder will be required to: Manage performance of ICT Infrastructure and applications to ensur...
Our aim at Boma International Hospitality College (BIHC), in partnership with the Business and Hotel Management School (BHMS) in Switzerland is to nurture your interest in the hospitality industry and empower your ambitions WHAT YOU WILL DO Responsible to the Finance Manager (FM). This role involves budgeting, financial reporting, compliance, and collaborating with other departments to ensure eff...
Job Duties And Responsibilities The aim of Sahel Group and movement partners, which have the ambition to set up a long-term program complementary to the global migration route based program in the Sahel region, will revolve around the following elements: Strengthening and expanding the existing global route-based program to ensure continuity of services for people on the move, and to promote, pro...
Job Duties and Responsibilities The aim of Sahel Group and movement partners, which have the ambition to set up a long-term program complementary to the global migration route based program in the Sahel region, will revolve around the following elements: Strengthening and expanding the existing global route-based program to ensure continuity of services for people on the move, and to promote, pro...
BIHC is ISO 9001:2015 Certified ( FINANCE OFFICER - 2024) A LITTLE ABOUT US Since 2015, Boma International Hospitality College (BIHC) has passionately trained and influenced young and aspiring hoteliers to shape one of the oldest industries since time. We believe in offering life-long learning that is innovative, with hands-on-the-practical skills that can be utilized to offer solutions to our wo...