Agent center

Manage inbound and outbound calls Develop and follow various communication scripts when speaking to clients on specific areas; Handle daily customer engagement; Identify customer needs , answer questions and solve problems according to defined criteria; Operationalize the Customer Relationship Management (CRM) systems; Handle interaction and provide conversation logs and storing customer data for...

Job Description Position: German Speaking Call Centre Agent Language Requirement: Level Proficiency B2 and above Location: Nairobi Can you speak, write, listen or read German? Are you fluent in German? We want you to be a part of our client's dynamic team! Why Join Us: Exciting Opportunities: Join a fast-growing company with room for advancement. Multicultural Environment: Work in an inclusive an...

Customer Service Jobs In Kenya.About the RoleAct as the gatekeeper of the Company, you will be our vendor s first point of contact, responsible for delivering a best-in-class support experience, handling merchant s queries, providing appropriate solutions and alternatives within reasonable time limits to ensure merchant activation and retention.Key Duties and Responsibilities:Sales enablement Bui...

Call Centre Agent

Description The Information Centre Care Agent is responsible for managing all incoming calls to the OLD MUTUAL Medical emergency hotlines.1. KEY TASKS AND RESPONSIBILITIESAnswer incoming telephone calls into the Call Center in a professional manner at all timesWorking with providers and the OLD MUTUAL Case management team to manage the admission and discharge process of OLD MUTUAL MembersManaging...

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. SUMMARY The Information Centre Care Agent is responsible for managing all incoming calls to the OL...

Established in 2019, the Alliance of Bioversity International and the International Center for Tropical Agriculture (CIAT) was created to address these four crises, maximizing impact for change at key points in the food system. About the position The Manager, Regional Operations, is responsible for leading and managing a comprehensive array of Operations services for The Alliance in Africa. The p...

Call Centre Agent

Assist our client s community and help resolve inquiries empathetically, accurately and on time.Make well balanced decisions and personally driven to be an effective advocate for our community.Investigate and resolve issues that are reported on client platform such as requests for account support.Respond to user inquiries with high quality, speed, empathy and accuracy.Gather, analyze and utilize ...

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

Lipa Later is a risk free, point of sale credit option that allows retailers to sell goods and services to consumers with repayments made in affordable monthly instalments. It is the leading third party instalment plan for retailers in East Africa currently operating in Kenya and Rwanda Summary Act as the gatekeeper of the Company, you will be our vendor s first point of contact, responsible for ...

Kenyatta University Teaching, Referral & Research Hospital (KUTRRH) is a leading National Referral Hospital with a 650 bed capacity and equipped with state-of-art medical amenities. The hospital is well equipped to offer Oncology, Trauma & Orthopedics, Renal among other services. About Job Reference Code: V/FT/102/2023 Candidates should have a background and competencies in this field. Candidates...

General Office Administration Review of shop supplies, purchasing of office supplies and keeping required levels of supplies Petty cash management, ensuring sufficient funds are available and strict budget controls on petty cash purchases and expenditures, Travels plans, managements and application of all travel expenditures to various expense codes to ensure budgetary compliance. Work order open...

Mwananchi Credit Limited was incorporated as a private limited company under the Companies Act (Cap 486) of the Laws of Kenya. It initially started operations under the names Mwananchi Microlink Ltd which was incorporated on 15th April 2010. On 10th January 2012, it later changed its names to Mwananchi Credit Limited. Summary An effective telesales agent must be an excellent communicator and poss...

Spanish fluent Call Center Customer Service Agents for New Call Center in Nairobi

Key ResponsibilitiesDevelop the skills of Service Delivery Director, Portfolio Leads and Delivery Managers in Project execution, and client-facing responsibilities.Develop a high-caliber team by recruiting, selecting, onboarding, training, and coaching employees.Effectively communicate job expectations; plan, monitor, appraise and review direct report performance.Plan and review compensation for ...

Sama formerly known as Samasource is a training-data company, focusing on annotating data for artificial intelligence algorithms. The company offers image, video and sensor data annotation and validation for machine learning algorithms in industries including automotive, navigation, augmented reality, virtual reality, biotechnology, agriculture, manufacturing, and e-commerce. Sama s mission is to...

Triggerise is a non-profit that motivates users primarily young women and adolescent girls to make positive choices. We use nudges like reminders, discounts, in person and digital follow-ups, and reward points to encourage our users to access and use healthy products and services. Scope of Work The call centre partner is expected to provide outbound call centre services oversee inbound client sup...

Reporting to the Customer Experience Manager, the role holder will be responsible for organizing and directing the staff in an organization's call center; responsible for assessing agent s work, giving them feedback that maximizes performance, and training new team members.

Reporting to the Customer Experience Manager, the role holder will be responsible for organizing and directing the staff in an organization's call center; responsible for assessing agent s work, giving them feedback that maximizes performance, and training new team members.

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

Job Description Must have skills Strong Commanding Communication Skills Time Management Qualifications At least Diploma in Business related course 2 years experience in similar role Sales/Marketing experience is added advantage. Good command in spoken and writing both English and Kiswahili Certificate good conduct Basic computer literacy Job Role Remotely supervise all the DSAs assigned to ensure...

Key Result Performance Areas And ResponsibilitiesCost AccountingEnsure competitive charge rates for services offered are computed which support a self-sustainability strategyEnsure dispensing of consumables is strictly followed in all the departments to keep to set costs per unitEnsure procurement is done in line with established cost controlsAdvise management on various strategies to keep costs ...

Superior and unrivalled support for our LPG customers. This covers areas of installations and conversions, safety audits on your premises, bespoke LPG solutions to fit your requirements and give best value, maintenance and support to ensure all runs smoothly. Maintenance & Support We ensure that your equipment is in good working condition to enable you to run your operations with minimum disrupti...